Windows 7 Forums

Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.

Windows 7: Windows 7

29 May 2014   #1

Windws 7 Ultimate x64
Windows 7

Hello all,

Trying to recover my neighbors Gateway laptop, the laptop wont boot and i keep getting the bsod.

She thinks that the PC got a virus, but was not certain.

Used the Hiren's CD i was able to do some virus scans and managed to find the running OS Win 7 Home Premium SP1.. Wasn't able to find out whether it was 32 or 64 bits, but tried both, the repair was unsuccessful, tried to do do an upgrade in hope not to lose the files and just do an OS install without losing files, but it keeps failing.

If anyone knows tools tricks available please let me know, also do let me know if I'm wasting my time at this point and a clean wipe/ OS install in really my only option.

Thank you for reading my post.

My System SpecsSystem Spec
29 May 2014   #2
Microsoft MVP

Vista, Windows7, Mint Mate, Zorin, Windows 8

First order of the day is to recover the user files. For that you can use any live Linux CD or my preferred little tool.
My System SpecsSystem Spec
29 May 2014   #3


Work through the steps for Troubleshooting Windows 7 Failure to Start which try everything possible to start Win7 leading up to rescuiing the files to do a perfect Clean Reinstall - Factory OEM Windows 7.

Many of the tools needed in the tutorial are also on Hirens which is perfectly capable of rescuiing files using the trialware on it.
My System SpecsSystem Spec


 Windows 7

Thread Tools Search this Thread
Search this Thread:

Advanced Search

Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 01:52.

Twitter Facebook Google+

Windows 7 Forums

Seven Forums Android App Seven Forums IOS App