(Re-) Activate, or Flatten and Re-install?

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  1. Posts : 20
    Windows 7 Home Premium 64bit
       #1

    (Re-) Activate, or Flatten and Re-install?


    I have exhausted YouTube, and tried dozens of Google solutions (including several from this forum) to rid my system of the Windows Activation "This copy of Windows is not genuine" error. I am an experienced Unix/Linux administrator, but this one has me baffled. But then of course, this IS a Microsoft product, <Golum> AND WE HATES THEM </Golum>. I have spent many dozens of hours researching various solutions to this.

    And this is just another reason to hate.

    I built this thing myself last year. The motherboard has built-in hardware mirroring. I purchased 2 OC SSD disks, and mirrored these for Drive C, and then 2 1TB Samsung disks, and mirrored these. This is Drive E. Drive D: is the backup partition.

    A few months after the install, one of the SSD disks failed. Since it was mirrored, this was No Big Deal, and I sent it back to OC to re-init. Of course, they sent it back and now it won't even be recognized as a disk, so I have not re-installed it.

    So, the first question--does un-mirroring somehow inactivate a perfectly legitimate Win 7 installation?

    Some months later, the motherboard itself also croaked. I replaced it. I suspect that one or the other of these events caused Win 7 to inactivate itself. My research indicates that changing out the motherboard may be the cause of this problem. It makes no sense to me, but then many things Microsoft does makes no sense to me. If I could completely eliminate Microsoft products from my life, my stress levels would drop measurably. But they are the 800lb Gorilla in the living room. They can't be ignored.

    Now when I look at start-->computer-->properties, it shows an OEM product key that does not match the key that I installed.

    I have the proper key in a handy-dandy text file, so I don't have typing mistakes.

    If I try to activate it online, I get an "error code 0x80070005 Access is denied" error.

    I then tried to activate it by calling the Windows activation phone number. The wizard gives me a drop down box to identify my country. When I enter United States, I immediately get the "error code 0x80070005 Access is denied" which is becoming very rapidly boring.

    When I clear the error, a dialog box is displayed, showing the attached .png file.

    As you can see, it does not provide a Windows ID number. I called the phone number, and the We Hate Our Customers system asked me to enter this number.

    Eventually, it let me speak to an actual person, who also asked for this number. When I told him this was blank, he told me to shut down the machine, wait for 10 minutes, then re-try the phone activation with this Windows ID number.

    Of course it is blank again, and again and again.

    I called, and was told that this did not happen. Eventually, I was routed to some else at Microsoft, who helpfully suggested that the cause of this problem is some virus or malware. My malware and virus definitions are up to date. They could not tell me WHICH virus this might be.

    They then offered to charge me $140 to fix an $80 piece of software. Since this is a public forum and children of tender years may be reading this, I will not write here my counter-suggestion, but suffice it to say that it was absurdly anatomically impossible.

    Question number two then, is there any way to fix this?

    Or do I have to back up my system to my always-reliable Linux box, and re-format the SSD and re-install the OS from the get-go? This does appear to be how Microsoft solves most of its problems.

    I have more than a dozen applications installed. Though I have all the installation media, it would take me a very long time to re-install them and recover all the data files from the Linux system (running Samba).

    When I purchased this Windows 7 disk (from Newegg) I purchased 2 others just like it. One alternative would be to use one of the other product keys, but I have little hope that this will work, and will probably invalidate that product key also.

    Does anyone have authoritative knowledge of how Windows 7 Activation actually works? I've tried sluimgr and slmgr programs. I tried stopping the Software Protection service--it wasn't running anyway. Starting it is useless also.

    The solution I am looking for would activate the Windows system without actually getting permission from, or contacting Microsoft in any way, since the problem is apparently on their end.
    Attached Thumbnails Attached Thumbnails (Re-) Activate, or Flatten and Re-install?-windows-activation-wizard.jpg  
      My Computer


  2. Posts : 19,383
    Windows 10 Pro x64 ; Xubuntu x64
       #2

    Please perform the following:

    1. Download and save this tool to your desktop:
    http://go.microsoft.com/fwlink/?linkid=52012

    2. Run the tool, and then click Copy - ignore any errors if they appear

    3. Use CTRL+V to paste the unedited results of the tool here in your next reply
      My Computer


  3. Posts : 20
    Windows 7 Home Premium 64bit
    Thread Starter
       #3

    Thanks for the quick reply


    Code:
    Here is the output you requested:
    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    
    Validation Code: 50
    Cached Online Validation Code: 0x0
    Windows Product Key: N/A, hr=0x80070005
    Windows Product Key Hash: N/A, hr=0x80070005
    Windows Product ID: 00359-OEM-8703917-84448
    Windows Product ID Type: 3
    Windows License Type: OEM System Builder
    Windows OS version: 6.1.7601.2.00010300.1.0.003
    ID: {C4579C6A-19F5-477E-BB43-4936E525E7D6}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_gdr.140303-2144
    TTS Error: 
    Validation Diagnostic: 
    Resolution Status: N/A
    
    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    
    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002
    
    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002
    
    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
    
    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed
    
    File Scan Data-->
    
    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{C4579C6A-19F5-477E-BB43-4936E525E7D6}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-BBBBB</PKey><PID>00359-OEM-8703917-84448</PID><PIDType>3</PIDType><SID>S-1-5-21-364757089-888712819-4013641008</SID><SYSTEM><Manufacturer>Gigabyte Technology Co., Ltd.</Manufacturer><Model>GA-990FXA-UD3</Model></SYSTEM><BIOS><Manufacturer>Award Software International, Inc.</Manufacturer><Version>F9</Version><SMBIOSVersion major="2" minor="4"/><Date>20121022000000.000000+000</Date></BIOS><HWID>5BFF3607018400F2</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  
    
    Spsys.log Content: 0x80070002
    
    Licensing Data-->
    C:\Windows\system32\slmgr.vbs(1333, 5) Microsoft VBScript runtime error: Permission denied
    
    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0x00000000
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 7:27:2014 04:25
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:
    
    
    HWID Data-->
    HWID Hash Current: MgAAAAIAAAABAAEAAwACAAAAAQABAAEAHKKYaaRWwNiK01AE7hZqreCPYj1Q1DbvbnU=
    
    OEM Activation 1.0 Data-->
    N/A
    
    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information: 
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            GBT           GBTUACPI
      FACP            GBT           GBTUACPI
      HPET            GBT           GBTUACPI
      MCFG            GBT           GBTUACPI
      MSDM            GBT           GBTUACPI
      EUDS            GBT           
      MATS            GBT           
      TAMG            GBT           GBT   B0
      MATS            GBT           
      IVRS            AMD          RD890S


    The first few characters of the correct (purchased) key is: FDC9B-PF3JR
    Last edited by Geekasaurus; 21 Sep 2014 at 05:41. Reason: Added the last line
      My Computer


  4. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #4

    You have some permissions problems which are blocking access to the registry to read/write the Key properly.

    Please open Regedit and navigate to the
    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion
    key and expand it.
    right-click on the
    DefaultProductKey
    subkey and select Permissions

    What are the permissions there? (permissions for all users should be greyed out) What users have permissions?
    Click on the Owner tab - who is the current Owner? (it should be SYSTEM)
    If the permissions are greyed out, and the owner is SYSTEM, then repeat the process for the
    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion
    key itself -
    This Key should not have permissions greyed out, and the owner should be TrustedInstaller.
    Check that the 'sppsvc' user has special permissions to the Key - what other users have what permissions?
      My Computer


  5. Posts : 20
    Windows 7 Home Premium 64bit
    Thread Starter
       #5

    Registry key as requested.


    The registry key is attached. I can't answer all your questions--they're a bit confusing, but here is the raw data. Is it readable?
    Attached Thumbnails Attached Thumbnails (Re-) Activate, or Flatten and Re-install?-regedit-product-key.png  
      My Computer


  6. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #6

    You need to right-click on the subkey highlighted in the left pane in your picture, and select Permissions from the popup (I'd prefer to do this via the Command Line - but there's no way to do it without installing 3rd-party software, which I always try to avoid if I can)
      My Computer


  7. Posts : 20
    Windows 7 Home Premium 64bit
    Thread Starter
       #7

    Permissions


    I think this is what you're looking for.
    Attached Thumbnails Attached Thumbnails (Re-) Activate, or Flatten and Re-install?-regedit-permissions.png  
      My Computer


  8. Posts : 20
    Windows 7 Home Premium 64bit
    Thread Starter
       #8

    Advanced Settings--Owner


    I clicked Advanced Settings-->Owner

    I am Chris Vail. It appears that I do not own this key. Is this the problem?
    Attached Thumbnails Attached Thumbnails (Re-) Activate, or Flatten and Re-install?-regedit-owner.png   (Re-) Activate, or Flatten and Re-install?-regedit-owner-2.png  
      My Computer


  9. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #9

    That looks normal - which means that the problem may be with the files, or with scripting itself.

    What Anti-Virus products have EVER been installed on this machine (since the last reformat) ?

    Please open an Elevated Command Prompt, and run the following commands...

    ICACLS C:\windows\System32
    ICACLS C:\windows\System32\slmgr.vbs
    ICACLS C:\Windows\ServiceProfiles\NetworkService\AppData
    ICACLS C:\Windows\ServiceProfiles\Networkservice
    ICACLS C:\Windows\ServiceProfiles
    ICACLS C:\Windows

    Post the results...

    Here are some instructions to make life easier :)
    1) To open an Elevated Command Prompt Window (the ECP window), click on Start, All Programs, Accessories – then right-click on Command Prompt, and select Run as Administrator. Accept the UAC prompt.
    2) To run the commands easier, highlight the block of commands, and right-click on the highlight – select Copy. In the CP Window, click on the black/white icon at top left – select Paste. The commands will run but may not complete the last command, so hit the Enter Key once.
    3) To copy the results... click on the Black/White icon in the top left, and select Edit... 'Select All', and hit the Enter key - then use Ctrl+V or r-click+Paste to paste it into your response.
      My Computer


  10. Posts : 20
    Windows 7 Home Premium 64bit
    Thread Starter
       #10

    Thanks for your help.
    Originally I installed AVG antivirus. Later it hijacked my browsers and caused other mischief. I had been using the Zone Alarm Firewall from the beginning, so I dumped AVG and loaded the ZA antivirus component.

    I frequently run CCCleaner and the Registry tool therein. I have backup copies of my registry (only 3).

    I do know a few Windows things, like how to get an elevated privilege command prompt, how to copy and paste. Here is the output of the commands you sent:
    Attached Thumbnails Attached Thumbnails (Re-) Activate, or Flatten and Re-install?-iacls-output.png  
      My Computer


 
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