Clean Reinstall Fail


  1. Steve333
    Posts : 2
    Windows 7 64 Bit
       New #1

    Clean Reinstall Fail


    I inherited my fathers computer which is running Windows 7 and the hard drive is an absolute mess of nested folders, files and general garbage. I want to do a clean reinstall but when I go to the Microsoft site and enter the product key I get this response:

    Unsupported Product
    The product key you entered appears to be for software that was pre-installed on a device. Please contact the device manufacturer for software recovery options.

    Is there some way to download the .iso so I can wipe the drive and reinstall 7?

    Thanks.
      My Computer
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  3. ThrashZone
    Posts : 20,583
    Win-7-Pro64bit 7-H-Prem-64bit
       New #2

    Hi and welcome to SevenForums,
    The cleanest way is to borrow the exact same version the machine has with a friend...
    Otherwise M$ removed digital river not too soon after windows 10 testing started which was the safest place to download windows from.
    Clean Reinstall - Factory OEM Windows 7
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  4. Steve333
    Posts : 2
    Windows 7 64 Bit
    Thread Starter
       New #3

    Thanks for the response and that does seem to be the most direct way to reinstall.
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  6. Ztruker
    Posts : 6,285
    Windows 10 Pro X64
       New #4

    Does it have a recovery partition? If so you could restore to factory state using the recovery partition. Should be a link off the Start menu somewhere or a Fn key you can press at boot time.

    This would wipe the drive and put it back to it's factory new state. Not as good as a Clean Install but at least all your father's stuff would be gone.
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  7. ThrashZone
    Posts : 20,583
    Win-7-Pro64bit 7-H-Prem-64bit
       New #5

    Hi,
    Yep it might help if you post a screen shot of your disk management see if there's a 15gb recovery partition in front of C drive as Ztrucker has pointed out might exist
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  8. Ztruker
    Posts : 6,285
    Windows 10 Pro X64
       New #6

    Who marked this as Solved? Is it?
      My Computer
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