Problem with DVD drive after installation

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  1. Posts : 126
    Windows 7 Professional x64
       #11

    did you install any dvd copying program after you set up Windows 7?
      My Computer


  2. Posts : 14
    Win7 Home Premium 64 Bit
    Thread Starter
       #12

    mcleod55 said:
    did you install any dvd copying program after you set up Windows 7?
    Nope nothing at all only thing I installed when I realised I had this problem was ATI graphic drivers and Kaspersky 2010 AV both from download not disc.
      My Computer


  3. Posts : 14
    Win7 Home Premium 64 Bit
    Thread Starter
       #13

    Little more information if I put the Win7 DVD in the drive and reboot my system it does recognise it and will let me try to install another OS so that indicates to me its not a hardware problem.
      My Computer


  4. Posts : 1,419
    Windows 7 7600 1 X64
       #14

    Dvd drive


    Matt, access the bios at startup and view the settings for your storage devices. We are looking for how your storge devices are connected.
    EG: SATA, IDE AHCI

    Regards,
    Adrian
      My Computer


  5. Posts : 14
    Win7 Home Premium 64 Bit
    Thread Starter
       #15

    Ok I did that and the DVD drive is set to IDE.
      My Computer


  6. Posts : 1,419
    Windows 7 7600 1 X64
       #16

    MattP said:
    Ok I did that and the DVD drive is set to IDE.
    Very good Matt, now are you able to fill out your system specs?
      My Computer


  7. Posts : 14
    Win7 Home Premium 64 Bit
    Thread Starter
       #17

    I have filled out as much as I know about my system specs, I have no clue about the motherboard nor the hard drive although I do know it has 250GB storage.
      My Computer


  8. Posts : 1,419
    Windows 7 7600 1 X64
       #18

    MattP said:
    I have filled out as much as I know about my system specs, I have no clue about the motherboard nor the hard drive although I do know it has 250GB storage.
    After review it looks like your system is configured for gaming?
    Without opening up your case and checking the optical drive connection I am taking a guess that the optical drive maybe a SATA connection.
    So I want you to go back and re-boot your system, access your bios, go to your section for drives and change your cd/dvd drive connection to SATA, save and exit that will probably be the "F-10 " Key and your system will continue the boot process and this may resolve the dvd issue.

    Regards,
    Adrian
      My Computer


  9. Posts : 14
    Win7 Home Premium 64 Bit
    Thread Starter
       #19

    Adrian said:
    MattP said:
    I have filled out as much as I know about my system specs, I have no clue about the motherboard nor the hard drive although I do know it has 250GB storage.
    After review it looks like your system is configured for gaming?
    Without opening up your case and checking the optical drive connection I am taking a guess that the optical drive maybe a SATA connection.
    So I want you to go back and re-boot your system, access your bios, go to your section for drives and change your cd/dvd drive connection to SATA, save and exit that will probably be the "F-10 " Key and your system will continue the boot process and this may resolve the dvd issue.

    Regards,
    Adrian
    Ok as I said in the beginning I am a bit of a computer noob and I have tried repeatedly with things in the bios but I cannot see how I change the CD/DVD drive to SATA from IDE.

    In the BIOS it says PRIMARY IDE or something like that and the CD/DVD drive is on the right of that, I cannot work out how I change it to SATA, any more advice on how to try that would be most appreciated.
      My Computer


  10. Posts : 1,419
    Windows 7 7600 1 X64
       #20

    Adrian[/quote]
    Ok as I said in the beginning I am a bit of a computer noob and I have tried repeatedly with things in the bios but I cannot see how I change the CD/DVD drive to SATA from IDE.

    In the BIOS it says PRIMARY IDE or something like that and the CD/DVD drive is on the right of that, I cannot work out how I change it to SATA, any more advice on how to try that would be most appreciated.[/QUOTE]

    Hello Matt, are you able to tell us what make and model your motherboard is, or what model of computer from alienware?
      My Computer


 
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