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Windows 7: Windows 7 "A required CD/DVD drive device is missing".


04 Dec 2013   #1

Windows 7 Home Basic x64
 
 
Windows 7 "A required CD/DVD drive device is missing".

Well i have a Dell Inspiron N4050.

The problem was two weeks ago, i was using my computer normally, then i restarted it so to make it a little faster (It was running slow).

So when i restart, it enters normally, later, it freezes, i could move the cursor, but neither open or execute files or programs...

I did a System restore with dell Backup and Recovery default installed..

It worked normally but after i restart, it says "BOOTMGR IS MISSING"

I did what i knew and copy the bootmgr in the C:/ drive, but later it said "No operating system found" something like that..

After thet i managed to reinstall windows 7, but that is when this problem came...


When i install it says
Quote:
A required CD/DVD drive device driver is missing. If you have a driver floppy disk, CD, DVD, or USB flash drive, please insert it now.
I have the drivers, because i had the driver cd, and managed to find the (What i supposed it was) AHCI/ATA Sata driver.

But it didnīt work.

I have tried with windows 7 Professional x64 English, spanish version, and nothing..

Please help, i need my laptop for studies..

Also Tried installing windows 7 Thin pc, and it permits me installation, but not sure if i could update to professional or something.

DELL INSPIRON N4050, INTEL INSIDE I5, 4GB RAM, 500 GB HDD, BIOS VERSION A06.

My System SpecsSystem Spec
.

04 Dec 2013   #2

Microsoft Community Contributor Award Recipient

Microsoft Windows 7 Home Premium 64-bits 7601 Multiprocessor Free Service Pack 1
 
 

Quote:
I did a System restore with dell Backup and Recovery default installed..
You mean you did go back to factory defaults? If so.... why the heck?

Can you do that procedure again. It is succesfully? After reboot still "bootmgr is missing"? Post results.
My System SpecsSystem Spec
04 Dec 2013   #3

Windows 7 Home Basic x64
 
 

The problem is that there is no image of an operating system... there is nothing to restore, right now the problem is cd/dvd driver missing... i gave the driver for the dvd drive, but it says that there is no new hardware for the driver..
My System SpecsSystem Spec
.


04 Dec 2013   #4

Winndows 7 32 bit
 
 

Quote   Quote: Originally Posted by dafemele View Post
The problem is that there is no image of an operating system... there is nothing to restore, right now the problem is cd/dvd driver missing... i gave the driver for the dvd drive, but it says that there is no new hardware for the driver..
Hi dafemele,

Welcome to Seven forums.

If you have made a backup image using dell datasafe then check this video for reinstalling windows using datasafe backup image:

http://dell.to/19boJUM

Also, when do you receive this errror while installing the windows or while you are booted in the windows.

Do you have the backup image on a USB drive or a CD. If you have the disks you can perform a clean reinstall of windows:

Clean Install Windows 7

You can also request the disks below:

Request Backup Disks

Kindly update your system specs here by following this.
Keep us posted with the results so we can advise you further.
My System SpecsSystem Spec
04 Dec 2013   #5
Microsoft MVP

 

Everything needed is here for doing and keeping a perfect Clean Reinstall - Factory OEM Windows 7. Be sure to read the Special Note for Dell Owners at the end.

Use a new ISO because the error almost always means a bad installer.
My System SpecsSystem Spec
05 Dec 2013   #6

Windows 7 Home Basic x64
 
 

Thanks, those are usefull links...

I will try using other iso files, i have been using the sames, maybe that is my problem..

I knew hot to use the dell datasafe, i did it once, the problem i had was my pc had like a freeze every time i entered windows, i reset it to factory but the same problem happened 5 months later, i thougth it was a bad windows installation... later when i wanted to restore using dell datasafe, BOOTMGR IS MISSING.. etc etc..

I will try using another iso file, thanks to all..

EDIT!
I have another question, in this webpage i can download Win 7 Iso images.. for my pc, i am almost a intermediate in computing technology, ad i saw it says RTM, media refresh, and Old, wich one should i download.. by knowing my specs, wich one do you recommend..??

EDIT2!
I found what the media refresh was, so microsoft say itīs a bug fix, but they are basically the same..
I will download The Spanish windows 7 ultimate (media refresh)
Is that okay? my internet speed is 512Kb, so i take a lot to download iso files..
My System SpecsSystem Spec
05 Dec 2013   #7
Microsoft MVP

 

You need to download the version for which you have license. That license is printed on your COA sticker. If it's Home Basic as it says in your specs, you'll need to download Home Premium and unlock all versions using the eicfg removal tool. Then choose only your licensed version to install, or later it will not activate.

First try running the Dell Diagnostics triggered by tapping the F12 boot menu at startup. Run Built-In Diagnostics for Your Dell Computer | Dell US. This may alert you to hardware problems you have.

If it will run then keep the Dell OEM Tools partition during install, but delete all others and create and Format a New partition in the space during steps 7 and 8 of the illustrated steps for install at Clean Install Windows 7
My System SpecsSystem Spec
05 Dec 2013   #8

Windows 7 Home Basic x64
 
 

Got another problem...

I tried to install ubuntu (to at least have a pc in which i can surf teh web, listen music, etc..

So it showed me a problem with the input/output of the dev/sda1 (c:// in windows)

So i figured out that i had a problem with my HDD, so i used my windows xp with to CHKDSK my drive, so i got this:

Quote:
volume appears to contain one or more unrecoverable problems
Right now im trying to download the Hirens Boot CD.. wish me luck...
My System SpecsSystem Spec
06 Dec 2013   #9

Winndows 7 32 bit
 
 

Quote   Quote: Originally Posted by dafemele View Post
Got another problem...

I tried to install ubuntu (to at least have a pc in which i can surf teh web, listen music, etc..

So it showed me a problem with the input/output of the dev/sda1 (c:// in windows)

So i figured out that i had a problem with my HDD, so i used my windows xp with to CHKDSK my drive, so i got this:

Quote:
volume appears to contain one or more unrecoverable problems
Right now im trying to download the Hirens Boot CD.. wish me luck...
Hi dafemele,

Please let us know if you have run a diagnostics on the system to confirm the harddrive functionality. If not then kindly perform the same:

http://dell.to/18xQpRy

Keep us posted with the results so we can advise you further.
My System SpecsSystem Spec
07 Dec 2013   #10

Windows 7 Home Basic x64
 
 

I know i have bad sectors in my hdd, so i will try to fix it in another pc, but let me try this dell video you sent me, thanks to all for the help, you reply really fast..

EDIT!
Know im completely sure i have a problem with my hdd, i recieved this when checking my disk for defects

Quote:
error 2000-01 42
I looked out on the web, and found out that maybe my HDD is toasted, so now i have to or buy a new one, or try if i can fix it...
My System SpecsSystem Spec
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 Windows 7 "A required CD/DVD drive device is missing".




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