Office / Itunes etc do not load after using ACER E Recovery

I was having issues with my WIN 7 install so decided to run the ACER E Recoivery software to reinstall win 7 but to not delete data!

After a few issues finishing the process i now have win 7 working.

However i had to set up up a new user account to finish the process.

Now when I try to use software that was already installed like the MS Programs excel , outlook etc I get this error message

"Microsoft Office cannot verify the license for this application. A repair attempt failed or was cancelled by the user. The application will now be shut "

Could this be because I had to set up a new user login to complete the win 7 re install

Any advice appreciated

HI thanks for the reply.

Thanks so much for your quick reply :)

My office package came from the home use program Microsoft Home Use Program - Microsoft Office Professional Plus 2013. The software suite includes Word, Excel, PowerPoint, Outlook, Publisher, Access and more! so I had full versions and was running before.

Windows seems to be ok but programme already installed dont seem to work

another is itunes which says this

Layback Bear said:

Did Apple Itunes come with the computer? Probably not.
So when you went back to factory default using ACER E Recovery it probably remove it.

HI thanks again for your help. Itunes did not come with computer but Itunes is still installed I just get the error message as above.

Is this something to do with setting up a new user account to finish the windows 7 recovery

Ranger4 said:

How did you reinstall Office 2013 Pro Plus. The Pro Plus version is usually supplied by schools & businesses & intended for use while you are a student there or actually in their employ.
You may have to contact your school or employer to get the activation code needed.

Have a look at this Office website & follow the Link shown in the section that has shows a House Icon, it might help you.

GVLKs for KMS and Active Directory activation of Office 2013

Hi The version is Microsoft Office Professional Plus 2010. As I just did a restore of operating system and retain user data. Which should of restored win 7 to factory defaults and files from user accounts backed up.

I therefore have not reinstalled office but i do think it is still on the computer. Just i get an error message. I do have the product key but it is not asking for it?

I am still at the same employer and office was working just is not working since I restored win 7 using the Acer eRecovery Management system.

Thanks for your help any ideas how to resolve