Hi i am having problems again
this time the screen has lines across and makes a fast tatatatata noise (sorry but that's the best way i can explain it) she switched off the laptop and restarted it and it seamed OK .I have enclosed a S/F Diagnostic report in a zip file attachment
if someone would care to look and give advice (After i done the report i have updated all the drivers)
Thanks
The HDD was cleaned with diskpart then i installed windows 7 via a usb as the dvd drive is not working.
After i done all the windows updates (yesterday morning) it installed all the required drivers for the laptop (hp dv6500) since then it seems ok (time will tell)