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Windows 7: Problem with DVD drive after installation

24 Oct 2009   #21
Adrian

 
Devices

Matt, are you able to get a screen shot for us?
Attached are screen shots of my devices with my drives circled in black.
I want to see what yours look like.




Attached Thumbnails
-dvice_mgr.jpg   -drives.jpg   -drives1.jpg  
My System SpecsSystem Spec
.

24 Oct 2009   #22
MattP

Win7 Home Premium 64 Bit
 
 

Right managed to find a booklet concerning my motherboard its an ASUS M3A32-MVP Deluxe Series.

http://img23.imageshack.us/img23/8292/screenmgh.jpg

Thats a link to the screenie you asked for I hope I got that right, oh and I just want to say I really do appreciate all your help.
My System SpecsSystem Spec
24 Oct 2009   #23
Adrian

 
Identified DVD connection

Hello Matt, we have identified your DVD/CD, good job getting the device manager screen shot.
Ok, we have identified your MOBO and your dvd optical storage device.
As we thought the drive is a SATA device so the settings need to be changed in the bios. Also it is possible that your MOBO's chipset drivers are out of date and you need to load the new chipset driver.
First thing first: We are going to update the Mother board, are you ready! First look at the screen shot I uploaded, what you are seeing is the ASSUS support site, ASSUS is the maker of your MOBO. The screen shot at the bootom of the picture is the chipset file specifically for your MOBO, I want you to follow : ASUSTeK Computer Inc.-Support-
Down load the update, its the last update on the bottom.


Attached Thumbnails
-assus_chip.jpg  
My System SpecsSystem Spec
.


24 Oct 2009   #24
Adrian

 
Chipset update

Matt after you download the chipset update you need to extract it to a folder or location where you know where the set up file is. After that you will need to run the set up file. The set up file will run automatically. After it has installed the new updates and drivers, reboot the system and tell us what happened.


Attached Thumbnails
-zip.jpg  
My System SpecsSystem Spec
24 Oct 2009   #25
Adrian

 
SALUTE

Salute! Take a rep Matt. Good job!


Attached Thumbnails
-633502079247460928-squirrel-marines.jpg  
My System SpecsSystem Spec
25 Oct 2009   #26
MattP

Win7 Home Premium 64 Bit
 
 

Been out all day today so not had a chance to try this until now, I downloaded the file and updated the chipset but the same problem persists with the DVD drive.
My System SpecsSystem Spec
25 Oct 2009   #27
Adrian

 

Quote   Quote: Originally Posted by MattP View Post
Been out all day today so not had a chance to try this until now, I downloaded the file and updated the chipset but the same problem persists with the DVD drive.
Do you have a 4 gig flash stick?
My System SpecsSystem Spec
25 Oct 2009   #28
gregrocker
Microsoft MVP

 
 

I notice the early comment to update DVD drive firmware was skipped over. Reason?

Here is the link to latest firmware, click Drivers and Software tab on product support page: http://www.lge.com/us/support/produc...roduct-profile

File attached below:

Follow the ReadMe in the zip file.


Attached Files
File Type: zip GSA-H55N_101(EW).zip (880.3 KB, 13 views)
My System SpecsSystem Spec
25 Oct 2009   #29
Adrian

 

Quote   Quote: Originally Posted by gregrocker View Post
I notice the early comment to update DVD drive firmware was skipped over. Reason?

Here is the link to latest firmware, click Drivers and Software tab on product support page: LG Product Support for GSA-H55N

File attached below:

Follow the ReadMe in the zip file.
Greg, Matt performed the firmaware update, he describes doing that on the first page.
My System SpecsSystem Spec
26 Oct 2009   #30
MattP

Win7 Home Premium 64 Bit
 
 

Quote   Quote: Originally Posted by Adrian View Post
Quote   Quote: Originally Posted by gregrocker View Post
I notice the early comment to update DVD drive firmware was skipped over. Reason?

Here is the link to latest firmware, click Drivers and Software tab on product support page: LG Product Support for GSA-H55N

File attached below:

Follow the ReadMe in the zip file.
Greg, Matt performed the firmaware update, he describes doing that on the first page.
I did not skip over it perhaps I was not clear previously, after I had deleted the driver and let windows find the drive after a fresh boot to no avail at that point I then tried installing the drive from the LG website still no change with the problem.
My System SpecsSystem Spec
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 Problem with DVD drive after installation




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