Quote: Originally Posted by gpzbc
I dealt with Digital River when I purchased MS Office 2007 through the "Ultimate Steal" program, and I had nothing but problems. They were awful to work with. This time is no different.
I contacted them for a refund and they said, no way! Here is their response:
"Thank you for ordering from the Windows 7 Student Offer online store.
We apologize for the difficulties you've encountered with your
downloaded product, we understand that you already installed your Windows 7 with the help from your friend's DVD and also using your product key, and that you are now requesting for a refund of your purchased product.
Please note that all products that are ordered through the Windows 7 Student Offer online store are ineligible for a refund. This is outlined in our refund policy, located at: Windows 7 US Online Store - Returns and Cancellations
Jan Rey B.
Windows 7 Student Offer online store
Apparently, they are talking out both sides of their mouth.
I'd post the mail that I got from DR here, but its on german. Basically it says:
"Thank you for purchasing Windows 7.
As we understand you have had some download problems with your copy of Windows 7. Therefore we will issue a full refund. Please allow 5-7 workdays for refund to be seen on your Credit Card bill.
You can of course keep your Windows 7 CD key and we hope that you enjoy using the new OS."