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Windows 7: windows 7 sp1 will not install

09 Sep 2014   #11
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

There's only one minor error from the SFC scan - but it could be enough to prevent SP1 from installing.

Please post the C:\Windows\windowsupdate.log file, and the C:\Windows\Logs\CBS\CheckSUR.log file.

The install problem appears to be this...
Code:
2014-09-08 07:40:35, Info                  CBS    SPI: Reviewing Package_for_KB976932~31bf3856ad364e35~x86~~6.1.1.17514.  State: -19 Error: 0x8004401e
I suspect that CheckSUR may show something related.


My System SpecsSystem Spec
.
09 Sep 2014   #12
wildbill1232

windows 7 home premium OEM
 
 

Quote   Quote: Originally Posted by NoelDP View Post
There's only one minor error from the SFC scan - but it could be enough to prevent SP1 from installing.

Please post the C:\Windows\windowsupdate.log file, and the C:\Windows\Logs\CBS\CheckSUR.log file.

The install problem appears to be this...
Code:
2014-09-08 07:40:35, Info                  CBS    SPI: Reviewing Package_for_KB976932~31bf3856ad364e35~x86~~6.1.1.17514.  State: -19 Error: 0x8004401e
I suspect that CheckSUR may show something related.
here are the files you requested i had to run it again as the log files got erased


Attached Files
File Type: log WindowsUpdate.log (1.85 MB, 1 views)
File Type: log CheckSUR.log (394 Bytes, 1 views)
My System SpecsSystem Spec
09 Sep 2014   #13
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

It's clear anyhow
Windowsupdate.log is interesting though - and may give us a pointer or two.

Please open an Elevated Command Prompt and run the following commands.

ICACLS C:\Windows\System32\wbem
ICACLS C:\Windows\System32\wbem\ServiceModel.mof
DIR C:\Windows\System32\wbem\*.mof

post the results.


Here are some instructions to make life easier
1) To open an Elevated Command Prompt Window (the ECP window), click on Start, All Programs, Accessories – then right-click on Command Prompt, and select Run as Administrator. Accept the UAC prompt.
2) To run the commands easier, highlight the block of commands, and right-click on the highlight – select Copy. In the CP Window, click on the black/white icon at top left – select Paste. The commands will run but may not complete the last command, so hit the Enter Key once.
3) To copy the results... click on the Black/White icon in the top left, and select Edit... 'Select All', and hit the Enter key - then use Ctrl+V or r-click+Paste to paste it into your response.
My System SpecsSystem Spec
.

09 Sep 2014   #14
wildbill1232

windows 7 home premium OEM
 
 

Quote   Quote: Originally Posted by gregrocker View Post
What about the other Troubleshooting steps in the blue link?
yes i have done all of the troubleshooting steps
My System SpecsSystem Spec
09 Sep 2014   #15
wildbill1232

windows 7 home premium OEM
 
 

Quote   Quote: Originally Posted by NoelDP View Post
It's clear anyhow
Windowsupdate.log is interesting though - and may give us a pointer or two.

Please open an Elevated Command Prompt and run the following commands.

ICACLS C:\Windows\System32\wbem
ICACLS C:\Windows\System32\wbem\ServiceModel.mof
DIR C:\Windows\System32\wbem\*.mof

post the results.


Here are some instructions to make life easier
1) To open an Elevated Command Prompt Window (the ECP window), click on Start, All Programs, Accessories – then right-click on Command Prompt, and select Run as Administrator. Accept the UAC prompt.
2) To run the commands easier, highlight the block of commands, and right-click on the highlight – select Copy. In the CP Window, click on the black/white icon at top left – select Paste. The commands will run but may not complete the last command, so hit the Enter Key once.
3) To copy the results... click on the Black/White icon in the top left, and select Edit... 'Select All', and hit the Enter key - then use Ctrl+V or r-click+Paste to paste it into your response.
Code:
 
Microsoft Windows [Version 6.1.7600]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.
 
C:\Windows\system32>DIR C:\Windows\System32\wbem\*.mof
Volume in drive C is OS
Volume Serial Number is 98C8-32F9
 
Directory of C:\Windows\System32\wbem
 
06/10/2009 03:14 PM 1,261 aaclient.mof
06/10/2009 03:32 PM 1,288 AuditRsop.mof
06/10/2009 03:27 PM 1,092 authfwcfg.mof
06/10/2009 03:15 PM 3,007 auxiliarydisplayapi.mof
07/13/2009 02:49 PM 2,544 auxiliarydisplaycpl.mof
06/10/2009 03:15 PM 3,049 auxiliarydisplaydriverlib.mof
06/10/2009 03:16 PM 3,039 auxiliarydisplayservices.mof
06/10/2009 03:16 PM 12,120 bcd.mof
06/10/2009 03:46 PM 2,626 BthMtpEnum.mof
07/13/2009 02:26 PM 242,840 cimdmtf.mof
07/13/2009 02:34 PM 2,686,388 cimwin32.mof
07/13/2009 02:34 PM 32,626 cli.mof
07/13/2009 02:34 PM 2,815,350 cliegaliases.mof
06/10/2009 03:46 PM 693 DevicePairingHandler.mof
06/10/2009 03:43 PM 1,239 dimsjob.mof
06/10/2009 03:43 PM 1,284 dimsroam.mof
06/10/2009 03:20 PM 6,072 dot3.mof
06/10/2009 03:46 PM 3,685 drvinst.mof
06/10/2009 03:20 PM 1,197 DShowRdpFilter.mof
07/13/2009 02:34 PM 18,452 dsprov.mof
06/10/2009 03:42 PM 1,300 eaimeapi.mof
06/10/2009 03:34 PM 719 fdPHost.mof
06/10/2009 03:34 PM 736 fdrespub.mof
06/10/2009 03:46 PM 656 fdSSDP.mof
06/10/2009 03:34 PM 716 fdWNet.mof
06/10/2009 03:46 PM 656 fdWSD.mof
07/13/2009 02:26 PM 17,040 filetrace.mof
06/10/2009 03:29 PM 1,913 firewallapi.mof
06/10/2009 03:34 PM 702 FunDisc.mof
06/10/2009 03:29 PM 1,081 fwcfg.mof
07/13/2009 02:49 PM 482,504 hbaapi.mof
06/10/2009 03:21 PM 8,404 hnetcfg.mof
06/10/2009 03:22 PM 32,098 IMAPIv2-Base.mof
06/10/2009 03:22 PM 2,073 IMAPIv2-FileSystemSupport.mof
06/10/2009 03:22 PM 759 IMAPIv2-LegacyShim.mof
07/13/2009 02:34 PM 21,804 interop.mof
06/10/2009 03:46 PM 672 IPBusEnum.mof
06/10/2009 03:28 PM 1,278 ipsecsvc.mof
06/10/2009 03:24 PM 3,615 irda.mof
06/10/2009 03:24 PM 2,414 irmon.mof
07/13/2009 02:49 PM 19,872 iscsidsc.mof
07/13/2009 02:49 PM 111,923 iscsihba.mof
07/13/2009 02:49 PM 46,042 iscsiprf.mof
07/13/2009 02:49 PM 4,503 iscsirem.mof
06/10/2009 03:40 PM 8,758 kerberos.mof
07/13/2009 03:45 PM 14,840 krnlprov.mof
06/10/2009 03:24 PM 1,570 l2gpstore.mof
06/10/2009 03:41 PM 2,334 L2SecHC.mof
06/10/2009 03:21 PM 1,242 lltdio.mof
06/10/2009 03:21 PM 1,688 lltdsvc.mof
06/10/2009 03:33 PM 13,780 lsasrv.mof
06/10/2009 03:19 PM 3,018 mblctr.mof
06/10/2009 03:39 PM 677 Microsoft-Windows-Remote-FileSystem.mof
06/10/2009 03:13 PM 698 mmc.mof
06/10/2009 03:26 PM 1,708 mountmgr.mof
06/10/2009 03:28 PM 1,088 mpsdrv.mof
06/10/2009 03:29 PM 1,900 mpssvc.mof
07/13/2009 02:45 PM 1,518 msfeeds.mof
07/13/2009 02:45 PM 1,574 msfeedsbs.mof
07/13/2009 02:34 PM 172,606 msi.mof
06/10/2009 03:23 PM 4,599 msiscsi.mof
06/10/2009 03:19 PM 1,199 mstsc.mof
06/10/2009 03:17 PM 2,054 mstscax.mof
06/10/2009 03:40 PM 7,721 msv1_0.mof
06/10/2009 03:46 PM 1,710 mswmdm.mof
06/10/2009 03:36 PM 640 NAPCLIENTPROV.MOF
06/10/2009 03:36 PM 3,992 NAPCLIENTSCHEMA.MOF
06/10/2009 03:29 PM 1,259 nci.mof
07/13/2009 05:30 PM 2,964 ncprov.mof
06/10/2009 03:18 PM 1,131 ncsi.mof
06/10/2009 03:15 PM 4,548 ndistrace.mof
06/10/2009 03:32 PM 1,117 netprofm.mof
06/10/2009 03:21 PM 683 networkitemfactory.mof
06/10/2009 03:21 PM 631 networkmap.mof
06/10/2009 03:46 PM 3,681 newdev.mof
06/10/2009 03:33 PM 3,914 nlasvc.mof
06/10/2009 03:29 PM 2,873 nlsvc.mof
06/10/2009 03:28 PM 1,266 nshipsec.mof
07/13/2009 02:34 PM 30,378 ntevt.mof
06/10/2009 03:21 PM 308 ntfs.mof
06/10/2009 03:34 PM 4,815 onex.mof
06/10/2009 03:34 PM 1,836 p2p-collab.mof
06/10/2009 03:34 PM 2,380 p2p-mesh.mof
06/10/2009 03:34 PM 2,297 p2p-pnrp.mof
06/10/2009 03:26 PM 1,945 partmgr.mof
06/10/2009 03:46 PM 1,060 pnpsetup.mof
06/10/2009 03:46 PM 665 PNPXAssoc.mof
06/10/2009 03:28 PM 1,275 polstore.mof
06/10/2009 03:46 PM 5,105 portabledeviceapi.mof
06/10/2009 03:46 PM 3,202 portabledeviceclassextension.mof
06/10/2009 03:46 PM 1,777 portabledeviceconnectapi.mof
06/10/2009 03:46 PM 3,490 portabledevicetypes.mof
06/10/2009 03:47 PM 1,760 portabledevicewiacompat.mof
06/10/2009 03:46 PM 3,092 portabledevicewmdrm.mof
07/13/2009 02:26 PM 12,626 powermeterprovider.mof
07/13/2009 02:26 PM 19,598 powerpolicyprovider.mof
06/10/2009 03:40 PM 1,994 ppcRsopCompSchema.mof
06/10/2009 03:40 PM 1,990 ppcRsopUserSchema.mof
06/10/2009 03:40 PM 2,601 PrintFilterPipelineSvc.mof
07/13/2009 02:26 PM 12,746 profileassociationprovider.mof
06/10/2009 03:34 PM 2,302 qmgr.mof
07/13/2009 02:29 PM 3,032 RacWmiProv.mof
06/10/2009 03:25 PM 1,312 rdpcore.mof
06/10/2009 03:25 PM 1,157 rdpencom.mof
07/13/2009 03:45 PM 111,698 regevent.mof
07/13/2009 03:53 PM 100,776 rsop.mof
06/10/2009 03:21 PM 2,221 rspndr.mof
06/10/2009 03:18 PM 62,541 samsrv.mof
06/10/2009 03:42 PM 4,357 scersop.mof
06/10/2009 03:40 PM 1,075 schannel.mof
06/10/2009 03:37 PM 2,684 SchedSvc.mof
06/10/2009 03:26 PM 19,777 scm.mof
06/10/2009 03:40 PM 5,744 scrcons.mof
06/10/2009 03:18 PM 3,767 sdbus.mof
07/13/2009 02:34 PM 64,290 secrcw32.mof
06/10/2009 03:16 PM 2,475 SensorsClassExtension.mof
07/13/2009 02:49 PM 2,544 sensorscpl.mof
06/10/2009 03:14 PM 12,702 ServiceModel35.mof
06/10/2009 03:26 PM 2,866 services.mof
06/10/2009 03:46 PM 3,689 setupapi.mof
06/10/2009 03:40 PM 4,280 smtpcons.mof
07/13/2009 02:37 PM 51,998 sppwmi.mof
06/10/2009 03:47 PM 3,881 sr.mof
06/10/2009 03:40 PM 2,583 ssdpsrv.mof
06/10/2009 03:39 PM 2,604 sstpsvc.mof
06/10/2009 03:26 PM 17,937 stortrace.mof
06/10/2009 03:40 PM 668 subscrpt.mof
07/13/2009 02:34 PM 126,920 system.mof
06/10/2009 03:15 PM 3,066 tcpip.mof
06/10/2009 03:20 PM 1,236 tsmf.mof
06/10/2009 03:40 PM 964 tspkg.mof
06/10/2009 03:46 PM 646 umb.mof
06/10/2009 03:48 PM 2,459 umbus.mof
06/10/2009 03:48 PM 2,462 umpass.mof
06/10/2009 03:46 PM 3,692 umpnpmgr.mof
07/13/2009 02:36 PM 10,708 UserProfileWmiProvider.mof
07/13/2009 02:30 PM 61,056 vds.mof
07/13/2009 02:30 PM 60,468 vss.mof
06/10/2009 03:40 PM 18,580 WBEMCons.mof
06/10/2009 03:21 PM 3,801 wcncsvc.mof
06/02/2012 08:34 AM 4,495 Wdf01000.mof
06/10/2009 03:27 PM 112 Wdf01000Uninstall.mof
06/10/2009 03:40 PM 1,103 wdigest.mof
06/10/2009 03:29 PM 1,083 WFAPIGP.mof
06/10/2009 03:32 PM 822 WFP.MOF
07/13/2009 03:08 PM 2,136 wfs.mof
07/13/2009 02:41 PM 3,146 WgxInstalledGame.mof
07/13/2009 03:28 PM 4,120 whqlprov.mof
06/10/2009 03:43 PM 15,875 win32_encryptablevolume.mof
06/10/2009 03:43 PM 363 Win32_EncryptableVolumeUninstall.mof
07/13/2009 02:34 PM 97,278 win32_printer.mof
06/10/2009 03:43 PM 17,696 Win32_Tpm.mof
07/13/2009 02:37 PM 1,756 wininit.mof
06/10/2009 03:28 PM 1,270 winipsec.mof
07/13/2009 02:37 PM 3,192 winlogon.mof
06/10/2009 03:48 PM 1,545 Winsat.mof
06/10/2009 03:48 PM 487 WinsatUninstall.mof
06/10/2009 03:41 PM 12,880 wlan.mof
06/10/2009 03:41 PM 1,311 WLanHC.mof
07/13/2009 03:45 PM 12,084 wmi.mof
07/13/2009 03:45 PM 41,992 wmipcima.mof
07/13/2009 03:45 PM 14,798 wmipdfs.mof
07/13/2009 03:45 PM 13,518 wmipdskq.mof
06/10/2009 03:31 PM 980 WmiPerfClass.mof
06/10/2009 03:31 PM 804 WmiPerfInst.mof
07/13/2009 03:45 PM 20,346 wmipicmp.mof
07/13/2009 03:45 PM 24,178 wmipiprt.mof
07/13/2009 03:45 PM 61,448 wmipjobj.mof
07/13/2009 03:45 PM 14,048 wmipsess.mof
07/13/2009 05:30 PM 6,596 wmitimep.mof
06/10/2009 03:40 PM 1,682 WMI_Tracing.mof
06/10/2009 03:34 PM 4,887 wmp.mof
06/10/2009 03:46 PM 4,789 wmpnetwk.mof
06/10/2009 03:27 PM 1,368 wpc.mof
07/13/2009 02:40 PM 21,677 wpcsprov.mof
06/10/2009 03:27 PM 470 wpcuninst.mof
06/10/2009 03:46 PM 2,759 wpdbusenum.mof
06/10/2009 03:46 PM 2,821 wpdcomp.mof
06/10/2009 03:46 PM 2,737 wpdfs.mof
06/10/2009 03:46 PM 3,011 wpdmtp.mof
06/10/2009 03:47 PM 3,319 wpdshext.mof
06/10/2009 03:47 PM 3,063 WPDShServiceObj.mof
06/10/2009 03:46 PM 2,987 wpdsp.mof
06/10/2009 03:47 PM 3,740 wpdwcn.mof
06/10/2009 03:46 PM 3,009 wpd_ci.mof
07/13/2009 02:34 PM 5,360 wscenter.mof
06/10/2009 03:39 PM 1,072 wscmisetup.mof
06/10/2009 03:48 PM 2,348 WSDApi.mof
06/10/2009 03:40 PM 4,430 WsmAuto.mof
07/13/2009 05:50 PM 36,722 WUDFx.mof
06/10/2009 03:48 PM 524 WUDFxUninstall.mof
06/10/2009 03:22 PM 723 wzcdlg.mof
06/10/2009 03:42 PM 1,253 xwizards.mof
193 File(s) 8,282,484 bytes
0 Dir(s) 257,964,261,376 bytes free
 
C:\Windows\system32>


Attached Thumbnails
windows 7 sp1 will not install-sevicemodel.png   windows 7 sp1 will not install-wbem.png  
My System SpecsSystem Spec
09 Sep 2014   #16
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

We may have found the cause
I'll upload a fix protocol later - I need a pint first!
My System SpecsSystem Spec
09 Sep 2014   #17
wildbill1232

windows 7 home premium OEM
 
 

Ok thx
My System SpecsSystem Spec
09 Sep 2014   #18
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

I've uploaded a file - wb2aa.zip - to my OneDrive at Noel's OneDrive
Please download and save it to the desktop.
right-click on the saved file, and select ' Extract all…'
Extract to the default location - which will create a new folder wb2aa on the desktop

Please open an Elevated Command Prompt, and run the following commands.


COPY %userprofile%\desktop\wb2aa\ServiceModel.mof C:\Windows\System32\wbem
ICACLS C:\Windows\System32\wbem\ServiceModel.mof /grant NT_Service\TrustedInstaller:(F)
DIR C:\Windows\winsxs\ServiceModel.mof /S
DIR C:\Windows\System32\wbem\S*.*

post the results, then reboot and try the SP1 install again - then post the results of that.
My System SpecsSystem Spec
09 Sep 2014   #19
wildbill1232

windows 7 home premium OEM
 
 

Code:
 
Microsoft Windows [Version 6.1.7600]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.
 
C:\Windows\system32>COPY %userprofile%\desktop\wb2aa\ServiceModel.mof C:\Windows
\System32\wbem
1 file(s) copied.
 
C:\Windows\system32>ICACLS C:\Windows\System32\wbem\ServiceModel.mof /grant NT_S
ervice\TrustedInstaller:(F)
NT_Service\TrustedInstaller: No mapping between account names and security IDs w
as done.
Successfully processed 0 files; Failed processing 1 files
 
C:\Windows\system32>DIR C:\Windows\winsxs\ServiceModel.mof /S
Volume in drive C is OS
Volume Serial Number is 98C8-32F9
 
Directory of C:\Windows\winsxs\x86_wcf-m_sm_mof_31bf3856ad364e35_6.1.7600.16385
_none_c4482333e1789f20
 
06/10/2009 03:14 PM 83,607 ServiceModel.mof
1 File(s) 83,607 bytes
 
Directory of C:\Windows\winsxs\x86_wcf-m_sm_mof_31bf3856ad364e35_6.1.7601.17514
_none_c67936fbde6722ba
 
11/04/2010 07:52 PM 85,113 ServiceModel.mof
1 File(s) 85,113 bytes
 
Total Files Listed:
2 File(s) 168,720 bytes
0 Dir(s) 257,809,981,440 bytes free
 
C:\Windows\system32>DIR C:\Windows\System32\wbem\S*.*
Volume in drive C is OS
Volume Serial Number is 98C8-32F9
 
Directory of C:\Windows\System32\wbem
 
06/10/2009 03:18 PM 62,541 samsrv.mof
06/10/2009 03:42 PM 4,357 scersop.mof
06/10/2009 03:40 PM 1,075 schannel.mof
06/10/2009 03:37 PM 2,684 SchedSvc.mof
06/10/2009 03:26 PM 19,777 scm.mof
07/13/2009 07:14 PM 42,496 scrcons.exe
06/10/2009 03:40 PM 5,744 scrcons.mof
06/10/2009 03:18 PM 3,767 sdbus.mof
07/13/2009 02:34 PM 64,290 secrcw32.mof
06/10/2009 03:16 PM 2,475 SensorsClassExtension.mof
07/13/2009 02:49 PM 2,544 sensorscpl.mof
07/13/2009 07:16 PM 121,856 ServDeps.dll
06/10/2009 03:14 PM 83,607 ServiceModel.mof
06/10/2009 03:14 PM 12,702 ServiceModel35.mof
06/10/2009 03:14 PM 684 ServiceModel35.mof.uninstall
06/10/2009 03:26 PM 2,866 services.mof
06/10/2009 03:46 PM 3,689 setupapi.mof
07/13/2009 07:16 PM 38,400 SMTPCons.dll
06/10/2009 03:40 PM 4,280 smtpcons.mof
07/13/2009 02:37 PM 51,998 sppwmi.mof
06/10/2009 03:47 PM 3,881 sr.mof
06/10/2009 03:40 PM 2,583 ssdpsrv.mof
06/10/2009 03:39 PM 2,604 sstpsvc.mof
07/13/2009 07:16 PM 98,304 stdprov.dll
06/10/2009 03:26 PM 17,937 stortrace.mof
06/10/2009 03:40 PM 668 subscrpt.mof
07/13/2009 02:34 PM 126,920 system.mof
27 File(s) 784,729 bytes
0 Dir(s) 257,809,981,440 bytes free
 
C:\Windows\system32>
My System SpecsSystem Spec
09 Sep 2014   #20
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

So far so good - the error is my fault, I think.
My System SpecsSystem Spec
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 windows 7 sp1 will not install




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