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Windows 7: Would reinstallation of Windows 7 fix software and hardware issues?

06 Jul 2014   #11
Slartybart

x64 (6.3.9600) Win8.1 Pro & soon dual boot x64 (6.1.7601) Win7_SP1 HomePrem
 
 

Thanks, the registry errors reported by Avast are from their Grime Fighter.
Ignore those for the moment. They aren't errors, they're Avast's idea of an optimized system. They could be anything from a start menu customization to replacing a MS application (Notepad) with a non-MS application (Textpad).

The other images indicate a more serious issue, the last (Windows Firewall cannot change some of your settings:
0x80070424) gives the most details.

See: Services - Restore Default Services in Windows 7
Scroll down to the following registry files, download and merge them
Base Filtering Engine (BFE )
and
Windows Firewall (MpsSvc)

Restart your machine after both services are restored to their defaults.

Follow the Download, Scan, and Clean steps in this tutorial on the author's site: How to use AdwCleaner version 3.x

Post any logs here on SevenForums - not on the General Changelog Team (GCT) site. SevenForums members might ask you to launch other on-demand scanners that are not familiar to GCT.
The Scan log is saved in C:\AdwCleaner\AdwCleaner[R#].txt
The Clean log is saved in C:\AdwCleaner\AdwCleaner[S#].txt

Please attach both to a new post.
See: Screenshots and Files - Upload and Post in Seven Forums
You can also post screen shots directly on SF - it's easier for members reading your thread to see the pictures inline.if members

A TechNet blog suggests that this might be caused by a wide spread malicious program, but that was written in 2011. It's possible that you happened on it 3 years later - won't know until the scan logs are posted (there will be additional scans).

I don't want to distract you from your original question. If you are prepared to re-install - that is certainly the easiest and often quickest way to resolve any issue.


I'd like to see if restoring BFE and the firewall service solve the larger issues.
I'd also like to see if AdwCleaner finds and repairs anything.

Thanks

Bill
.


My System SpecsSystem Spec
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06 Jul 2014   #12
Slartybart

x64 (6.3.9600) Win8.1 Pro & soon dual boot x64 (6.1.7601) Win7_SP1 HomePrem
 
 

Quote   Quote: Originally Posted by NorthernStar View Post
gregrocker: I will try uinstalling those programs, but I have already tried using sfc to search for damaged system files coming up with corrupted files that were not able to be fixed. How will I know if I am running on the preinstalled version of Windows 7?
If you have SFC errors, the tide turns a bit in favor of a re-install.

If you have never done a Clean re-install (using the HP recovery methods doesn't count as a Clean re-install), then you're probably running Windows as HP delivered the machine (Windows preinstalled by HP).

Bill
.
My System SpecsSystem Spec
07 Jul 2014   #13
AddRAM

Windows 7 Pro x64 Windows 10 Pro x64
 
 

It`s a shame you did not create a disk image of windows when it was in perfect working order.

Backup Complete Computer - Create an Image Backup

Macrium Reflect FREE Edition - Information and download

If you decide to re install windows, let us know and we`ll gladly help you with that.

Clean Install Windows 7

Microsoft Security Essentials and Malwarebytes are all you need. Both are free

http://windows.microsoft.com/en-us/w...tials-download

http://www.malwarebytes.org/lp/lp4_r...Fc9j7Aody1cApQ
My System SpecsSystem Spec
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07 Jul 2014   #14
gregrocker

 

Quote   Quote: Originally Posted by NorthernStar View Post
gregrocker: I will try uinstalling those programs, but I have already tried using sfc to search for damaged system files coming up with corrupted files that were not able to be fixed. How will I know if I am running on the preinstalled version of Windows 7?
Are there a bunch of HP programs in All Programs list? Turn off them and everything else besides MSE after replacing Avast, In msconfig>Startup and >Services (after hiding all MS Services). This will preview the kind of performance you'll be having with the Clean Reinstall.
My System SpecsSystem Spec
09 Jul 2014   #15
NorthernStar

Windows 7 Home Premium, 64 Bit
 
 

Slartybart: Does it matter whether or not the files are saved to the desktop? I tried dragging them to the desktop after downloading, and it wouldn't move due to my defective touchpad.

As for replacing the .reg files, I followed the instructions, and the settings have stayed the same. This would be fixed with a clean reinstall, correct?

Below is the report I received from the cleaner. Does this log disclose any personal information about my laptop in any way? Also, I am currently running on the Windows preinstalled by HP.

AddRam: Thank you for the links!

Gregrocker: I'll check those out, thank you very much.

I have two questions about doing a Clean re-install of Windows 7; I currently have Microsoft Office 2010 that I had paid for previously when my family first bought this laptop, while I have a game that takes a few days to download and install due to slow internet connection. Is there anyway to burn these or save them, so I can input them onto the hard drive after a clean re-install?


Attached Thumbnails
Would reinstallation of Windows 7 fix software and hardware issues?-report1.png   Would reinstallation of Windows 7 fix software and hardware issues?-report2.png   Would reinstallation of Windows 7 fix software and hardware issues?-report3.png   Would reinstallation of Windows 7 fix software and hardware issues?-report4.png   Would reinstallation of Windows 7 fix software and hardware issues?-report5.png  

My System SpecsSystem Spec
09 Jul 2014   #16
gregrocker

 

Did you save the Office Key and installation media?

If not retrieving the key is covered in Clean Reinstall - Factory OEM Windows 7. You can download the installation ISO to burn to CD and reinstall with key from Office 2010 Direct Download Links.

If you plan to reinstall, please study carefully the steps to prepare and do a perfect Clean Reinstall - Factory OEM Windows 7 then set it up and maintain it perfectly. The tutorial compiles everything that's worked best in tens of thousands of installs we've directly helped with here since beta.
My System SpecsSystem Spec
09 Jul 2014   #17
Slartybart

x64 (6.3.9600) Win8.1 Pro & soon dual boot x64 (6.1.7601) Win7_SP1 HomePrem
 
 

Quote   Quote: Originally Posted by NorthernStar View Post
Slartybart: Does it matter whether or not the files are saved to the desktop? I tried dragging them to the desktop after downloading, and it wouldn't move due to my defective touchpad.

As for replacing the .reg files, I followed the instructions, and the settings have stayed the same. This would be fixed with a clean reinstall, correct?

Below is the report I received from the cleaner. Does this log disclose any personal information about my laptop in any way? Also, I am currently running on the Windows preinstalled by HP.
.....
I have two questions about doing a Clean re-install of Windows 7; I currently have Microsoft Office 2010 that I had paid for previously when my family first bought this laptop, while I have a game that takes a few days to download and install due to slow internet connection. Is there anyway to burn these or save them, so I can input them onto the hard drive after a clean re-install?
No, it doesn't have to be the Desktop. Those instructions just make it easier to find and launch the program for some people.

Too bad the reg files didn't resolve the issue.
Yes, a Clean reinstall will fix just about any computer issue except for hardware.

SevenForums is very mindful of your privacy. Almost every utility suggested by members presents information necessary to troubleshoot issues on a machine. No personal information is disclosed.
Some people think that their user ID or network information should be veiled. But a userID of Bob isn't very private, and a network address of 192.168.1.27 isn't a security issue because the 192.168 address is not addressable out side of your local network (it can only be access on your computer or router)

The only real personal information that should never be posted are things such as your home address, phone#, eMail address, SS#, medical information - you know the standard don't tell people these things.

As far as Windows goes, never publish your License key. That could be used by an unscrupulous person to activate Windows and possibly cause you, the license owner, difficulties with Microsoft Genuine Advantage.

If, on the rare occasion a member does post information that should not be made public, SF admins scrub it if they see it. If a member does not follow the prescribed method for posting information, I will ask them to remove the image or data and replace it with a non-sensitive version. The two most common posting 'errors' I come across are screen shots for eMail configuration (eMail is exposed when it should have been blacked out) and Speccy reports (a local snapshot exposes the license key, a PUBLISHED snapshot does not)

Purchased software:
you need to be sure that you have the
  • license key so you can reinstall the program after a Clean reinstall of Windows.
  • you have the install media (discs or download location)

Greg already posted good information on this subject - please follow his instructions with regards to purchased software.

Bill
.
My System SpecsSystem Spec
09 Jul 2014   #18
Slartybart

x64 (6.3.9600) Win8.1 Pro & soon dual boot x64 (6.1.7601) Win7_SP1 HomePrem
 
 

If you are going to do a Clean re-install, we can forget about cleaning the malware found by AdwCleaner.

I think you'll find that your machine runs much better in the long run with a Clean reinstall.

Greg has already posted the tutorial for that - read and prepare, then read again. Ask any questions before proceeding, it's always easier to provide an answer to a question than to recover from missing a step.

Bill
.
My System SpecsSystem Spec
09 Jul 2014   #19
NorthernStar

Windows 7 Home Premium, 64 Bit
 
 

No, I do not believe I did, but I'll look around to make sure. Thank you so much for your help! I appreciate it. I just have one last question if you don't mind answering it -- is there a way to look at the actual inside of the laptop to clean it? I would love to get this laptop cleaned really well like new. I hope you guys didn't mind all these questions; I'm a very curious person.
My System SpecsSystem Spec
09 Jul 2014   #20
Slartybart

x64 (6.3.9600) Win8.1 Pro & soon dual boot x64 (6.1.7601) Win7_SP1 HomePrem
 
 

Google search results, Cleaning in an HP laptop

Read or watch a few before you begin.
I skimmed through this one (no audio), but it looks like a good place to start.
HP Pavilion dv6 - Disassembly and fan cleaning - YouTube
My System SpecsSystem Spec
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