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Windows 7: Windows 7 in-place upgrade install fails

30 Aug 2015   #1
Lameulette

Microsoft Windows 7 Ultimate 64-bit 7601 Multiprocessor Free Service Pack 1
 
 
Windows 7 in-place upgrade install fails

I discovered that my previously working scheduled back-up was no longer working and could not be reset. The task scheduler was reporting errors.
I tried restoring to an earlier version but no luck. I run system file checker to discover several file problems that were not fixed by the system. So I decided to run the in-place windows install upgrade option from the original OEM Windows 7 SP1 DVD.
All worked as expected until just before the 'enter product key' page which has never appeared? I have a black screen with the right hand bottom message Windows 7 build 7601 not a genuine windows version.
I have tried to re- boot, and get to the safe or normal restart screen.
The safe mode options return 'windows is unable to load safe option, set up will continue after restart' but all that happens after reboot is a black screen and message again.
The start windows normally runs and the windows loading logo is displayed, after which I see the black screen and message again. Disc activity stops and nothing happens!

I have a genuine windows disc and product key that was activated and verified on the machine.

I have now run out of ideas. i understand the principals but not an expert. Can anyone help please?

Nigel


My System SpecsSystem Spec
.
30 Aug 2015   #2
Layback Bear

Windows 7 Pro. 64/SP-1
 
 

Welcome to our forum Lameulette.

Do you have a original Microsoft Windows 7 DVD for Ultimate? Do you have the COA key sticker that should come with the DVD?

What are you trying to Upgrade from and to what?

Which one of these installs are you trying to do? Please read both and let me know.

By Brink:

Clean Install Windows 7


By Brink:

Repair Install


My System SpecsSystem Spec
30 Aug 2015   #3
Lameulette

Microsoft Windows 7 Ultimate 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Thank you for replying and the welcome.

I have an original disc from the computer builders, labelled
Windows 7 Ultimate
Includes service pack 1
64 bit software
Includes windows anytime upgrade
Dated 2011

The COA sticker is attached to the pc case.

Previously when the pc was working the system showed the windows installation as genuine.

I am trying to do the Repair Install as shown, it appeared to get to the last step but I never saw the enter product key screen. Only the black creen, no icons and the message about not being genuine.

Thank you again, any help gratefully received
My System SpecsSystem Spec
.

30 Aug 2015   #4
Layback Bear

Windows 7 Pro. 64/SP-1
 
 

Is it a Microsoft DVD for Windows 7 or the system builders DVD?

The reason I ask is what are you going to upgrade to if you already have Ultimate? Dose the DVD and the Microsoft stick both indicate Windows 7 Ultimate.

Did the computer come with Ultimate installed.

What I'm trying to understand is what the computer came with and what you have now. If what you have now isn't what the computer came with how did you get where your at.

I think this is what you are trying to do or have already done in the past.
Please read.

By Brink:
Upgrade Install with Windows 7

I have never did a Upgrade so I'm of little use for this problem. I will never do a Upgrade because of the problem it causes.

When you answer my questions I will find someone who can help.
My System SpecsSystem Spec
30 Aug 2015   #5
Lameulette

Microsoft Windows 7 Ultimate 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

The DVD is labelled Microsoft so I assume although supplied with the pc by the builders it looks an original Microsoft disc and genuine. The COA also looks genuine and original. The builders are a long established reputable pc builder and supplier and I am confident they are. My problem is they are based in England, I now live in France.

The pc was running Windows Ultimate as installed from day one by the builders. I was trying to repair the damaged files by running the Windows Ultimate disc as an install upgrade. I am beginning to think this was a mistake?!

Hope this makes my position clear.
My System SpecsSystem Spec
30 Aug 2015   #6
Layback Bear

Windows 7 Pro. 64/SP-1
 
 

Okay I think I understand.

**Your Microsoft DVD does not say Upgrade on it. Is that correct?**


You are trying to do a Repair install because you have a full version of Windows 7 Ultimate.
You want to get you Windows 7 Ultimate fixed and yet save all your files ect.

From the tutorial Repair Install.

Quote:
This will show you how to do a repair install (aka: in-place upgrade install) to fix your currently installed Windows 7 and preserve your user accounts, data, programs, and system drivers.
I was think you might of upgrade from Vista to Windows 7 but your system came with Windows 7 Ultimate.

Are we on the same page now.

Can you boot Windows 7?

If you can't, go to the Repair Install Tutorial and let me know exactly what step you are having the problem.

From you post #3.

Quote:
I have an original disc from the computer builders, labelled
Windows 7 Ultimate
Includes service pack 1
64 bit software
Includes windows anytime upgrade
Including windows anytime upgrade is confusing to me.
My System SpecsSystem Spec
30 Aug 2015   #7
Lameulette

Microsoft Windows 7 Ultimate 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

The disc is not labelled upgrade.

I purchased the system with Windows 7 Ultimate installed, the disc used was as supplied at that time, also Windows Ultimate as detailed previously. Shown here....

Windows 7 Ultimate
Includes service pack 1
64 bit software
Includes windows anytime upgrade

I cannot boot windows 7, a reboot results in the screen asking to either start in safe mode or start windows normally.
All safe modes begin loading the drivers but then shows a screen saying safe mode cannot be loaded, setup will continue after a system restart.
Choosing start normally, shows the loading Windows logo, but then the black screen appears.

Regarding the Repair install tutorial ......

I got to step 13 and saw it had started the process of 'Installing features and updates'

I cannot say if it showed 'Completing Upgrade' step, the next thing I saw was a black screen, no icons and the warning message in the bottom right of the screen about a non genuine windows version.


Thanks for your continued help.
My System SpecsSystem Spec
30 Aug 2015   #8
Layback Bear

Windows 7 Pro. 64/SP-1
 
 

Did you see #14 and then get to #15 and so on.
I have never seen a black screen that states Non Genuine. If you didn't install your COA key already during installation #16 Windows should boot and the Non Genuine will be in the lower left corner of a Blue screen when the installation is complete. Then you have 30 days to activate with the proper COA key.

What is this Upgrade thing all about?
If you have a Microsoft DVD that doesn't state Upgrade forget about the word Upgrade.

The reason it is confusing is some people had Vista installed and Upgraded to Windows 7 using a Upgrade DVD.

If your DVD is one use to upgrade from a older system like Vista as far as I know you can not do a Repair Install for Windows 7.

That is why I'm trying very hard to get exact information. Exact is absolutely necessary.

From behind my keyboard I only know what you post and nothing more.
I have no idea what someone in France install on your system and what method was used.
My System SpecsSystem Spec
30 Aug 2015   #9
Lameulette

Microsoft Windows 7 Ultimate 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Thank you. I only got to step 13, never saw the screens in step 14 or 15.

The DVD was supplied from new, the pc never had Vista and upgraded. It was Windows 7 Ultimate from new.

As I said the process was running until step 13 then black!

No one else has installed anything in France.

I am beginning to think installing clean is going to be my only option but how can I do that? The system will only reboot to the status I have described. Is there a way to do this?

The system has an empty second HDD and thought I could install onto that, but I cannot get the Windows DVD to do anything else than reboot to the faulting condition I have described. What about disconnecting the first HDD, the one with the operating system on it, then trying a clean install on the other drive? If that works could I then reconnect the first HDD and access files?

Thanks
My System SpecsSystem Spec
30 Aug 2015   #10
Layback Bear

Windows 7 Pro. 64/SP-1
 
 

Something to remember.
A Repair install is always done while Windows is booted.
A Clean install is done with the DVD booting first.
------------------------
It's always good to unhook all hard drives and ssd's except the one you want to install Windows on.

You could do a Clean Install on the other drive and then move things over to the new install.

I have use both tutorial by Brink for Clean Install and Repair install. They do work if the hardware is working properly and the media to install DVD is not corrupt.

I just did a Clean install 2 days ago on one of my systems and months ago two Repair Installs using Brinks tutorial as a guide.
My System SpecsSystem Spec
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 Windows 7 in-place upgrade install fails




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