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Windows 7: ASUS x54c Problems shutting down (BIOS update? Or change to 32bit OS?)

06 Sep 2014   #1
deepwaters

Windows 8.1 64 bit
 
 
ASUS x54c Problems shutting down (BIOS update? Or change to 32bit OS?)

I downloaded 64 bit Windows 8 around 1 year ago and since then my ASUS x54c is having problems.


1. One of the USB ports often malfunctions
2. Certain keys sometimes do not work.
3. The notebook wont shut down whilst connected to the mains, but is fine otherwise.
4. The battery doesn't charge and the power can now only last for 30 seconds when disconnected from the mains.

It seems I need to buy a new battery, but I am stalling until I have fixed the problem with the shutdown. I have formatted the notebook twice and since tried Windows 8.1 64 bit, so it is not faulty software (but may well be a 32/64 bit matter).

ADVICE GIVEN TO DATE:

1. I am told from a link on the ASUS Support website that I should update my BIOS to 207. There are now newer versions available (210) so I'm not sure whether their info is out of date, or if 207 is still the preferred choice for this issue.

2. I have been told my a techie working at the school where I teach that I should not update the BIOS as it is dangerous and could seriously damage my Laptop. instead, he says the problem is that I am running a 64 bit OS when my system is made for 32 bit. He suggests that I go back to Windows 7 32 bit.

Can you take a look at my specs and take a vote on which option is best to take?

Many thanks






Attached Thumbnails
ASUS x54c Problems shutting down (BIOS update? Or change to 32bit OS?)-comp-test.jpg  
My System SpecsSystem Spec
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07 Sep 2014   #2
deepwaters

Windows 8.1 64 bit
 
 

It is true that I am running BIOS version 204 and not 207.

See message here from my quick search.


Attached Thumbnails
ASUS x54c Problems shutting down (BIOS update? Or change to 32bit OS?)-comp-test-2.jpg  
My System SpecsSystem Spec
07 Sep 2014   #3
Golden
Microsoft MVP

Windows 7 Ult. x64
 
 

Yes, you need to update to version 207 of the BIOS....I had the same issue on my X54C and solved it by upgrading the BIOS to 207.

See :
Notebook reboots when choosing Start > Shutdown

At the moment you look to be running 204.
My System SpecsSystem Spec
.

07 Sep 2014   #4
deepwaters

Windows 8.1 64 bit
 
 

Thanks.

I've downloaded the 207 BIOS update file.

The extension is ".210" and is not recognised my any programs currently installed. How can I run it?

My System SpecsSystem Spec
07 Sep 2014   #5
Golden
Microsoft MVP

Windows 7 Ult. x64
 
 

You need to install it by tunning EzyFlash from within the BIOS.
My System SpecsSystem Spec
07 Sep 2014   #6
deepwaters

Windows 8.1 64 bit
 
 

Cheers. Sounds daunting!.

How long does the update take? Is it straight forward for someone who doesn't really do IT? Self explanatory once in BIOS?
My System SpecsSystem Spec
07 Sep 2014   #7
Golden
Microsoft MVP

Windows 7 Ult. x64
 
 

It doesn't take long at all, and its reasonably straightforward.

1. Copy the new 207 BIOS update to a small USB thumb drive.
2. Boot to the BIOS.
3. In the Advanced Option, check for the menu labelled EzyFlash.
4. Run it and browse to the USB drive (plug it into a USB2.0 port).
5. Select the BIOS update to install - do NOT interrupt the process.

If in doubt, it's best to let someone more familiar with systems run this for you.
My System SpecsSystem Spec
07 Sep 2014   #8
gregrocker

 

My System SpecsSystem Spec
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 ASUS x54c Problems shutting down (BIOS update? Or change to 32bit OS?)




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