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Windows 7: Cannot install Windows 7 x64 bit on my Compaq Prasario CQ42 laptop

22 Feb 2014   #1
Georgekochu

Windows 7 Professional x32
 
 
Cannot install Windows 7 x64 bit on my Compaq Prasario CQ42 laptop

Hi there, My laptop was working perfectly for three years and suddenly failed to start. I re-installed Windows 7 x64 bit bit it was damn slow. After turned off it refused to start up again. Again I tried to install the same OS but the process is stuck in the window whereby the message 'Setup is starting' is shown. The process is not proceeding forward. Puppy Linux is booting from the cd though it takes long time. Plz help me with your valuable advice ASAP.


My System SpecsSystem Spec
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22 Feb 2014   #2
Sir George

Windows 7 Professional x64
 
 

Quote   Quote: Originally Posted by Georgekochu View Post
Hi there, My laptop was working perfectly for three years and suddenly failed to start. I re-installed Windows 7 x64 bit bit it was damn slow. After turned off it refused to start up again. Again I tried to install the same OS but the process is stuck in the window whereby the message 'Setup is starting' is shown. The process is not proceeding forward. Puppy Linux is booting from the cd though it takes long time. Plz help me with your valuable advice ASAP.
What symptoms were present when the computer failed to start? The problem may be related to hardware and not software which could also be the reason why re-installing the OS isn't working. Additional evidence of a possible hardware problem is that your Puppy Linux is booting slowly. Are you using an external power supply or just the battery?

HTH
My System SpecsSystem Spec
22 Feb 2014   #3
gregrocker

 

Test the hardware from Troubleshooting Steps for Windows 7.

Report back the requested symptoms and hardware test results and we will have more steps.
My System SpecsSystem Spec
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 Cannot install Windows 7 x64 bit on my Compaq Prasario CQ42 laptop




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