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Windows 7: Win 7 Install USB3 driver error

29 Jan 2016   #1
Davy

win7 x64
 
 
Win 7 Install USB3 driver error

Hi, just installed Win 7 Pro 64bit.

Gigabyte GA-F2A88X-D3H mobo
2 x 4 Gb cosair RAM (mobo recommended)
AMD A6 5400K 3.6ghz APU

After a whale of a time installing, blank screen after 'loading files' starting windows I got 'stumped' and installed Linux Mint via USB, went in like a flash.... I decied to have another bash at Win 7 installing still blanked screened, even after waiting half an hour as was advised, for some strange reason I plugged a HDMI lead in to the TV.... lo and behold Win 7 was waiting for me to input the keyboard & language etc - this page wasn't being displayed on the VGA monitor - as soon as I click 'enter' the VGA monitor sprang back to life!

Win 7 is up and running with drivers installed except USB3 driver controller which is 'yellow flagging' and NO USB3 activity, keyboard and mouse are on USB and USB 2 sockets are fine - any help please?

I have tried turning USB charge OFF in control panel and tried using a PS2 mouse without luck, I tried the mobo install disc and downloads from Gigabyte site.

Linux Mint USB works fine and dandy so I put this down to a driver issue. Thanks, Dave


My System SpecsSystem Spec
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29 Jan 2016   #2
SIW2

Microsoft Community Contributor Award Recipient

Vista x64 / 7 X64
 
 

It doesn't have built in usb3 drivers. You can get them from driverpacks.net
My System SpecsSystem Spec
29 Jan 2016   #3
ThrashZone

Win-7-Pro64bit 7-H-Prem-64bit
 
 

Hi and welcome to SevenForums,
Not sure if you're using a usb3 device or not ?
But at any rate you might consider connecting your front case usb3's with one of these
Give yourself more usb2 connections
Amazon.com: Silverstone Tek Internal 19-Pin USB3.0 to USB2.0 Adapter Cable (G11303050-RT): Computers & Accessories
My System SpecsSystem Spec
.

29 Jan 2016   #4
AddRAM

Windows 7 Pro x64 Windows 10 Pro x64
 
 

Every driver you need is on the motherboard CD, try again.
My System SpecsSystem Spec
30 Jan 2016   #5
Davy

win7 x64
 
 

The error is confusing me-:
'Windows found software driver but encountered an error to installing', then underneath 'system cannot find the file'.

The USB3 blue sockets ARE working on Linux but not Windows 7, the USB2 sockets work fine.... so it's clearly a driver issue be it on the mobo disc or Win 7 DVD disc, which is a genuine copy.

What the message could be telling me is, the driver pack has been found but not the relevant USB3 controller.

Wasn't there an issue with getting USB3 to work on windows 7?

Dave
My System SpecsSystem Spec
30 Jan 2016   #6
ThrashZone

Win-7-Pro64bit 7-H-Prem-64bit
 
 

Hi,
The drivers on the disk are probably pretty old you should get new drivers for just about everything from the mother board manufactures website.
My System SpecsSystem Spec
30 Jan 2016   #7
Davy

win7 x64
 
 

Yep, I've tried the Mobo website and get the same error, thanks, Dave.
My System SpecsSystem Spec
30 Jan 2016   #8
ThrashZone

Win-7-Pro64bit 7-H-Prem-64bit
 
 

Quote   Quote: Originally Posted by ThrashZone View Post
Hi and welcome to SevenForums,
Not sure if you're using a usb3 device or not ?
Hi
You didn't comment on the above ?
Link us to the exact device you're using on a usb3 port
My System SpecsSystem Spec
30 Jan 2016   #9
torchwood

W7 home premium 32bit/W7HP 64bit/w10 tp insider ring
 
 
desktop

Try downloading the drivers to your >>desktop<< then update via the Browse> let me pick, update settings.

Roy
My System SpecsSystem Spec
30 Jan 2016   #10
Davy

win7 x64
 
 

Sorry, Mouse and keyboard USB and USB2 are working fine on Win7 but can't install drivers for USB3 devices, needles to say USB3 are not working.... USB2 and USB3 work fine with Linux Mint, no problem here.

The error I get when installing from the mobo dvd or downloaded files from Gigabyte is-:
'Windows found software driver but encountered an error to installing', then underneath 'system cannot find the file'.

I've tried loading them from the desktop and still can't install the drivers.... I've tried using a PS2 mouse on the multi PS2 socket whilst disconnecting the USB keyboard and mouse. There are two yellow flags in 'other devices', they are not in the usual USB places. Hope that clarifies.

I don't want to go installing files on Win7 until I've installed all the drivers, this is the only problem I have that is holding me back, thus I'm running Linux Mint to get me by. Thank you for the interest shown,

Dave.
My System SpecsSystem Spec
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 Win 7 Install USB3 driver error




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