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Windows 7: An unexpected I/O error has occurred

04 Nov 2009   #1
Telboy

Windows 7
 
 
An unexpected I/O error has occurred

I’m trying to install windows 7 onto my HP 6710b laptop. But keep getting same error come up. (this also happens with 2 older hp laptops I have!) From start of boot with disc I get the following...

Windows has encountered a problem communicating with a device connected to your computer.
This error can be caused by unplugging a removable storage device such as an external USB drive while the device is in use, or by faulty hardware such as a hard drive or CD-ROM drive that is failing. Make sure any removable storage is properly connected and then restart your computer.
If you continue to receive this error message, contact the hardware manufacturer.
Status: 0xc00000e9
Info: An unexpected I/O error has occurred.

Any ideas please.
Terry


My System SpecsSystem Spec
.

04 Nov 2009   #2
torrentg

7600.20510 x86
 
 

Probably a bad burn to disk. Create a usb boot key to install from instead.

USB Windows 7 Installation Key Drive - Create

If fail, redownload .iso or use real "pressed" DVD.
My System SpecsSystem Spec
04 Nov 2009   #3
Telboy

Windows 7
 
 

Quote   Quote: Originally Posted by torrentg View Post
Probably a bad burn to disk. Create a usb boot key to install from instead.

USB Windows 7 Installation Key Drive - Create

If fail, redownload .iso or use real "pressed" DVD.
Thanks for reply.
Disk is OK I have used it to install to desktop unit.
My System SpecsSystem Spec
.


04 Nov 2009   #4
torrentg

7600.20510 x86
 
 

Alright. It still may be a solution for you for reasons other than bad burn. Give it a try if at all possible.
My System SpecsSystem Spec
04 Nov 2009   #5
Telboy

Windows 7
 
 

Quote   Quote: Originally Posted by torrentg View Post
Alright. It still may be a solution for you for reasons other than bad burn. Give it a try if at all possible.
You were right, updated BIOS and then used USB stick to install. Now for my son's laptops.

Many thanks torrentg
Terry
My System SpecsSystem Spec
04 Nov 2009   #6
torrentg

7600.20510 x86
 
 

Very glad for you. Enjoy it.
My System SpecsSystem Spec
28 Oct 2011   #7
barr1e

64 home premium
 
 

Please help me, without going into detail, i stopped for the evening at a IBIS Hotel, about 100km from Stockholm.
I asked for the key to free wi-fi, tried to log on and comp said not a safe site !!!!!! tried to come out, but was unable to, am novice at this sort of thing. Can anybody help me from start to finish via a tutorial !!!!!!!!!!!! i can access F2 mode, but do not know where to go from there, screen says InsydeH20 Setup Utility REV 3.5
My System SpecsSystem Spec
28 Oct 2011   #8
gregrocker
Microsoft MVP

 

What happens when you try to restart your computer? What error or behavior is shown?

If WIn7 won't start Boot into System Recovery Options, accept any offered Repair. If Repair My Computer is not on F8 Advanced Boot Options as shown in Option One, try Last Known Good Configuration. If this fails, you'll need to use a Win7 Installation DVD or Repair CD: System Repair Disc - Create

If Win7 fails to start, boot back into Options to run System Restore to a point in time before the problem occurred.

If this fails boot back in to run Startup Repair repeatedly from the same list.
My System SpecsSystem Spec
30 Oct 2011   #9
barr1e

64 home premium
 
 

Hi Greg,

Many thanks for your reply, I am sorry not to get back to you earlier, I was driving a truck back from Stockholm
and have just arrived back into the UK.

From the very start of turning on my laptop a message says A disk read error occurred, press Ctrl+Alt+Del to restart.

When I do this, an option comes on screen to press F2 to enter setup, screen then says please wait, then enter CURRENT Password, this I do, it then takes me to the InsydeH2O Setup Utility.

The top screen says, Information, Main, Security, Boot, Exit.

CPU Type intel Core i5
CPU Speed 2.40GHz
HDD Model Hitachi
HDD Serial No
ATAPI Model MATSHITADVD - RAM UJ8A0AS
System BIOS V1.10
VGA BIOS VER Intel V 1994
Ser No
Asset TAG
Product Name ACER 5742
Man Name
UUID

MAIN

Sys Time
Sys Date
Quiet Boot (Enabled)
Network Boot (Enabled)
F12 Boot Menu ( Disabled)
D2D Recovery (Enabled)
SATA Mode (AHCI MODE)

SECURITY
Supervisor Password is; SET
USER Password is; CLEAR
HDD Password is; FROZEN

SET Supervisor Password
Set User Password
Set HDD Password

Password on Boot ; ( Disabled)

BOOT
Boot Priorty order;

1. IDEO ; Hatachi
2. IDE1 ; MATSHITADVD-RAM UJ8A0AS
3. USB FDD
4. Network Boot; LEGACY PCI DEVICE
5. USB hDD;
6. USB CDROM ;

EXIT

Exit Saving Changes
Exit discarding changes
Load Setup Defaults
Discard Changes
Save Changes.

Are you able to advise me if any or all are ok, or if any are to be changed.

When I load setup defaults, screen says load now (y)
On the General Help page it says to press F9 to load Setup Defaults but when pressed, nothing happens,

Any idea's would be gratefulyl accepted.

barr1e
My System SpecsSystem Spec
30 Oct 2011   #10
gregrocker
Microsoft MVP

 

What happens when you tap F8 key at boot to try to enter System Recovery Options to try to run the Repairs I suggested earlier?

Do you have an Installation DVD or Repair CD or have access to any 64-bit Win7 machine to create one: System Repair Disc - Create.

If option one in System Recovery Options tutorial doesn't work then use the DVD/REpair CD option. As your BIOS Boot order is set to boot HD first, you'll need to either change that setting to boot CD/DVD drive first, or use the one-time BIOS Boot Menu key given on first boot screen to boot DVD/Repair CD.
My System SpecsSystem Spec
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 An unexpected I/O error has occurred




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