Windows 7 Forums

Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: Cannot Access System Setup via Installation CD or Bootable USB

08 Mar 2016   #1
SickOfTheBSOD

Windows 7 Home Premium x64
 
 
Cannot Access System Setup via Installation CD or Bootable USB

Hello everyone.

For some reason, I have lost access to the Installation menu accessible through both the Installation CD and a bootable USB with the same files as the Installation CD. I'm not sure when this started happening but I'm going to say within a couple of months. I had no problems before putting the Installation CD in and accessing the "Repair Computer" menu, the Disk Partition Menu (that one where you can view what's on the HDD such as OEM partitions, your drives, Recovery, etc), and every other menu that is accessible through the Installation disc.

I discovered this a few days ago when I was backing up my system with Windows System Image feature. The system image worked and is accessible but ONLY through "Revert to a System Image You Made Before" menu while running the OS. If I try to access this same menu using an Installation Disc or a bootable drive with the installation media on it, my screen will freeze at the screen where I am supposed to select my language. I also cannot use my mouse or my keyboard. The keyboard light does not appear for NUMLOCK and my mouse has no response; matter of fact, there's no mouse cursor on the screen either.

My PC is an Alienware X52 and it's had at least one clean install before. I don't know if that was a result of why my PC is acting strange but I was able to access the Setup Menus BEFORE this happened and a couple of months ago. I don't know why I can't now. I've checked the Installation CD on another PC and it reads no problem. I can also progress through the menus. I've even tried this with a bootable USB and I get the same results on my "test" PC. No problems found. However, if I try to do it on my Alienware, I get a frozen screen at the time where you select your language, no mouse cursor or response, and no keyboard response.

This is really weird and I don't know what is causing it. Perhaps it is a recovery partition or something that has become corrupted. However, I can't check that because the menu I usually go to freezes. ATM, my PC works fine, but I want to be able to access this screen again god forbid anything happens. Please tell me what I can do to fix this or what might be causing it. Thank you.


My System SpecsSystem Spec
.
08 Mar 2016   #2
RolandJS

Windows 7 Professional 64-bit
 
 

Was the backup image made onto external media? I'm asking 'cause I'm hoping Windows Backup did not accidentally over-write the factory restore/recovery partition.
My System SpecsSystem Spec
09 Mar 2016   #3
SickOfTheBSOD

Windows 7 Home Premium x64
 
 

Quote   Quote: Originally Posted by RolandJS View Post
Was the backup image made onto external media? I'm asking 'cause I'm hoping Windows Backup did not accidentally over-write the factory restore/recovery partition.
Yes. the backup image was made onto a "Passport 600GB" external hard drive.
My System SpecsSystem Spec
.

13 Mar 2016   #4
SickOfTheBSOD

Windows 7 Home Premium x64
 
 

Anyone?

The PC works fine but I cannot get to the Setup section on either the original installation CD or a bootable USB with the same setup files as the installation CD. I am quite concerned why I can't access this, and am wondering how I can access it if this option isn't available?
My System SpecsSystem Spec
14 Mar 2016   #5
AddRAM

Windows 7 Pro x64 Windows 10 Pro x64
 
 

Just create a new usb or install disc, takes just a few minutes

Download Windows 7 ISOs, Legally and for Free | PCsteps.com

https://rufus.akeo.ie/
My System SpecsSystem Spec
16 Mar 2016   #6
SickOfTheBSOD

Windows 7 Home Premium x64
 
 

Quote   Quote: Originally Posted by AddRAM View Post
Just create a new usb or install disc, takes just a few minutes

Download Windows 7 ISOs, Legally and for Free | PCsteps.com

https://rufus.akeo.ie/
This is a Windows 7 Home Premium one from Alienware (although it doesn't seem to have any of the alienware software that came with my original PC installation. God forbid I need to find all the software that Alienware installed on my PC, where could I find that (specifically a list of the programs installed on my PC)?

Thanks for your answer BTW.
My System SpecsSystem Spec
16 Mar 2016   #7
AddRAM

Windows 7 Pro x64 Windows 10 Pro x64
 
 

At Dell

Why would you want all that garbage, I mean software ?

Downloading Software for your Alienware System | Dell US

BTW, Alienware does not make Windows 7, Microsoft does.

If you bought a Dell, all the paperwork, manuals, phone numbers etc, should have come with it.
My System SpecsSystem Spec
16 Mar 2016   #8
torchwood

W7 home premium 32bit/W7HP 64bit/w10 tp insider ring
 
 

If your specs are correct
GET RID of 1 of your AV's.
When you repair install -- UNPLUG any external devices.
suggest you post a copy of your Disk management setup

Roy
My System SpecsSystem Spec
19 Mar 2016   #9
SickOfTheBSOD

Windows 7 Home Premium x64
 
 

Quote   Quote: Originally Posted by torchwood View Post
If your specs are correct
GET RID of 1 of your AV's.
When you repair install -- UNPLUG any external devices.
suggest you post a copy of your Disk management setup

Roy
OK. The next available time, I will.
My System SpecsSystem Spec
20 Mar 2016   #10
SickOfTheBSOD

Windows 7 Home Premium x64
 
 

As requested. Here is my Disk Management screenshot. It looks normal though, so why is it that I can't access the Setup screen using either my Windows 7 OS CD or a bootable USB?

Please help.

Also, I have made a backup system image. If I can't access the Setup section, does this mean I wouldn't be able to restore my backup image?


Attached Thumbnails
Cannot Access System Setup via Installation CD or Bootable USB-untitled2.png  
My System SpecsSystem Spec
Reply

 Cannot Access System Setup via Installation CD or Bootable USB




Thread Tools Search this Thread
Search this Thread:

Advanced Search




Similar help and support threads
Thread Forum
Bootable ISO - Create from Installation Files
How to Create a Bootable ISO from Windows 7 Installation Files How to EASILY make a bootable .iso file from Windows 7 or Vista Installation files with the FREE vlite. Vlite can be installed on 32 and 64 bit versions of XP, Vista and Windows 7. Homepage and Information: vLite -...
Tutorials
Windows 7 installation. Setup was unable to create a new system partit
I have been getting this error for the past few days while trying to re install windows & professional 64 bit. I have followed the instructions I found elsewhere but to no avail. What I have done... Created a new partition and formatted it, cleaned it and set it as active. But when i reboot the...
Installation & Setup
Setup was unable to create a new system partition - Installation Error
Hello, I have my HP Laptop which came with Windows Vista as the OS. I want to upgrade to Windows 7 so I bought Windows 7 from my local store. I entered the disc and did boot from CD. It reached to the page where it shows the disk partition. I deleted the partitions and created new one....
Installation & Setup
Bootable setup dvd/usb
i have installed windows 7 , and programs i needed , such as ashampoo,camtasia,xilisoft,......and much more.everytime i format my laptop ,i have to install these programs while they take me a long time. Is there any solution to make a bootable setup dvd/flash usb in order to install windows and all...
Backup and Restore
Bootable Disk for Windows 7 installation
Heres the background story: I own a Dell xps M1530 with a: 2.0 ghz dual core processor, 3gb of RAM, and (currently) a 360gb 7200rpm hard drive. I have purchased Windows 7 professorial 32bit to upgrade from Vista. Not shortly afterwards my hard drive started to go so I bought a new one(better on...
General Discussion


Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 09:34.

Twitter Facebook Google+



Windows 7 Forums

Seven Forums Android App Seven Forums IOS App