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Windows 7: Windows 7

29 May 2014   #1

Windws 7 Ultimate x64
 
 
Windows 7

Hello all,

Trying to recover my neighbors Gateway laptop, the laptop wont boot and i keep getting the bsod.

She thinks that the PC got a virus, but was not certain.

Used the Hiren's CD i was able to do some virus scans and managed to find the running OS Win 7 Home Premium SP1.. Wasn't able to find out whether it was 32 or 64 bits, but tried both, the repair was unsuccessful, tried to do do an upgrade in hope not to lose the files and just do an OS install without losing files, but it keeps failing.

If anyone knows tools tricks available please let me know, also do let me know if I'm wasting my time at this point and a clean wipe/ OS install in really my only option.

Thank you for reading my post.

My System SpecsSystem Spec
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29 May 2014   #2
whs
Microsoft MVP

Vista, Windows7, Mint Mate, Zorin, Windows 8
 
 

First order of the day is to recover the user files. For that you can use any live Linux CD or my preferred little tool.
My System SpecsSystem Spec
29 May 2014   #3
Microsoft MVP

 

Work through the steps for Troubleshooting Windows 7 Failure to Start which try everything possible to start Windows 7 leading up to rescuiing the files to do a perfect Clean Reinstall - Factory OEM Windows 7.

Many of the tools needed in the tutorial are also on Hirens which is perfectly capable of rescuiing files using the trialware on it.
My System SpecsSystem Spec
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 Windows 7




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