Windows 7 installation hangs BEFORE 1st reboot

muten · 31 Oct 2009

Hi All
This is a nightmare, after solving the first problem I had, where the installation gets stuck in 'Copying windows files' (I had to disable the floppy disk from the BIOS, even not having floppy disk physically).
Now all the files are copied and extended properly, but when showing the screen saying that the system is going to reboot, the installation freeze. It never reboot.
Then I do a hardware reboot, Windows 7 loads ok, but in the screen that reads "Completing installation..." the process never ends.
I've seen (through shift+F10) that the log file 'setupapi.dev.log' reads something like it is looking for a driver for a pci.. but don't know what it means.

Thanks!

gregrocker · 31 Oct 2009

Are you doing a Custom install from desktop or boot? Upgrade or full version?

Sounds like a pci device failing to load driver, possibly video card. Unplug video card to test.
Or study device setup log closer to see more details and look it up here: http://www.pcidatabase.com/

Finally, if you bought the disk retail, then you have MS excellent tech support. The phone number is on the disk.

theog · 31 Oct 2009

muten said:

Hi All
This is a nightmare, after solving the first problem I had, where the installation gets stuck in 'Copying windows files' (I had to disable the floppy disk from the BIOS, even not having floppy disk physically).
Now all the files are copied and extended properly, but when showing the screen saying that the system is going to reboot, the installation freeze. It never reboot.
Then I do a hardware reboot, Windows 7 loads ok, but in the screen that reads "Completing installation..." the process never ends.
I've seen (through shift+F10) that the log file 'setupapi.dev.log' reads something like it is looking for a driver for a pci.. but don't know what it means.

Thanks!

Remove all hardware not needed for install of windows.

Dave76 · 31 Oct 2009

muten said:

Hi All
This is a nightmare, after solving the first problem I had, where the installation gets stuck in 'Copying windows files' (I had to disable the floppy disk from the BIOS, even not having floppy disk physically).
Now all the files are copied and extended properly, but when showing the screen saying that the system is going to reboot, the installation freeze. It never reboot.
Then I do a hardware reboot, Windows 7 loads ok, but in the screen that reads "Completing installation..." the process never ends.
I've seen (through shift+F10) that the log file 'setupapi.dev.log' reads something like it is looking for a driver for a pci.. but don't know what it means.

Thanks!

Please fill out system specs, this will help us to give better suggestions, instead of guesses.

If you can answer these questions it will help to narrow down the possibilities.

Questions to use for help with Installation Issues

There have been several issues with Asus mother boards, I saw your other post, more details will help us get a solution faster.

Turn off AMD Cool 'n' Quiet, I think you have that in BIOS.

Is your 2GB RAM 2x1GB? We've seen success with Leaving one card in, you can put the other back after the install completes.

muten · 31 Oct 2009

Hi Guys, thanks for your replies.
I'm doing a clean installation.
I've unplugged everything but the HD (SATA) and the USB ports (as I'm using a bootable usb version of Win7).
I downloaded the ISO from msdn subscriptions. I had the same problem with the release candidate and I reinstalled Windows XP after days trying to install W7.

I've tried with the USB, also with a bootable DVD.. and no success.

Current Operating System, pre-install
I had Windows XP, but now it is deleted

Current Hardware
• How many internal hard drives (HD) are connected to your system?
1 HD SATA Seagate 80GB

• How many DVD drives are connected to your system?
Right now: zero.

• Are they connected by USB or eSATA?
USB Pen drive 4Gb Trascend (with a bootable version of Win7, done following the thread of this forum)

• Check Disk Management for any HDs listed with a yellow triangle and explanation point?
No
• Is this a New Clean HD?
No
• Have you pre-formatted the HD?
I've formatted it when asked in the installation proccess
Windows 7 installation details
• Which build number and version of Windows 7 are you installing?
Last release from MSDN subscriptions. Windows 7 Ultimate.
• Are you installing a 32 bit (x86) or 64 bit (x64) OS?
x86
• Where did you get the ISO file from?
MSDN
Installation Media
• Using a USB memory key?
Yes
• From another partition or hard disk?
No
• From a DVD?
I've tried it as well without success.

The procedure and speed of burning the ISO to DVD has been the most frequent cause of installation failure
• How did you burn the DVD? Briefly describe the steps you used.
As normal, max speed and so on. I extracted the ISO from the DVD to create the bootable USB. Could it be the reason of the hangings?
• Which ISO burning software did you use?
Nero
• At what burning speed and with Verify checked?
I believe I verified it.
• A slow burn speed, lowest setting (example x4 speed), will ensure an error free burn.

Other
• Any Over Clocking of the RAM, CPU or GPU?
BIOS default values. I've also tried with only one RAM module plugged.

Thanks a lot mates.

torrentg · 31 Oct 2009

You should make bootable usb key straight from the .iso on HDD. Meaning, use install data that was never burned and copied previously. Mount with PowerIso to do this. All assumes you've downloaded your copy of .iso to get it.

Dave76 · 31 Oct 2009

torrentg, OP burned the ISO to USB as per the tutorial on Seven Forums.
This from the last post.
Just re-read that, torrentg is right, burn the USB from the fresh downloaded ISO.

Good catch torrentg.

muten,
Thanks for answering the questions.
They will help all involved.

Can we get some more information on your System?
SIW - System Information for Windows will give you all the necessary information.

Use your USB memory stick and disable the AMD Cool 'n' Quiet.
One RAM card as before, change the card to the other one.
Only one hard drive connected.

What graphics card do you have?
Can you use a VGA cable?

Do you have on board graphics?
Might need to remove the graphics card, if possible.

Have you checked for a new BIOS version?

If these don't work you will need to run diags on memory and HD.

muten · 31 Oct 2009

Torrentg, I have the downloaded ISO at my workplace. I'll try to do that next Monday.
Dave76, the SIW utility is for Windows.. but I don't have windows installed now. Is there any way to execute it?
I don't have any graphic card, everything is in the motherboard (sound card, lan, etc).
I've updated the last version I've found for my BIOS: Asus m2v-mx.
I ran the memory test and no luck.

The computer is connected to my 26" Hitachi TV through a VGA cable. I don't have any other monitor. The tv has RGB input.

I'm going to try disabling Cool n' Quiet

Cheers mates.

torrentg · 31 Oct 2009

muten said:

The computer is connected to my 26" Hitachi TV through a VGA cable.

Should not pose a problem. In my thoughts, it potentially could though so best to use a standard 4:3 or 16:9/10 monitor, no matter if you need to borrow one from friend/relative or whatnot.

Dave76 · 31 Oct 2009

muten said:

Torrentg, I have the downloaded ISO at my workplace. I'll try to do that next Monday.
Dave76, the SIW utility is for Windows.. but I don't have windows installed now. Is there any way to execute it?
I don't have any graphic card, everything is in the motherboard (sound card, lan, etc).
I've updated the last version I've found for my BIOS: Asus m2v-mx.
I ran the memory test and no luck.

The computer is connected to my 26" Hitachi TV through a VGA cable. I don't have any other monitor. The tv has RGB input.

I'm going to try disabling Cool n' Quiet

Cheers mates.

That all sounds good,

Don't think you can run SIW easily without an OS.

Does your MOBO have the HyperTransport function?
Disable this as well, if you have it.
This is from another post,

there are two options in the BIOS Setup called K8 <-> KN HT Speed and K8 <-> KN HT Width both as Auto . I've heard that maybe a problem related to HyperTransport . So I've put K8 <-> KN HT Speed to 1x and K8 <-> KN HT Width to 8 8.

You said you ran the mem test? You mean it past?

Burning the DVD at max speed will almost certainly be the cause of the problems, if you used the data from the DVD to put on the USB, the USB is likely to be corrupt as well. Try with the above recommendations and test it, but I would try to get the original ISO to rule out that possibility.

Let us know your progress.

EDIT: Have to agree with torrentg again, there has been a lot of issues with Asus mobo and non-VGA monitor cables, the RGB connection needs to be ruled out.