A couple of issues - Windows Update / Repair install 'canceled' long

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  1. lrw
    Posts : 37
    Windows 7 64 bit Professional SP1
       #1

    A couple of issues - Windows Update / Repair install 'canceled' long


    Hi,

    It all started pretty innocently. I first noticed a problem when the Windows update flag had a red marker on it. So I dug a little deeper to find out that Windows update was failing. It seems it could not do the check for updates any longer for some reason. This did happen suddenly and no recent changes were made to my system before this happened. I searched this forum and googled until the cows came home and ended up trying a few solutions that seemed reasonable - Deleting the contents of Software distribution, running CHKDSK. Neither of these helped. I tried another suggestion - sfc /scannow which could not run so I tried running it from a command prompt boot up. That did not work either. So, I kept going with the suggestions I have seen. I did find one suggestion to download the latest Windows Update readiness thingy from Microsoft which made the red splat on the windows update flag go away but still could not run windows update. Always comes back with the same error 80070002.

    My last resort before contacting the forum was to try a windows upgrade from the original DVD that I got when I bought the system about 2 yrs ago. Well this did not help either as it fails after going through a bunch of preliminaries and then states 'The upgrade was canceled' 'setup can't continue'. Not sure if that spelling error on the 'canceled' is a clue to something bad?

    If anyone can help me sort out this fine mess, I will really appreciate it. Of note, everything else seems to be working normally on the system, which is the one on my profile - Win 7 Pro 64-bit SP1.

    Cheers,
    LRW
    Last edited by lrw; 04 Dec 2014 at 13:01. Reason: not done entering it yet
      My Computer


  2. Posts : 607
    7 x64 Ultimate
       #2

    Have you read this thread?

    troubleshooter error code 0x80070002
      My Computer


  3. lrw
    Posts : 37
    Windows 7 64 bit Professional SP1
    Thread Starter
       #3

    RogerR said:
    Have you read this thread?

    troubleshooter error code 0x80070002

    Thanks RogerR. I'll look through and try out some of those tomorrow.

    Regards,
    lrw
      My Computer


  4. lrw
    Posts : 37
    Windows 7 64 bit Professional SP1
    Thread Starter
       #4

    Tried all the suggestions in that link, RogerR. Reinstalled .NET even though I already had the latest one. Rebooted after that and the powrshell commands also. Tried running Windows update and still getting the same 80070002 error. Running sfc /scannow from elevated prompt still giving me the same error:

    Windows Resource Protection could not perform the requested operation.

    Regards,
    lrw
      My Computer


  5. lrw
    Posts : 37
    Windows 7 64 bit Professional SP1
    Thread Starter
       #5

    - tried to fix registry entry but no luck with psexec, any tricks?


    I found some seemingly sound advice about how to fix part of my problems which is that sfc won't run which may also be directly related to why windows update also fails. I found that in this thread:
    Windows 7 update error 80070002 - the story of a fix.

    After reading that thread, I tried running sfc /scannow and located the source of my 80070002 error. In the CBS.log, it shows that it can not find the value of this registry key:

    HKEY_LOCAL_MACHINE\COMPONENTS\DerivedData\VersionedIndex\6.1.7601.17592 (win7sp1_gdr.110408-1631)\ComponentFamilies\amd64_microsoFt-windows-p..-localspl-licensing_31bf386ad364e5_none_05bb766c7c3a33fa\v!6.17600.1685

    Sure, enough when I try to view the key or delete it or anything else to it, it gives this error:
    Error Opening Key.

    I have tried to edit the registry by running PSTools from an elevated prompt but it gets the same errors. Something very odd about that whole branch:
    HKEY_LOCAL_MACHINE\COMPONENTS\DerivedData\VersionedIndex\6.1.7601.17592 (win7sp1_gdr.110408-1631)\ComponentFamilies

    There are literally thousands, if not tens of thousands of similar named keys and they all get the same error when trying to expand them.

    Any thoughts or helpful ideas are needed. I am hoping I can find a way to kill these bad reg entries so that I don't need to rebuild this system yet.

    Cheers,
    lrw

    p.s. if there is a better forum topic that deals with bad registry stuff, let me know.
      My Computer


  6. lrw
    Posts : 37
    Windows 7 64 bit Professional SP1
    Thread Starter
       #6

    additional notes

    I have tried renaming, deleting the registry keys with numerous tools, such as psexec, registrar registry manager, runassystem and no joy. All get errors trying to rename or delete these keys. I am about to throw this box somewhere soon. Also tried PC Hunter.

    Regards,
    lrw
      My Computer


  7. Posts : 25,847
    Windows 10 Pro. 64/ version 1709 Windows 7 Pro/64
       #7

    Irw I would suggest completing this tutorial by Brink.
    Their is a good chance it will shine some light on your problem.



    Windows Genuine and Activation Issue Posting Instructions
      My Computer


  8. lrw
    Posts : 37
    Windows 7 64 bit Professional SP1
    Thread Starter
       #8

    Layback Bear said:
    Irw I would suggest completing this tutorial by Brink.
    Their is a good chance it will shine some light on your problem.



    Windows Genuine and Activation Issue Posting Instructions

    OK, I think you meant for me to post this? If not, I may need a further nudge:
    Code:
    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    
    Validation Code: 0
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-JJQ72-Q8RGQ-XKV8Y
    Windows Product Key Hash: pwdZxCW8yZfiH+hjyg3/ortIi60=
    Windows Product ID: 00371-OEM-9044803-84585
    Windows Product ID Type: 3
    Windows License Type: OEM System Builder
    Windows OS version: 6.1.7601.2.00010100.1.0.048
    ID: {1DB9519E-97A5-41CA-B2FD-FA330BA361CF}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Professional
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_gdr.140303-2144
    TTS Error: 
    Validation Diagnostic: 
    Resolution Status: N/A
    
    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    
    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002
    
    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002
    
    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
    
    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed
    
    File Scan Data-->
    
    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{1DB9519E-97A5-41CA-B2FD-FA330BA361CF}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-XKV8Y</PKey><PID>00371-OEM-9044803-84585</PID><PIDType>3</PIDType><SID>S-1-5-21-1780786339-1757879575-927286815</SID><SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>System Product Name</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>0602</Version><SMBIOSVersion major="2" minor="6"/><Date>20110913000000.000000+000</Date></BIOS><HWID>06793307018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  
    
    Spsys.log Content: 0x80070002
    
    Licensing Data-->
    Software licensing service version: 6.1.7601.17514
    
    Name: Windows(R) 7, Professional edition
    Description: Windows Operating System - Windows(R) 7, OEM_COA_NSLP channel
    Activation ID: e120e868-3df2-464a-95a0-b52fa5ada4bf
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00371-00180-448-084585-02-1033-7601.0000-0122012
    Installation ID: 014262808046009896425984695264204006244022618670260172
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: XKV8Y
    License Status: Licensed
    Remaining Windows rearm count: 3
    Trusted time: 12/5/2014 4:42:47 PM
    
    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: N/A
    HealthStatus: 0x0000000000000000
    Event Time Stamp: N/A
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:
    
    
    HWID Data-->
    HWID Hash Current: LAAAAAEAAgABAAEAAAABAAAAAQABAAEAln3Ci/TRfOkaXfrXaPh2FXBMLnM=
    
    OEM Activation 1.0 Data-->
    N/A
    
    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information: 
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            ALASKA        A M I
      FACP            ALASKA        A M I
      HPET            ALASKA        A M I
      MCFG            ALASKA        A M I
      SSDT            AMICPU        PROC
    Same details of problem - currently can run windows update or sfc /scannow. Both show errors in CBS.log which point to a very bizarre issue with my registry l- missing file, which I can see but it won't let me rename/delete it no matter which super tools I have tried.

    Regards,
    lrw
      My Computer


  9. Posts : 25,847
    Windows 10 Pro. 64/ version 1709 Windows 7 Pro/64
       #9

    I have went back to the ranch and requested for more help analyzing your log.
    Sometimes it takes a little time so just hang in there.
      My Computer


  10. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #10

    There's no problem in the MGADiag report.


    I need to have a look at your COMPONENTS registry hive

    Please copy the C:\Windows\System32\config\COMPONENTS file (no extension) to your desktop and then compress it - upload the compressed file to your favoured fileshare site (preferably Dropbox or OneDrive) and post a link.
      My Computer


 
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