Install windows - updates fail/hang, etc

No mo · 07 Nov 2015

Hi

I've tried installing win 7 twice now but the windows updates won't install properly and other problems occur like check disk not working or driver updates hanging. System restore has now left my computer practically nonfunctional.

Any help thanks

torchwood · 07 Nov 2015

Hi No Mo,
Sounds like youve got a corrupt install, where did you get your W7 disk.

Roy

No mo · 07 Nov 2015

I can't remember. At some pc shop. But it's a couple of years old now. Installed fine in the past

Windows update ran. Installed some updates. Some failed.

and I did a sfc scan. Found corrupt files. My computer's returned to functioning. Drivers are updating again.

Layback Bear · 07 Nov 2015

Well lets see exactly what is installed. Completing this tutorial and post logs here.
It should give us some useful information.

Windows Genuine and Activation Issue Posting Instructions

No mo · 07 Nov 2015

Code:

Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: N/A, hr = 0xc004f012
Windows Product Key: *****-*****-WBRV8-GDJX6-R2MXM
Windows Product Key Hash: 2MBFUpbEvJDGKB3/rfJRi5z81GQ=
Windows Product ID: 00359-OEM-8783727-24329
Windows Product ID Type: 3
Windows License Type: OEM System Builder
Windows OS version: 6.1.7601.2.00010300.1.0.003
ID: {86158F9E-508F-45C9-823B-38503D8FF134}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000000
Build lab: 7601.win7sp1_gdr.150722-0600
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->
File Mismatch: C:\Windows\system32\wat\watadminsvc.exe[Hr = 0x80070003]
File Mismatch: C:\Windows\system32\wat\npwatweb.dll[Hr = 0x80070003]
File Mismatch: C:\Windows\system32\wat\watux.exe[Hr = 0x80070003]
File Mismatch: C:\Windows\system32\wat\watweb.dll[Hr = 0x80070003]

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{86158F9E-508F-45C9-823B-38503D8FF134}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-R2MXM</PKey><PID>00359-OEM-8783727-24329</PID><PIDType>3</PIDType><SID>S-1-5-21-2410457203-2682622735-146148101</SID><SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>System Product Name</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>0802   </Version><SMBIOSVersion major="2" minor="6"/><Date>20100623000000.000000+000</Date></BIOS><HWID>73D33107018400FC</HWID><UserLCID>1C09</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>South Africa Standard Time(GMT+02:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7601.17514

Name: Windows(R) 7, HomePremium edition
Description: Windows Operating System - Windows(R) 7, OEM_COA_NSLP channel
Activation ID: 586bc076-c93d-429a-afe5-a69fbc644e88
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00359-00174-837-224329-02-1033-7600.0000-3092015
Installation ID: 010590862836899135417193496514366354518621589436274076
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: R2MXM
License Status: Initial grace period
Time remaining: 40020 minute(s) (27 day(s))
Remaining Windows rearm count: 4
Trusted time: 2015/11/08 12:05:41 AM

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: N/A
HealthStatus: 0x0000000000000000
Event Time Stamp: N/A
ActiveX: Not Registered - 0x80040154
Admin Service: Not Registered - 0x80040154
HealthStatus Bitmask Output:


HWID Data-->
HWID Hash Current: NgAAAAEABgABAAEAAAABAAAAAgABAAEAJJTG6ET8yt4cvzYnQsaAlvTjqPleMzIwfCs0V1xd

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes, but no SLIC table
Windows marker version: N/A
OEMID and OEMTableID Consistent: N/A
BIOS Information: 
  ACPI Table Name    OEMID Value    OEMTableID Value
  APIC            062310        APIC0906
  FACP            062310        FACP0906
  HPET            062310        OEMHPET 
  MCFG            062310        OEMMCFG 
  OEMB            062310        OEMB0906
  GSCI            062310        GMCHSCI 
  OSFR            062310        OEMOSFR 
  SSDT            DpgPmm        CpuPm

Layback Bear · 07 Nov 2015

I see this in your log. Try activating Windows 7. Then see how the updates go.
When Windows 7 updates work it could still take from 5 hours up to 48 hours for.

License Status: Initial grace period Time remaining: 40020 minute(s) (27 day(s))

Ztruker · 07 Nov 2015

I've had the same problem on the last two Windows 7 clean installs I did. Windows Update just hung. I waited it out, rebooting several times working on other things, like device drivers and eventually I got the automatic Windows Updates. I don't remember how many maybe 40 to 70, but after that Windows Update worked normally.

No mo · 08 Nov 2015

@ Bear - Activation complete. I managed to find a Microsoft fix for windows updates. My updates seem to be working at the moment. Will post if I encounter any problems. Thanks for your help

@ Ztruker - It's odd 'cause I never really had a problem with it in the past. Perhaps windows 7 has become too overloaded with updates and service packs or something.

Layback Bear · 08 Nov 2015

When everything on your end is working properly it could still take from 6 to 48 hours for all 200 + updates. Let us know how long it takes for your system.

No mo · 08 Nov 2015

Windows update says I'm up to date now. I think it took a few hours (like maybe 3 or 4) to download the 200 bulk once it stopped hanging. Then there were still some odd updates popping up which I installed.