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Windows 7: W7 Pro 64-bit installation stalls at account password screen

07 Oct 2014   #1
PaulVall

Windows 7 Professional 64-bit
 
 
W7 Pro 64-bit installation stalls at account password screen

The original boot hard drive on my machine is having I/O problems, so I am trying to install W7 on a brand new SSD replacement drive. I made use of the threads in the tutorials section on using DISKPART from safe mode command prompt to clean, partition and format the SSD prior to running W7 setup after having the following problem: Windows setup (original disc that came with the machine) runs fine until I get to the "Set a password for your account" screen. At that point, I lose all mouse and keyboard function (system "freeze"?), such that I am unable to enter the requested info and have to do a hard re-boot to unfreeze the machine. I had this same problem both before applying the DISKPART advice and after. Help!!!


My System SpecsSystem Spec
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07 Oct 2014   #2
gregrocker

 

Did you unplug all other drives?

Test your RAM - Test with Memtest86+.

If these freezes persist run for awhile with a boot disk with the drives unplugged to see if the problem persists which will eliminate the drives themselves and point to the mobo or OD. http://www.sevenforums.com/tutorials...cy-backup.html

Report back results.
My System SpecsSystem Spec
08 Oct 2014   #3
PaulVall

Windows 7 Professional 64-bit
 
 

Yes -- the old boot HDD (which I use exclusively for the OS and other programs) and 2nd HDD I use to store only data were both unplugged. The only drives connected when I encountered this problem were the new SSD and the disc drive used to read the W7 installation disc. Oh, and in addition to the internal boot and data drives, I have an external USB drive that is supposed to back-up both internal drives (incremental back-up [?], I believe) every Sunday night, so if it's been working, I shouldn't need to run Peppermint (although I've never tried to restore anything from the external drive). The first time I tried to install W7 on the new SSD, the external drive was connected. I have since then unplugged it.

I downloaded Memtest86+ onto a USB flash drive and booted the computer with it. It's been running for over 12 hours (9 passes) with ZERO memory errors.

Perhaps I should back up and explain why I'm trying to install a new boot drive. My wife was using the computer and heard "a noise/sound" and the computer screen froze. Relying on a strategy used at work, she powered down the computer and re-started it. It was at this point that Windows refused to load correctly and she informed me of the problem.

Based on her description of "a noise/sound", I assumed it was probably a HDD read/write head failure, since the fans are all operational and making no unusual sounds. I figured a SSD replacement would be both faster and more reliable (no mechanical wear involved) and a fresh install of Windows would be the best way to go and I could then copy anything I needed from the old boot drive onto the SSD from the external drive back-up copy.

So now what? I figure your "mobo" means motherboard, but not sure what you mean by "OD". Would this be the optical drive that is reading the W7 installation disc?
My System SpecsSystem Spec
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08 Oct 2014   #4
gregrocker

 

Did you follow all of the steps in http://www.sevenforums.com/tutorials...l#post2714895?

Is there a BIOS update? What is the SATA controller setting in BIOS setup?

Is this a UEFI BIOS? When you boot the installer is there a choice of EFI devices?

If the problem persists while running Peppermint or another boot disk with the SSD unplugged then it points to the mobo, although you'd need to try flash stick boot as well to know that it is not the DVD drive (OD) at fault.
My System SpecsSystem Spec
08 Oct 2014   #5
PaulVall

Windows 7 Professional 64-bit
 
 

Sorry, I didn't see your tutorial until you provided the link. I'm working through those steps now.

Unable to determine if there's a more recent BIOS update (phone contact and web search attempts have been useless). Current BIOS is dated 8/11/2011, which, as far as I can tell, is the most current.

No UEFI option as far as I can tell.

Just a few more questions:

"When you boot the installer is there a choice of EFI devices?" 1) Are you referring to the Memtest 86+ or Peppermint boot?

2) Does it matter which mobo ATA port (4 available) I plug the SSD into? Assuming I get it up and running, which ports should the 2nd (data) drive and DVD drive be plugged into?

3) Will changing the BIOS ATA setting from IDE mode (current setting) to ACHI cause problems communicating with the old drives once I re-connect them? If so, is it possible to use the USB drive I'm currently using for back-up to back-up both old HDD's using either W7 safe mode or Peppermint?

Sorry if these seem like dumb questions. It's been a while since I've had hardware upgrade/OS problems. Most of my experience has been with DOS and early Windows issues/machines like my Tandy 1000.
My System SpecsSystem Spec
08 Oct 2014   #6
gregrocker

 

1) I was referring to the boot menu to select the WIn7 installation media.

2) Try SATA1 unless your mobo manual says to use another for SSD.

3) AHCI will only affect the bootable OS drive, how it is installed. AHCI : Enable in Windows 7 / Vista - Windows 7 Forums
My System SpecsSystem Spec
18 Oct 2014   #7
PaulVall

Windows 7 Professional 64-bit
 
 

OK, managed to get W7 and antivirus software installed on the new SSD (boot drive) after unplugging both other SATA drives (DVD & personal data drive) and changing the BIOS setting to AHCI. But now when I plug in the mobo SATA cable to the 2TB drive with my personal files, I can't get it to boot. It says something to the effect of "no bootable media found". This doesn't make sense, since it worked just fine as a non-boot drive under the IDE mode BIOS setting. Boots up just fine when I disconnect the 2 TB drive and power up. A friend suggested buying a USB-to-SATA adapter cable to see if I can access the drive via a USB port, so I did. Windows identified the USB adapter and automatically installed the driver for it, but the drive doesn't show up in Explorer or Device Manager. Strange thing is, when I click on the "Safely Remove Hardware" taskbar icon, it lists the SSD, but not the 2TB HDD as a device I can eject. Maybe I need an external drive housing to get enough juice to the HDD to spin up?
My System SpecsSystem Spec
18 Oct 2014   #8
AddRAM

Windows 7 Pro x64 Windows 10 Pro x64
 
 

Is the SSD plugged into port 0 or 1 ?

Whichever is first on your motherboard.

Plug your ssd to the 1st port, plug your dvd drive to the last port, then give us a shot of disk management.

You didn`t change the setting from IDE to AHCI after you did the install did you ?

The 2 TB drive probably just needs a letter.
My System SpecsSystem Spec
18 Oct 2014   #9
PaulVall

Windows 7 Professional 64-bit
 
 

Looks like swapping cables has done the trick. Many thanks for your assistance!!
My System SpecsSystem Spec
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 W7 Pro 64-bit installation stalls at account password screen




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