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Windows 7: Computer doesnt work after PC crashed


03 Nov 2009   #1

windows 7
 
 
Computer doesnt work after PC crashed

Hey, my computer is an Acer Aspire 7535G and recently i was installing windows 7, i got send 2 disks, one was an Acer upgrade kit which had applications, drivers for windows 7 on it. The other disk was the windows 7 disk thing that upgraded it, i did that disk and everything seemed fine, i was up to the point when i was using windows 7 and was installing the applications and drivers off the acer disk.

But when installing the drivers etc, my PC crashed and went to a black screen, then to my desktop image with no icons or bar at the bottom I could hear a few bleeps. I waited a bit and then turned off my computer, now when i turn it on it has the windows 7 startup looks, but after the logo bit it just stays on a black screen.

I dont know much about computers and dont know what to do, I have tried the following:
Putting in the windows 7 disk and booting from that, i was sent to the setup screen but there was a repair button. I tried a system restore, checking to see if there were problems and some other stuff but that didnt work.

I think that cause i turned my PC off during the drivers and applications install thats why its not working, but i dont know how to install them now since it wont turn on. Can anyone help?

As i say, im not good with computers so please bear with me if this was a bit confusing.
Thanks


My System SpecsSystem Spec
.

03 Nov 2009   #2

Microsoft Community Contributor Award Recipient

Windows 7 SP1, Home Premium, 64-bit
 
 

Can you start over and avoid the "repair" choice or is that the only choice?

Can you restore to your previous operating system, not Windows 7?

If you get it back to basic working order, I would be reluctant to use that second disk with the drivers unless I had no choice and the drivers supplied by Windows did not work. It sounds like things were cool until you started using that disc.
My System SpecsSystem Spec
03 Nov 2009   #3
Microsoft MVP

 

Is the WIndows 7 Upgrade disk they sent a standard Upgrade disk? What does it say on it? Does it go through a series of Windows install screens starting up to new Windows 7 desktop, with no Acer branding during install?

If so, I think you got a clean copy of Windows 7 upgrade there which is all u need to install Windows 7 on your machine. The Windows 7 installer will find all of your drivers, and if any are missing Windows updates will provide them later. Otherwise, ask us for help here.

Is there a way to install only selected apps from the second disk? If not, I would not run it as it surely includes bloatware in addition to the few apps you might want (Works) that you can't find elsewhere (Adobe reader/flashplayer, Java runtime).
My System SpecsSystem Spec
.


04 Nov 2009   #4

windows 7
 
 

Quote   Quote: Originally Posted by ignatzatsonic View Post
Can you start over and avoid the "repair" choice or is that the only choice?

Can you restore to your previous operating system, not Windows 7?

If you get it back to basic working order, I would be reluctant to use that second disk with the drivers unless I had no choice and the drivers supplied by Windows did not work. It sounds like things were cool until you started using that disc.
I cant start over no, when i carry on with the upgrade it tells me to restart my computer to continue the process, cause i already did that bit.
I dont know how i would restore the previous operating system, i tried a system restore but there are only 2 points i can choose from, both during the upgrade process, and i tried one but it was exactly the same.
My System SpecsSystem Spec
04 Nov 2009   #5

windows 7
 
 

Quote   Quote: Originally Posted by gregrocker View Post
Is the WIndows 7 Upgrade disk they sent a standard Upgrade disk? What does it say on it? Does it go through a series of Windows install screens starting up to new Windows 7 desktop, with no Acer branding during install?

If so, I think you got a clean copy of Windows 7 upgrade there which is all u need to install Windows 7 on your machine. The Windows 7 installer will find all of your drivers, and if any are missing Windows updates will provide them later. Otherwise, ask us for help here.

Is there a way to install only selected apps from the second disk? If not, I would not run it as it surely includes bloatware in addition to the few apps you might want (Works) that you can't find elsewhere (Adobe reader/flashplayer, Java runtime).
the microsoft disk i got was just for windows 7 yea, no acer stuff on it. It did go through a series of screens when it copied my files and some other stuff, when i was using the acer disk i was on windows 7 cause it looked like it and i could use it, but it crashed.

On the second disk there is a selection, and i think your right, there is only 6 things and i can remember one is the acer arcade thing. But i just need a way to turn on my computer so i could install these drivers myself. Or is there a way to run that acer disk to let it finish without going to the desktop?
My System SpecsSystem Spec
04 Nov 2009   #6

Microsoft Community Contributor Award Recipient

Windows 7 Ult x64 - SP1/ Windows 8 Pro x64
 
 

Welcome to Seven Forums.

First, I would try the other 'restore point', you should have more than two restore points. Windows 7 should be making a restore point for each driver and application loaded.
If you find them just keep going back until the system starts.

If system restore doesn't work, then when you start your computer and see the Acer logo, hit F10 repeatedly until it goes to the recovery partition main page, you can re-install the original OS from there.
Check this site for info:
ACER PC Restore to factory settings
Scroll down near the bottom and look for 'Other means of System Restore' this explains how to get to the eRecovery partition when your computer won't boot to an OS.

Once you get a working OS you can re-install the Windows 7 upgrade.

Or, you can try this tutorial Clean Install with a Upgrade Windows 7 Version .
Since you have a previous Windows OS, maybe Vista, you can install Windows 7 as described in the tutorial.

When you get Windows 7 running again, just use it for a while before adding any drivers or using that Acer disk again. Sounds like one of those drivers crashed you system.
When you get Windows 7 running, make a backup image and store in a safe place like external HD. If you have a crash it will take 15 minutes to get it back. Try Macrium Reflect, it's a free backup image and restore program, works with Windows 7 and is recommended by many here at Seven Forums.

For more free Seven Forums tested programs: FREE Great Programs for Window 7

Let us know how it's going.
My System SpecsSystem Spec
04 Nov 2009   #7

windows 7
 
 

Ok thanks, i will try and reinstall the original OS, does it matter that i dont have any windows vista disk? I never got one when i bought my PC.
My System SpecsSystem Spec
04 Nov 2009   #8

Microsoft Community Contributor Award Recipient

Windows 7 Ult x64 - SP1/ Windows 8 Pro x64
 
 

You can try the F10 recovery partition and re-install Vista.
This is the same as using a re-installation DVD. The installation files are in the Recovery partition on your hard drive and are accessed by the F10 key during boot.

Then run the Windows 7 install.

As long as you have the Acer Vista recovery partition, or proof from Acer that it came with Vista, to show MS if they ever inquired. Then you can just do a Clean Install with a Upgrade Windows 7 Version.

If there are any problems with activation you can call MS and explain the circumstances, they should allow activation.
My System SpecsSystem Spec
04 Nov 2009   #9

windows 7
 
 

OK, when i press F10 repeatedly, it goes to a screen that says edit boot options for windows 7. I will type what it exactly says:

Edit Windows boot options for: Windows 7

Path: \Windows\system32\winload.exe

Partition: 2
Hard Disk: 23ac4ae1

[ \NOEXECUTE=OPTINN]


That is exactly how it appears, i can type on the [ \NOEXECUTE=OPTINN] bit and if i press enter it just boots and fails again. There is nothing like the factory default thing says there will be.
My System SpecsSystem Spec
04 Nov 2009   #10
Microsoft MVP

 

You can go ahead and reinstall Windows 7 without Vista on there now. The license sticker you have on the machine is your proof that you had a prior qualifying OS, and should you ever need to reinstall Vista you can borrow a disk or order recovery disks from Acer.

Boot from the installer and choose Custom>Advanced tools to delete or create partitions as you wish, then format for cleanest install. If the installer doesn't find traces of Vista and rejects your Upgrade key, you can use the workarounds in this tutorial since you qualify for Upgrade: Clean Install with a Upgrade Windows 7 Version

Remember that the Windows 7 installer is amazing with drivers and the few it doesn't install will likely come in on the first Windows Updates optional choices.

When you have it up and running to your satisfaction, use the Windows 7 Backup center to Create an Image to store in a primary formatted Recovery Partition and to external backup in case of HDD failure. This will make reinstalls unnecessary since you can boot into your Installer>Repair console and recover using the image in 15 minutes.
My System SpecsSystem Spec
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 Computer doesnt work after PC crashed




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