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Windows 7: DB2 C-Express installation - Windows Installer has stopped working

13 Jun 2016   #1
jimis

Windows 7 64 bit
 
 
DB2 C-Express installation - Windows Installer has stopped working

I am getting the message "Windows Installer has stopped working" as showed in the attachement. I believe the problem is with Windows or some of its configuration. I tried in different PC with exact same Windows version (Win 7 64 bits) and exact same setup.exe with 100% success.
I have read several threads with similar issue. Some of them suggest to work in regedit (see Suggestion 1 below) but there is no MachineThrottling here. Other suggestion is to disable Windows Customer Experience Improment Program but mine is already disable. Any suggestion will be appreciatted.
P.S.1. obviously I am running the setup.exe as administrator.
P.S.2. the installer source is IBM - DB2 Express-C




Suggestion 1:
Click on Start > Run > type "regedit"
Go to: HKEY_LOCAL_MACHINE\SOFTWARE\ Microsoft\ SQMClient\Windows\DisabledSessions
Look for the "MachineThrottling" key and delete it.
Close the registry editor and restart your PC.




Attached Thumbnails
DB2 C-Express installation - Windows Installer has stopped working-windows-installer-issue.jpg  
My System SpecsSystem Spec
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14 Jun 2016   #2
townsbg

Windows 7 pro 64-bit
 
 

Since it is happening on multiple computers I do not think that it is Windows 7 but some kind of incompatibility with Windows 7. Perhaps there is a work around. Since that is specialized software I suggest that you try the ibm community. https://www.ibm.com/developerworks/c...0-000000000805
My System SpecsSystem Spec
14 Jun 2016   #3
jimis

Windows 7 64 bit
 
 

Acctualy, it is happening only in one PC. Kindly, see my note above "...I tried in different PC with exact same Windows version (Win 7 64 bits) and exact same setup.exe with 100% success..."
My System SpecsSystem Spec
.

14 Jun 2016   #4
townsbg

Windows 7 pro 64-bit
 
 

Did you right click on the file and select run as administrator? What version are you trying to install?
My System SpecsSystem Spec
15 Jun 2016   #5
jimis

Windows 7 64 bit
 
 

Did you right click on the file and select run as administrator?
Answer: Yes.

What version are you trying to install?
Answer: I just tried again by downloading the lastest release and I got same issue. The release from IBM is 11.1 (v11.1_win64_expc.zip)

I attached now the logs. I guess it is an issue with Windows Installer in this PC but I don't know what I can check.


Attached Files
File Type: log DB2-EXPC-Wed Jun 15 12_32_46 2016.log (61.1 KB, 1 views)
My System SpecsSystem Spec
15 Jun 2016   #6
townsbg

Windows 7 pro 64-bit
 
 

I don't know enough about db2 to know what to look for in that log. Try opening up command prompt as an administrator (right click and select run as administration) and then type in the box sfc /scannow. Try running that 3 times.
My System SpecsSystem Spec
23 Jun 2016   #7
jimis

Windows 7 64 bit
 
 

Kindly, see the sfc.jpg attached. Please, could you tell me how it relates to my problem and how would sfc be helpful in my case?


Attached Images
DB2 C-Express installation - Windows Installer has stopped working-sfc.jpg 
My System SpecsSystem Spec
25 Jun 2016   #8
townsbg

Windows 7 pro 64-bit
 
 

That was to make sure that there aren't any problems with system files. As I've explained I don't know much about db2 so I don't think that I can help you further. I'll see if someone else can.
My System SpecsSystem Spec
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