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Windows 7: Office / Itunes etc do not load after using ACER E Recovery

04 Jan 2015   #1
martinpurple

Windows 7 Home Premium Service Pack 2 (X64)
 
 
Office / Itunes etc do not load after using ACER E Recovery

I was having issues with my WIN 7 install so decided to run the ACER E Recoivery software to reinstall win 7 but to not delete data!

After a few issues finishing the process i now have win 7 working.

However i had to set up up a new user account to finish the process.

Now when I try to use software that was already installed like the MS Programs excel , outlook etc I get this error message

"Microsoft Office cannot verify the license for this application. A repair attempt failed or was cancelled by the user. The application will now be shut "

Could this be because I had to set up a new user login to complete the win 7 re install

Any advice appreciated




Attached Thumbnails
Office / Itunes etc do not load after using ACER E Recovery-error-message-office.jpg  
My System SpecsSystem Spec
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04 Jan 2015   #2
Layback Bear

Windows 7 Pro. 64/SP-1
 
 

If your computer came with Microsoft Office it was probably a Trial Version.
The Trial Version time has probably expired.

Quote:
The eRecovery media will recover your Acer system back to the original factory settings, including all original software, applications, drivers, and Operating .
This video might be helpful.

How do I restore my computer using Acer eRecovery Management?
My System SpecsSystem Spec
04 Jan 2015   #3
martinpurple

Windows 7 Home Premium Service Pack 2 (X64)
 
 

HI thanks for the reply.

Thanks so much for your quick reply

My office package came from the home use program Microsoft Home Use Program - Microsoft Office Professional Plus 2013. The software suite includes Word, Excel, PowerPoint, Outlook, Publisher, Access and more! so I had full versions and was running before.

Windows seems to be ok but programme already installed dont seem to work

another is itunes which says this


Attached Images
Office / Itunes etc do not load after using ACER E Recovery-itunes-error.jpg 
My System SpecsSystem Spec
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04 Jan 2015   #4
Layback Bear

Windows 7 Pro. 64/SP-1
 
 

Did Apple Itunes come with the computer? Probably not.
So when you went back to factory default using ACER E Recovery it probably remove it.
My System SpecsSystem Spec
04 Jan 2015   #5
martinpurple

Windows 7 Home Premium Service Pack 2 (X64)
 
 

Quote   Quote: Originally Posted by Layback Bear View Post
Did Apple Itunes come with the computer? Probably not.
So when you went back to factory default using ACER E Recovery it probably remove it.
HI thanks again for your help. Itunes did not come with computer but Itunes is still installed I just get the error message as above.

Is this something to do with setting up a new user account to finish the windows 7 recovery
My System SpecsSystem Spec
04 Jan 2015   #6
Ranger4

Windows 7 Home Premium 64 bit sp1
 
 

How did you reinstall Office 2013 Pro Plus. The Pro Plus version is usually supplied by schools & businesses & intended for use while you are a student there or actually in their employ.
You may have to contact your school or employer to get the activation code needed.

Have a look at this Office website & follow the Link shown in the section that has shows a House Icon, it might help you.

GVLKs for KMS and Active Directory activation of Office 2013
My System SpecsSystem Spec
04 Jan 2015   #7
martinpurple

Windows 7 Home Premium Service Pack 2 (X64)
 
 

Quote   Quote: Originally Posted by Ranger4 View Post
How did you reinstall Office 2013 Pro Plus. The Pro Plus version is usually supplied by schools & businesses & intended for use while you are a student there or actually in their employ.
You may have to contact your school or employer to get the activation code needed.

Have a look at this Office website & follow the Link shown in the section that has shows a House Icon, it might help you.

GVLKs for KMS and Active Directory activation of Office 2013

Hi The version is Microsoft Office Professional Plus 2010. As I just did a restore of operating system and retain user data. Which should of restored win 7 to factory defaults and files from user accounts backed up.

I therefore have not reinstalled office but i do think it is still on the computer. Just i get an error message. I do have the product key but it is not asking for it?

I am still at the same employer and office was working just is not working since I restored win 7 using the Acer eRecovery Management system.

Thanks for your help any ideas how to resolve
My System SpecsSystem Spec
04 Jan 2015   #8
Ranger4

Windows 7 Home Premium 64 bit sp1
 
 

Quote   Quote: Originally Posted by martinpurple View Post
Quote   Quote: Originally Posted by Ranger4 View Post
How did you reinstall Office 2013 Pro Plus. The Pro Plus version is usually supplied by schools & businesses & intended for use while you are a student there or actually in their employ.
You may have to contact your school or employer to get the activation code needed.

Have a look at this Office website & follow the Link shown in the section that has shows a House Icon, it might help you.

GVLKs for KMS and Active Directory activation of Office 2013

Hi The version is Microsoft Office Professional Plus 2010. As I just did a restore of operating system and retain user data. Which should of restored win 7 to factory defaults and files from user accounts backed up.

I therefore have not reinstalled office but i do think it is still on the computer. Just i get an error message. I do have the product key but it is not asking for it?

I am still at the same employer and office was working just is not working since I restored win 7 using the Acer eRecovery Management system.

Thanks for your help any ideas how to resolve
Reinstalling Windows 7 will remove all other Program Software, but will leave the user files intact if you did not reformat the drive.
Therefore you will need to reinstall Office 2010 Pro Plus & you will have to reactivate it as well.
My System SpecsSystem Spec
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 Office / Itunes etc do not load after using ACER E Recovery




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