Installed Win 7 - Now No Ethernet or WiFi or Audio

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  1. ArchiMark
    Posts : 38
    Windows 7 Home Premium
       New #1

    Installed Win 7 - Now No Ethernet or WiFi or Audio


    Recently got a little laptop with swivel screen (8.9" display, 1024x600)....has 2GB RAM, 32GB SSD, Atom N2600 cpu, GMA 3600 graphics...

    Came without OS installed....

    Installed Win 8 first, but then realized that it was problem due to resolution not meeting the minimum requirements of 1024x768 and there was no audio...otherwise worked OK....

    So, just installed Win 7....install went OK overall, but now I have 3 problems....

    1. Ethernet - Driver Missing

    2. WiFi - Not recognized as being present at all...

    3. Audio - Have now sound at all....although there are 2 items shown for audio, both listed as High Definition Audio Device with drivers by Microsoft...have checked sound level adjustment...

    In System Information window, I see the following under Hardware Resources > Components > Storage > Problem Devices:

    Device PNP Device ID

    Ethernet Controller PCI\VEN_10EC&DEV_8136&SUBSYS_012310EC&REV_05\4&30671EC7&00E0

    Network Controller PCI\VEN_1814&DEV_539F&SUBSYS_1774103C&REV_00\4&463B520&0&00E1

    PS/2 Compatible Mouse ACPI\PNP0F13\4&15E5E88F&0

    And Error Code for both Ethernet and Network Controller say 'The drivers for this device are not installed.

    Error Code for the PS/2 Mouse says 'This device is not present, is not working properly, or does not have all its drivers.


    Any suggestions as to how to get problems solved?

    Seems like if I can at least get either ethernet or wifi working then I can get online to search for drivers, etc...

    Or is there way to get more info on what specific ethernet or wifi adapters are installed physically, so, that I can research drivers on other computer, download drivers to flash drive and install them that way or ????

    Appreciate any and all input!!!

    Thanks,

    Mark
    Last edited by ArchiMark; 24 May 2013 at 10:08. Reason: Adjusted Title
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  3. josearedux
    Posts : 76
    Windows 7 Home Premium 64bit
       New #2

    Have you installed the proper chipset driver?
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  4. theog
    Posts : 11,408
    ME/XP/Vista/Win7
       New #3

    Check on the OEM manufacturer's web site for all the Windows 7 drivers for your NoteBook.
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  6. ArchiMark
    Posts : 38
    Windows 7 Home Premium
    Thread Starter
       New #4

    Josea said:
    Have you installed the proper chipset driver?
    I don't know....wouldn't that be installed during Win 7 install ?
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  7. gregrocker
    Posts : 50,642
       New #5

    Plug in the PC by ethernet cable, enable Automatically get recommended drivers and updates for your hardware (Step 3), watch for activity in System Tray connection icon to see if driver loads and network becomes detected to choose.

    Then run all rounds of Important and Optional Windows Updates to completion which should provide the wireless driver. If not click on its Driver tab to Automatically find the driver.

    If forced to find the wireless driver manually trace it using Device Manager - Finding Unknown Devices - Windows 7 Help Forums which appears to find the wireless driver here: PCI\\VEN_1814&DEV_539F&SUBSYS_1774103C Driver Download
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  8. ArchiMark
    Posts : 38
    Windows 7 Home Premium
    Thread Starter
       New #6

    theog said:
    Check on the OEM manufacturer's web site for all the Windows 7 drivers for your NoteBook.
    Will try that with the specific component manufacturer's websites....

    Did search on finding out more system info and found the PCI Database website, where you can plug in the Vendor and Device codes and get more specific info....

    Found out the following:

    Audio

    Vendor: Via Technologies Device: ALC662

    Vendor: Intel Device: Intel Display Audio


    Ethernet

    Vendor: Realtek Device: 10/100/1000 PCI-E NIC Family


    Network

    Vendor: Ralink Device: 8136 ? Was odd, search result showed 2 different Broadcom devices
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  10. ArchiMark
    Posts : 38
    Windows 7 Home Premium
    Thread Starter
       New #7

    gregrocker said:
    Plug in the PC by ethernet cable, enable Automatically get recommended drivers and updates for your hardware (Step 3), watch for activity in System Tray connection icon to see if driver loads and network becomes detected to choose.
    Thanks for all your input....but if as noted above, there's no ethernet working, as Win7 says no driver installed, and it didn't find driver on Win7 install CD, then how can I do this?

    Then run all rounds of Important and Optional Windows Updates to completion which should provide the wireless driver. If not click on its Driver tab to Automatically find the driver.

    If forced to find the wireless driver manually trace it using Device Manager - Finding Unknown Devices - Windows 7 Help Forums which appears to find the wireless driver here: PCI\\VEN_1814&DEV_539F&SUBSYS_1774103C Driver Download
    Will try this once I get ethernet working or download drivers to a flash drive on other computer, then install....
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  11. gregrocker
    Posts : 50,642
       New #8

    Win7 will load the ethernet driver in 90% of cases once you enable Automatically get recommended drivers and updates for your hardware (Step 3). Did you do this?

    Otherwise I provided you with the traced Wireless driver to install the latest version.

    I would also look on the Support downloads webpage for your model PC for the Win7 drivers for your version. But first install all Important and Optional Windows Updates once you get online.

    Other tips for getting and keeping a perfect Clean Reinstall - Factory OEM Windows 7
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  12. ArchiMark
    Posts : 38
    Windows 7 Home Premium
    Thread Starter
       New #9

    gregrocker said:
    Win7 will load the ethernet driver in 90% of cases once you enable Automatically get recommended drivers and updates for your hardware (Step 3). Did you do this?
    Yes, I checked as per instructions, and it was already set to Automatically get Recommended Drivers and Updates....so, nothing to change there....

    Otherwise I provided you with the traced Wireless driver to install the latest version.
    That would be great....


    I would also look on the Support downloads webpage for your model PC for the Win7 drivers for your version. But first install all Important and Optional Windows Updates once you get online.
    Would normally do that, but this little laptop is from China...so, haven't found the support page for it...probably last time I get one like this...


    Other tips for getting and keeping a perfect Clean Reinstall - Factory OEM Windows 7
    Thanks for the link...will check it out...
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  13. gregrocker
    Posts : 50,642
       New #10

    Did you click on the link in my first post where I provided the wireless driver for your Hardware ID?

    Just to be sure, with only 2gb RAM and an Atom processor you are using 32 bit Win7, right?
    If not Clean Reinstall - Factory OEM Windows 7 with the latest installer for your licensed version from Step 1.
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