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Windows 7: Dual Boot Problem

18 Nov 2009   #11


A retail purchase includes MS excellent tech support. They will resolve any issue for cooperative customers, even elevating to research team if necessary. I have found their tech support to be worth more than I paid for their products in the past.

My System SpecsSystem Spec
19 Nov 2009   #12

windows 7 + Vista
Dual Boot Problem

Dear All
The problem is solved
As I couldn't understand why my Vista drive had lost its ability to boot I decided to have one last attempt at a solution.
I unplugged my 7 drive and rebooted.
Instead of the "Insert CD.." message I got "Bootmng is missing"
I inserted my Mesh Vista recovery disk which diagnosed the boot problem and applied a "fix"
Upon restart with nothing in the CD drive I booted into my dual boot menu successfully
All appears OK now both Vista and 7 load correctly
I still wonder why using the 7 upgrade option failed at the final hurdle but I can live with that as one of lifes mysteries
NB gregrocker I tried Microsoft support initially to resolve the problem and was informed that I would need to pay for it. The installation disk is a retail version which I bought from PCworld in the UK and the installation had been activated at that time. Is there a different policy for UK (non US) users??
Once again many thanks for all your efforts on my behalf
My System SpecsSystem Spec
19 Nov 2009   #13


I don't understand why MS would fail to support a retail purchase. Was it through a manufacturer?

If you want to get the answer from MS I would post on Technet where the MVP's and MS techs hang out. I get their policy straight by asking there.

Their tech support is supposed to support any retail copy through to satisfaction, are funded hugely to achieve this and never cut corners. They need to know if someone is sloughing you off, as they are not allowed to do this unless you are persistently uncooperative.
My System SpecsSystem Spec


 Dual Boot Problem

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