Windows 7 Forums
Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: Fail to start up - Can't boot hard drive - Windows cannot be installed


15 Nov 2013   #1

Windows 7 Ultimate x64
 
 
Fail to start up - Can't boot hard drive - Windows cannot be installed

Hi everyone,
recently I bought a new laptop, MSI GP70 which came with Windows 8... I tried it for few weeks and than I decided to downgrade it to Windows 7. So, I did it, everything went well, I was using Windows 7 for couple of weeks, but now I have a problem...
Last night I didn't turn it off, and in the morning i got black screen saying:

"Reboot and select proper Boot device
or Insert Boot Media in selected Boot device and press any key..."


So, here's the problem. I have hybrid hard drive (24GB SSD + 1TB HDD), which is divided to C:\, D:\ and E:\. My laptop can recognize hard disk so it's not dead. I can't start up, because it can't boot it, and I can't reinstall/repair Windows because it says:

"Windows cannot be installed to this disk. This computer's hardware may not support booting to this disk. Ensure that the disk's controller is enabled in the computer's BIOS menu."

I'll also provide pictures of my BIOS in attachments. You can see the settings and all boot devices.

I did a bit of research, and I came across that if you have 2 hard drives it may confuse Windows 7 (and Vista), so disconnecting one of them will solve the problem, that could be my case due to hybrid hard drive, I'm not sure. And the problem is that I can't open my laptop, because I will lose the warranty.

So, does anyone know what should I do to make it work again? I have some files on my e:\ drive which I would like to keep I've tried everything and I couldn't sort it out!
Will deleting all partitions and formatting them all over again do the job?

I would appreciate every attempt of help!
Thank you guys!
I colored everything a bit, just to make it easier to read



Attached Thumbnails
Fail to start up - Can't boot hard drive - Windows cannot be installed-2013-11-15-19.15.31.jpg   Fail to start up - Can't boot hard drive - Windows cannot be installed-2013-11-15-19.09.16.jpg   Fail to start up - Can't boot hard drive - Windows cannot be installed-2013-11-15-19.15.01.jpg   Fail to start up - Can't boot hard drive - Windows cannot be installed-2013-11-15-19.15.45.jpg   Fail to start up - Can't boot hard drive - Windows cannot be installed-2013-11-15-19.17.49.jpg  

My System SpecsSystem Spec
.

15 Nov 2013   #2
Microsoft MVP

 

I don't see where either Legacy BIOS or CSM are enabled, just Legacy Boot - is there a panel not shown? But that may be enough to Bypass UEFI to Install WIn7 if that's what worked for install.

That makes it easier to repair. Confirm the 100mb System Reserved (preferred if you have it) or C is Partition Marked Active then run Startup Repair - Run up to 3 Separate Times to see if it will start.

Different hybrid hard drives require different install procedures. If it's Intel Rapid Storage Technology it normally requires being turned off in BIOS for install, then enabled to activate the 24gb caching drive. But since IRST can also be problematic many leave it disabled. We've even helped users install to the SSD their OS and programs with the data folders linked from HDD, it worked and they wanted to keep it.

Read your Manual on the PC's Support Downloads webpage to see exactly how yours works. It would also help if you could post back a camera snap of Partition Wizard CD
drive map and listings. That tool can also mark Active and add another step which helps start Windows 7 by running Partition Wizard Rebuild MBR - Video Help.
My System SpecsSystem Spec
16 Nov 2013   #3

Windows 7 Ultimate x64
 
 

Hi gregrocker,
thanks for your fast response!
I'm afraid that I don't have option to enable Legacy BIOS or CSM...
Anyway another problem occurred, I think that my hard drive died, because it cannot be recognized anymore.
Screenshot by Lightshot
Screenshot by Lightshot

But I can still select a boot device to:
Hard Disk: WDC WD10J13T-22C9UTO and
USB Hard Disk:Generic-Multi-Card 1.00

I think it's dead, am I right? Should I contact MSI?
My System SpecsSystem Spec
.


16 Nov 2013   #4

Microsoft Community Contributor Award Recipient

ME/XP/Vista/Win7
 
 

As you have Haswell CPU, you a UEFI/BIOS firmware.
Your screenshot one.

Quote:
I'm afraid that I don't have option to enable Legacy BIOS or CSM...
Your screenshot four.

Did you install Windows 7 x64 in UEFI mode?

Quote:
I think it's dead, am I right? Should I contact MSI?
I would say YES, use your warranty.
My System SpecsSystem Spec
16 Nov 2013   #5
Microsoft MVP

 

You would know if you installed Windows 7 in UEFI mode because you'd have had to choose the DVD as a UEFI Boot DVD device. I don't see that in your screenshots. Have you seen that and made that choice at all?

The Legacy Boot option on Screenshot 4 detected by Theog may be the only setting for this and it is set correctly to Bypass UEFI to Install WIn7

You can try reinstalling your HD to see if it can be detected in BIOS. If it doesn't appear in installer or Diskpart however then I would contact your Tech Support to have them confirm this and RMA it. You can also ask them at the time where is the setting to disable UEFI. If they press you whether you have done this, say No that you have not made any changes but just want to know. They will sometimes try to trick you into making admissions that they then use to invalidate warranty. So just say No to everything they ask, but persist in asking them how things are done anyway. Such is the idiocy of always-incompetent OEM Tech Support which often resembles a parody troupe.
My System SpecsSystem Spec
17 Nov 2013   #6

Windows 7 Ultimate x64
 
 

Guys thank you for your help, I've contacted MSI and they are gonna send some one to pick up the laptop...

Anyway I'm bit ashamed, because I'm obviously not doing something right in the installation process, and I've been doing it for years. Or maybe I just don't know what exactly I'm doing?
So, when I wanted to boot a DVD with Windows 7 I had to put it on Legacy mode to make it able to boot it... So, that's what I did. Actually I've found it on the internet, I tried it and it worked. I'm not sure why is that, and to be honest I don't really know what UEFI is

Do you have any detailed tutorials, I mean very detailed, about everything you should know when you come across installation process? I'm gonna search this forum now, for something useful to me
Thanks again!

And actually I have one more question, would HDD fail happen if I didn't downgraded to Windows 7? I mean like, could it be possible that I did something wrong while installing Windows 7 that made it fail? Just wondering... Thanks!
My System SpecsSystem Spec
17 Nov 2013   #7
Microsoft MVP

 

Here is more information about UEFI BIOS vs. Legacy BIOS - YouTube.

To install to UEFI BIOS it requires special steps given in UEFI (Unified Extensible Firmware Interface) - Install Windows 7 with - Windows 7 Forums and if using flash stick installer: UEFI Bootable USB Flash Drive - Create in Windows.

Many users who have problems installing to UEFI have resolved them by choosing to Bypass UEFI to Install WIn7
My System SpecsSystem Spec
Reply

 Fail to start up - Can't boot hard drive - Windows cannot be installed




Thread Tools



Similar help and support threads for2: Fail to start up - Can't boot hard drive - Windows cannot be installed
Thread Forum
Installed W7 from secondary hard drive, now I can't boot! (pics) Installation & Setup
Solved Won't boot if 2nd hard drive installed General Discussion
Installed Windows 7 and now hard drive wont boot.... General Discussion
I installed win7 on one hard drive, but it seems to need 2 to boot Installation & Setup
Installed new hard drive - Windows 7 won't boot from CD Installation & Setup

Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

© Designer Media Ltd

All times are GMT -5. The time now is 02:34 PM.
Twitter Facebook Google+



Windows 7 Forums

Seven Forums Android App Seven Forums IOS App
  

1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33