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Windows 7: Installation disks missing

13 Nov 2013   #1

windows vista home premium 64 bit
 
 
Installation disks missing

My friend (new to computers) recently bought a Toshiba Satellite C675D-S7109 Computer.
Windows 7 Home Premium. 64 bit.

I helped him create a set of installation disks the first day he brought it home. Also installed MSE virus protection.

Last week he got a virus where the FBI wanted $300 to unlock his computer. Everything was locked up and disabled. Couldn't even get to the desktop before the FBI message. He fiddled with it and somehow made it worse ending up getting nothing on boot but a white screen.

I booted up in Safe Mode and tried to do a Factory Image Restore. Everything seemed to go well for the first few minutes, then a message came up. (Can't remember the exact words, but something to the effect of "Unrecoverable error" and then the system hung.)

Now it won't do anything on power on. F-8 doesn't work. The screen doesn't show any indication that it is even trying to boot.

Booted up okay using Ubuntu from USB, but can't see any files on disk.

And the biggest problem is that my friend has misplaced the installation disks!!


He has a legitimate Certificate of Authenticity sticker with the 25-digit product key. Can I just make a set from another computer and use them on his machine, then plug in his numbers?


****** EDIT ******
I found the answer in another thread!
Clean Reinstall - Factory OEM Windows 7

Thanks, anyway.


My System SpecsSystem Spec
.

13 Nov 2013   #2

Microsoft Community Contributor Award Recipient

Windows 7 Ult. x64 Windows 8.1 x64
 
 

Yes. But the data might still be unrecoverable. What do you see when you boot a live Linux USB?
My System SpecsSystem Spec
13 Nov 2013   #3

windows vista home premium 64 bit
 
 

Have not tried that.
Not sure how.
My System SpecsSystem Spec
.


13 Nov 2013   #4
Microsoft MVP

 

It shows in Clean Reinstall - Factory OEM Windows 7 how to also rescue files using the Windows 7 installer provided.

If the system is still booting in UEFI BIOS vs. Legacy BIOS then you'll need to either follow these additional steps to install in UEFI (Unified Extensible Firmware Interface) - Install Windows 7 with or install normally using Bypass UEFI to Install WIn7.
My System SpecsSystem Spec
14 Nov 2013   #5

Microsoft Community Contributor Award Recipient

Windows 7 Ult. x64 Windows 8.1 x64
 
 

Quote   Quote: Originally Posted by asfrye View Post
Have not tried that.
Not sure how.
If you get the chance, try this live Linux USB method to see if any data is recoverable before trying a clean install:

Peppermint3 - Create Live CD/DVD/USB To Use For Emergency Backup
My System SpecsSystem Spec
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 Installation disks missing




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