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Windows 7: Error Message after I tried a factory reset

13 Aug 2014   #1
Ineedhlp

windows 7
 
 
Error Message after I tried a factory reset

Hello, first off im new here so nice to meet everyone. I did a factory reset on my gateway all in one computer (Model is ZX6970) a while back and everything was going good and I got a message that seems pretty common from my research. it says "Windows could not complete the installation. To install windows on this computer, restart the installation. It gives the option to click OK but for some reason im getting no mouse or keyboard operation. I have no cursor from the mouse and I cant press CTRL ALT DEL or anything like that on the keyboard its just stuck on this screen. any help or solution would be greatly appreciated. Thanks.


My System SpecsSystem Spec
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13 Aug 2014   #2
Ineedhlp

windows 7
 
 

Also,I have a system recovery disk I made, when I try to boot from CD/DVD I get the system recovery options but I still have the same issue where I cant click anything with the mouse or have no keyboard functions.
My System SpecsSystem Spec
13 Aug 2014   #3
Ztruker

Windows 10 Pro X64
 
 

You can download a legal copy of Windows 7 then do a Clean Install which is better than a factory restore.

The note tells you how to where to download Windows 7.

Error Message after I tried a factory reset-cleaiinstallw7withdownloadiso.jpg

See these tutorials.
Clean Install Windows 7
Clean Install with a Upgrade Windows 7 Version


My System SpecsSystem Spec
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14 Aug 2014   #4
Ineedhlp

windows 7
 
 

Ok, how can I do that though? I can't get into the computer to download anything. I guess I can try on someone else's computer. But what about how I'm getting no response from mouse and keyboard?
My System SpecsSystem Spec
14 Aug 2014   #5
Ztruker

Windows 10 Pro X64
 
 

WHat kind of mouse/keyboard?
PS2, USB or Wireless?
My System SpecsSystem Spec
14 Aug 2014   #6
Ineedhlp

windows 7
 
 

It's a wireless with a little USB receiver
My System SpecsSystem Spec
14 Aug 2014   #7
gregrocker

 

Try a wired keyboard.


Everything needed is here to do a Clean Reinstall - Factory OEM Windows 7 .
My System SpecsSystem Spec
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 Error Message after I tried a factory reset




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