windows 7 reinstall freezing at "Setup is starting services"

It was a typo. The correct model is NV55C. That is the model number that came up when I entered my SNID number at Gateways site.

When I browse to 64 bit Win7 drivers for your model at Drivers & Downloads it gives me 3 Wireless drivers. You'll need to try all 3 or trace the Hardware Identification on the missing driver (probably Network controller) in Device Manager.

Another method now would be to install the LAN driver which only has one choice, plug in by wire, enable Automatically deliver drivers via Windows Update (Step 3) to Check for Updates, see if Wireless driver comes in with the other drivers which will be installed when you choose all Important and Optional Updates offered. If not you'll be connected to install it from Gateway site.



Let us know how it goes.

The model number was a typo. The correct one is NV55C. Thanks for the continued help and patience.

I went to the Gateway site, selected the model and OS (64-bit) and thanks to your last reply downloaded the the Lan Driver and copied the file to the desktop of the Clean Reinstall laptop.

I unzipped the file and ran the setup program and now have the correct driver for the Ethernet Controller. I rebooted to let the system update. Connected an ethernet cable to my Windstream DSL modem/router and have internet an connection.

The Gateway site lists three Wireless LAN Drivers. I downloaded them all. But from some earlier reading believed installing the Wireless LAN by Atheros was correct. That worked!!! Now have wireless internet.

I have one last item in my device list that is showing it doesn't have a driver. The PCI Simple Communications Controller.

I don't know what this is or what driver to download for it. Any ideas?

From what I can find this seems to mean the Intel Management Engine driver did not install. Could this be the Intel iAMT Driver listed at the Gateway driver site?

What drivers did Windows Update provide?

Did you trace the missing drivers's Hardware Identification

Another method is to click on the missing drive in Dev Mgr, then Details tab, dropdown menu to Hardware ID, highlight to Copy the top result, paste it into Google.

Often times the last missing driver is a Card Reader.

gregrocker said:

What drivers did Windows Update provide?

Did you trace the missing drivers's Hardware Identification

Another method is to click on the missing drive in Dev Mgr, then Details tab, dropdown menu to Hardware ID, highlight to Copy the top result, paste it into Google.

Often times the last missing driver is a Card Reader.

You did it, my good man!! The driver was related to an Intel Management Engine.

The final solution was a bit ironic. I opened my Dev Man and followed your instructions to get the Hardware ID line so I could use it at the Hardware Identification site you recommended. Before I could input the data at that website another Windows install prompt came up so I opened it. This time I made certain to install all the updates not just the one marked Important. There was a total of 4. One of those provided the driver I was missing, because when I went back to my Dev Man to proceed at the website the issue was already resolved. I rebooted and then came on here to post an update and express my thanks.

I couldn't have begun to address this problem without your assistance and getting my laptop functioning again could not have come at a more crucial time.

I've followed the remaining steps from your Clean Reinstall listing, which will be a big help in keeping my laptop protected and running well in the future. Thank you!