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Windows 7: Error 0xc00000e9 after every installation

25 Jun 2014   #1
Adster

Windoes 7
 
 
Error 0xc00000e9 after every installation

Ok I am fixing up my freinds Toshiba E-1200 laptop. it had windoes 8 on it. the recovery didn't work at all same error poped up. so I deelted every partiton formatted started form scratch to install windows 8

Installed windows 8 it was done perfect, went to install anti virus as soon as the reboot took place

the old Error Oxcoooooe9 come sup

so I figure lets formate again and install windows. 7 exactly the same thing happened. installed perfect next reboot the same error.

I can't work out what it is it's supposet o mean some hardware error but the HD is fine oviously if I can install a operation system. it's when a reboot happens the error comes up.

Has anyone got any ideas what it could be?? I just about give up the frustrating part is NOT knowing what the problem is it can't be windows 7 or 8 it has to be some Hardware issue during booting.


My System SpecsSystem Spec
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26 Jun 2014   #2
HonorlessWeasel

Windows 7 Professional 64bit
 
 

Have you done any testing on the drive itself?

I once had an HDD that appeared fine and I didn't suspect a hardware issue at first because I was only getting non-descript errors in the OS. It turned out it was physical errors on the drive.

If you've not done any disk testing, try burning yourself a Hiren CD and running one of the disk testing utilities (like teskdisk) to see how healthy it is.

My System SpecsSystem Spec
26 Jun 2014   #3
Anshad Edavana

Windows 7 Ultimate x64
 
 

Error Oxcoooooe9 generally means an unexpected I/O error has been occurred. This generally means an issue with the hard drive. I would suggest testing your hard drive with "Seagate Seatool".

1. Make sure SATA mode is set to IDE in BIOS setup. Otherwise DOS based tools won't see your HDD.

2. Download and burn Seatool for DOS from the below link.

SeaTools for DOS | Seagate

3. Boot from the disc and perform a "Long Test".




Let us know whether the test is a PASS or FAIL.
My System SpecsSystem Spec
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26 Jun 2014   #4
Adster

Windoes 7
 
 

Thanks for this I will give it a go and report back.

yesterday installed windoes 7. was going fine even rebooted for anti virus. then it randomly shutdown went to do a disk repair got stuck at 68% left it there overnight and it had not moved.. rebooted this morning now just sits at the logo.

so it has to be something with the Hardware that's randomly causing this problem.
My System SpecsSystem Spec
27 Jun 2014   #5
Adster

Windoes 7
 
 

how long is the long test suppose to take? its 320g HD its been 3 hours so far and the progess still just says testing. is it suppose to have a % done? the bar isn't moving?

EDIT short test does same thing doesn't seem to progess just says testing the % bar won't move ever so it isn't working
My System SpecsSystem Spec
27 Jun 2014   #6
Anshad Edavana

Windows 7 Ultimate x64
 
 

Quote:
hort test does same thing doesn't seem to progress just says testing the % bar won't move ever so it isn't working
Usually this indicates a disk failure. Try removing the disk and reconnecting. If the test behaves similarly, upload SMART log of the HDD by following DISKPART clean performed accidently. how to recover data?
My System SpecsSystem Spec
29 Jun 2014   #7
Adster

Windoes 7
 
 

worked it out posted below
My System SpecsSystem Spec
29 Jun 2014   #8
Adster

Windoes 7
 
 

smartctl 5.43 2012-06-30 r3573 [i686-linux-3.10.4-pmagic] (local build)
Copyright (C) 2002-12 by Bruce Allen, smartmontools
=== START OF INFORMATION SECTION ===
Device Model: Hitachi HTS543232A7A384
Serial Number: 120825E2M312BL10EPEM
LU WWN Device Id: 5 000cca 745ce4ae6
Firmware Version: ES2OA70K
User Capacity: 320,072,933,376 bytes [320 GB]
Sector Size: 512 bytes logical/physical
Device is: Not in smartctl database [for details use: -P showall]
ATA Version is: 8
ATA Standard is: ATA-8-ACS revision 6
Local Time is: Mon Jun 30 13:53:07 2014 EST
SMART support is: Available - device has SMART capability.
SMART support is: Enabled
=== START OF READ SMART DATA SECTION ===
SMART overall-health self-assessment test result: PASSED
General SMART Values:
Offline data collection status: (0x00) Offline data collection activity
was never started.
Auto Offline Data Collection: Disabled.
Self-test execution status: ( 0) The previous self-test routine completed
without error or no self-test has ever
been run.
Total time to complete Offline
data collection: ( 45) seconds.
Offline data collection
capabilities: (0x5b) SMART execute Offline immediate.
Auto Offline data collection on/off support.
Suspend Offline collection upon new
command.
Offline surface scan supported.
Self-test supported.
No Conveyance Self-test supported.
Selective Self-test supported.
SMART capabilities: (0x0003) Saves SMART data before entering
power-saving mode.
Supports SMART auto save timer.
Error logging capability: (0x01) Error logging supported.
General Purpose Logging supported.
Short self-test routine
recommended polling time: ( 2) minutes.
Extended self-test routine
recommended polling time: ( 99) minutes.
SCT capabilities: (0x003d) SCT Status supported.
SCT Error Recovery Control supported.
SCT Feature Control supported.
SCT Data Table supported.
SMART Attributes Data Structure revision number: 16
Vendor Specific SMART Attributes with Thresholds:
ID# ATTRIBUTE_NAME FLAG VALUE WORST THRESH TYPE UPDATED WHEN_FAILED RAW_VALUE
1 Raw_Read_Error_Rate 0x000b 070 070 062 Pre-fail Always - 264372873
2 Throughput_Performance 0x0005 100 100 040 Pre-fail Offline - 0
3 Spin_Up_Time 0x0007 253 253 033 Pre-fail Always - 1
4 Start_Stop_Count 0x0012 098 098 000 Old_age Always - 4110
5 Reallocated_Sector_Ct 0x0033 018 018 005 Pre-fail Always - 1233
7 Seek_Error_Rate 0x000b 100 100 067 Pre-fail Always - 0
8 Seek_Time_Performance 0x0005 100 100 040 Pre-fail Offline - 0
9 Power_On_Hours 0x0012 083 083 000 Old_age Always - 7673
10 Spin_Retry_Count 0x0013 100 100 060 Pre-fail Always - 0
12 Power_Cycle_Count 0x0032 098 098 000 Old_age Always - 3986
191 G-Sense_Error_Rate 0x000a 099 099 000 Old_age Always - 196608
192 Power-Off_Retract_Count 0x0032 100 100 000 Old_age Always - 114
193 Load_Cycle_Count 0x0012 013 013 000 Old_age Always - 871885
194 Temperature_Celsius 0x0002 200 200 000 Old_age Always - 30 (Min/Max 8/53)
196 Reallocated_Event_Count 0x0032 045 045 000 Old_age Always - 1459
197 Current_Pending_Sector 0x0022 072 072 000 Old_age Always - 868
198 Offline_Uncorrectable 0x0008 100 100 000 Old_age Offline - 0
199 UDMA_CRC_Error_Count 0x000a 200 200 000 Old_age Always - 0
223 Load_Retry_Count 0x000a 100 100 000 Old_age Always - 0
SMART Error Log Version: 1
ATA Error Count: 28349 (device log contains only the most recent five errors)
CR = Command Register [HEX]
FR = Features Register [HEX]
SC = Sector Count Register [HEX]
SN = Sector Number Register [HEX]
CL = Cylinder Low Register [HEX]
CH = Cylinder High Register [HEX]
DH = Device/Head Register [HEX]
DC = Device Command Register [HEX]
ER = Error register [HEX]
ST = Status register [HEX]
Powered_Up_Time is measured from power on, and printed as
DDd+hh:mm:SS.sss where DD=days, hh=hours, mm=minutes,
SS=sec, and sss=millisec. It "wraps" after 49.710 days.
Error 28349 occurred at disk power-on lifetime: 7673 hours (319 days + 17 hours)
When the command that caused the error occurred, the device was active or idle.
After command completion occurred, registers were:
ER ST SC SN CL CH DH
-- -- -- -- -- -- --
40 51 06 62 29 03 00 Error: UNC at LBA = 0x00032962 = 207202
Commands leading to the command that caused the error were:
CR FR SC SN CL CH DH DC Powered_Up_Time Command/Feature_Name
-- -- -- -- -- -- -- -- ---------------- --------------------
60 08 00 60 29 03 40 08 00:03:21.356 READ FPDMA QUEUED
ef 10 02 00 00 00 a0 08 00:03:21.355 SET FEATURES [Reserved for Serial ATA]
27 00 00 00 00 00 e0 08 00:03:21.355 READ NATIVE MAX ADDRESS EXT
ec 00 00 00 00 00 a0 08 00:03:21.352 IDENTIFY DEVICE
ef 03 46 00 00 00 a0 08 00:03:21.352 SET FEATURES [Set transfer mode]
Error 28348 occurred at disk power-on lifetime: 7673 hours (319 days + 17 hours)
When the command that caused the error occurred, the device was active or idle.
After command completion occurred, registers were:
ER ST SC SN CL CH DH
-- -- -- -- -- -- --
40 51 06 62 29 03 00 Error: UNC at LBA = 0x00032962 = 207202
Commands leading to the command that caused the error were:
CR FR SC SN CL CH DH DC Powered_Up_Time Command/Feature_Name
-- -- -- -- -- -- -- -- ---------------- --------------------
60 08 00 60 29 03 40 08 00:03:18.060 READ FPDMA QUEUED
60 08 00 58 29 03 40 08 00:03:18.059 READ FPDMA QUEUED
60 08 00 50 29 03 40 08 00:03:17.819 READ FPDMA QUEUED
60 08 00 48 29 03 40 08 00:03:17.818 READ FPDMA QUEUED
60 08 00 40 29 03 40 08 00:03:17.686 READ FPDMA QUEUED
Error 28347 occurred at disk power-on lifetime: 7673 hours (319 days + 17 hours)
When the command that caused the error occurred, the device was active or idle.
After command completion occurred, registers were:
ER ST SC SN CL CH DH
-- -- -- -- -- -- --
40 51 06 62 29 03 00 Error: UNC at LBA = 0x00032962 = 207202
Commands leading to the command that caused the error were:
CR FR SC SN CL CH DH DC Powered_Up_Time Command/Feature_Name
-- -- -- -- -- -- -- -- ---------------- --------------------
60 08 00 60 29 03 40 08 00:01:24.267 READ FPDMA QUEUED
ef 10 02 00 00 00 a0 08 00:01:24.267 SET FEATURES [Reserved for Serial ATA]
27 00 00 00 00 00 e0 08 00:01:24.267 READ NATIVE MAX ADDRESS EXT
ec 00 00 00 00 00 a0 08 00:01:24.264 IDENTIFY DEVICE
ef 03 46 00 00 00 a0 08 00:01:24.264 SET FEATURES [Set transfer mode]
Error 28346 occurred at disk power-on lifetime: 7673 hours (319 days + 17 hours)
When the command that caused the error occurred, the device was active or idle.
After command completion occurred, registers were:
ER ST SC SN CL CH DH
-- -- -- -- -- -- --
40 51 06 62 29 03 00 Error: UNC at LBA = 0x00032962 = 207202
Commands leading to the command that caused the error were:
CR FR SC SN CL CH DH DC Powered_Up_Time Command/Feature_Name
-- -- -- -- -- -- -- -- ---------------- --------------------
60 08 00 60 29 03 40 08 00:01:20.971 READ FPDMA QUEUED
60 08 00 58 29 03 40 08 00:01:20.971 READ FPDMA QUEUED
60 08 00 50 29 03 40 08 00:01:20.808 READ FPDMA QUEUED
60 08 00 48 29 03 40 08 00:01:20.808 READ FPDMA QUEUED
60 08 00 40 29 03 40 08 00:01:20.807 READ FPDMA QUEUED
Error 28345 occurred at disk power-on lifetime: 7673 hours (319 days + 17 hours)
When the command that caused the error occurred, the device was active or idle.
After command completion occurred, registers were:
ER ST SC SN CL CH DH
-- -- -- -- -- -- --
40 51 06 62 29 03 00 Error: UNC 6 sectors at LBA = 0x00032962 = 207202
Commands leading to the command that caused the error were:
CR FR SC SN CL CH DH DC Powered_Up_Time Command/Feature_Name
-- -- -- -- -- -- -- -- ---------------- --------------------
25 00 10 58 29 03 e0 00 00:00:11.688 READ DMA EXT
25 00 08 30 29 03 e0 00 00:00:11.680 READ DMA EXT
ec 00 00 00 00 00 a0 00 00:00:11.677 IDENTIFY DEVICE
25 00 80 98 28 03 e0 00 00:00:11.665 READ DMA EXT
25 00 50 48 28 03 e0 00 00:00:11.660 READ DMA EXT
SMART Self-test log structure revision number 1
No self-tests have been logged. [To run self-tests, use: smartctl -t]

SMART Selective self-test log data structure revision number 1
SPAN MIN_LBA MAX_LBA CURRENT_TEST_STATUS
1 0 0 Not_testing
2 0 0 Not_testing
3 0 0 Not_testing
4 0 0 Not_testing
5 0 0 Not_testing
Selective self-test flags (0x0):
After scanning selected spans, do NOT read-scan remainder of disk.
If Selective self-test is pending on power-up, resume after 0 minute delay.
My System SpecsSystem Spec
29 Jun 2014   #9
AddRAM

Windows 7 Pro x64 Windows 10 Pro x64
 
 

Check it with Crystal Disk Info too.

CrystalDiskInfo - Software - Crystal Dew World
My System SpecsSystem Spec
30 Jun 2014   #10
Anshad Edavana

Windows 7 Ultimate x64
 
 

I asked to attach the text file with the reply - not pasting the output as it will ruin the format. Anyway the SMART data clearly indicates the disk is failing.

Quote:
197 Current_Pending_Sector 0x0022 072 072 000 Old_age Always - 868
However, please perform an additional test.

Open "GasmartControl" and navigate to the "Perform Tests" tab. Select "Long Test" and press "Execute" button.



After the test completes, let us know whether it is a pass or fail. Also save "Attributes" log and "Self Test Log" and attach them with next reply.
My System SpecsSystem Spec
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