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Windows 7: Win 7 install problem HELP!

19 Apr 2014   #1
TexasBelle

Windows Vista Home Preium
 
 
Win 7 install problem HELP!

Installing Win7 and it has hung up at 6% on Gathering Files. Any suggestions on how to get it going would be profoundly apprciated.


My System SpecsSystem Spec
.

19 Apr 2014   #2
bigmck

Windows 7 Home Premium 32-Bit - Build 7600 SP1
 
 

On some occasions, if you have more than 2 GB of RAM installed, it requires removing the excess. This is a rare situation but can stop Windows 7 from installing. If you feel comfortable doing that, it would be the first thing to try. == If you would fill out your System Specs so that we know more about your PC, it would be helpful.
My System SpecsSystem Spec
19 Apr 2014   #3
theog

Microsoft Community Contributor Award Recipient

ME/XP/Vista/Win7
 
 

Quote:
Installing Windows 7
Are you installing to a NEW HDD?
My System SpecsSystem Spec
.


19 Apr 2014   #4
TexasBelle

Windows Vista Home Preium
 
 

I only have 2 Gig of Ram and I updated all my specs.
My System SpecsSystem Spec
19 Apr 2014   #5
TexasBelle

Windows Vista Home Preium
 
 

Not installing a new hard drive. I am 67 and am a pretty good ordinary everyday computer user - my brother is very savy and is here trying to help me with the upgrade from Vista to Windows 7.
My System SpecsSystem Spec
19 Apr 2014   #6
ignatzatsonic

Microsoft Community Contributor Award Recipient

Windows 7 SP1, Home Premium, 64-bit
 
 

Describe what you are installing from.

DVD or USB?

If DVD, what is its pedigree? Bought at Ebay? Best Buy? Newegg? Downloaded from where? Burned to a DVD on your own equipment? DVD found in the street? Burned with what application?

What is the fine print on the DVD label? OEM? Service Pack 1? Upgrade version?

If DVD, do you have any reason at all to suspect your DVD reader is haywire?
My System SpecsSystem Spec
19 Apr 2014   #7
TexasBelle

Windows Vista Home Preium
 
 

I bought it from Amazon and it was brand new in original pkging. No suspicion of any problems with the software.

Includes service pack 1
My System SpecsSystem Spec
19 Apr 2014   #8
ignatzatsonic

Microsoft Community Contributor Award Recipient

Windows 7 SP1, Home Premium, 64-bit
 
 

What was previously on this hard drive?

A Windows XP or Vista installation? Just data, no Windows? Some other operating system?

Your specs say you have a "second hard drive for Norton Ghost". It should be disconnected.

If the Norton Ghost drive was connected during your attempts to install Windows 7, was it shown as Disk 0 in Windows Disk Management?
My System SpecsSystem Spec
19 Apr 2014   #9
TexasBelle

Windows Vista Home Preium
 
 

Originally it had XP and was upgraded to Vista.
We have disconnected the second drive
My System SpecsSystem Spec
19 Apr 2014   #10
ignatzatsonic

Microsoft Community Contributor Award Recipient

Windows 7 SP1, Home Premium, 64-bit
 
 

If you're inside the case, I'd probably ensure that the drive intended to receive Windows 7 was shown as Disk 0 in Windows Disk Management. If it isn't, attach that drive's cables to another port on the motherboard--whichever port equates to disk 0. You may have to do some trial and error to find the right port or look in your Dell manual. Port 0 isn't mandatory, but it's something of a standard.

Do that and leave the Ghost drive unconnected and try again. Let us know how far you get and at what point it stalls. You have relatively modern hardware, so I'd expect the installation to take maybe 30 or 40 minutes if I remember correctly from when I had similar hardware.

If that fails, you might want to consider wiping the hard drive. Easily done.

Do you in fact have a 25 character Product Key that should have been included with your Amazon purchase of that DVD?
My System SpecsSystem Spec
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 Win 7 install problem HELP!




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