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Windows 7: New Install of Windows 7 and can't Update it.

08 Jul 2016   #1
Microbell

Windows 7 Pro 64bit SP1+Updates
 
 
New Install of Windows 7 and can't Update it.

Hello Everyone,

I need some advice on installing Windows 7 updates on a new install. Most of the time I can wing it to get these updates installed but it seams I'm stuck. As is posted all over the net using Windows update in 7 just sits there and spins "searching for updates" for hours on end (I ran for 9 hr's and it was still looking) and each of MS's stand alone installers KB3145739, KB3138612, KB3161608 etc does the same thing.

So I then tried both Autopatcher and WSUS Offline Update tools and while both found and downloaded the updates as soon as I try to install I'm right back to waiting and waiting with nothing installing. Both Autopatcher and WSUS seam to first install KB2533623 and gets hung on it as Autopatcher installed the first module and made it to 98% then stopped and it took over an hour to reach 98%. WSUS also tries to install KB2533623 first and just sits there with a blinking cursor.

Both seam to launch wusa.exe in task manager and I'm wondering if that's the problem. This is a Licensed and activated version of Windows 7 Pro 64 bit and I did install the stand alone SP1 pack prior to trying to install the updates but I'm at a loss as to my next steps since all 3 of the methods have failed. I tried to run just KB2533623 alone but that launches the "searching for updates" and I'm stuck again.

Any advice on what I can try next or an easier way?


My System SpecsSystem Spec
.
08 Jul 2016   #2
torchwood

W7 home premium 32bit/W7HP 64bit/w10 tp insider ring
 
 

Hi Microbell,
Lets have a look see whats getting in the way.
please run this tool
http://go.microsoft.com/fwlink/?LinkID=52012

and then from the windowsUpdate log, the last day's entries.

Roy
My System SpecsSystem Spec
08 Jul 2016   #3
Microbell

Windows 7 Pro 64bit SP1+Updates
 
 

Here's what the tool produced.

Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: N/A, hr = 0xc004f012
Windows Product Key: *****-*****-DVGVK-CGPPD-B324D
Windows Product Key Hash: RJLb3FHCYTIBj/8qV7WOSZAIJNs=
Windows Product ID: 00371-178-6093584-85826
Windows Product ID Type: 5
Windows License Type: Retail
Windows OS version: 6.1.7601.2.00010100.1.0.048
ID: {11C0881D-9294-45C6-BBE7-4FE9DF4833A3}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Professional
Architecture: 0x00000009
Build lab: 7601.win7sp1_rtm.101119-1850
TTS Error:
Validation Diagnostic:
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->
File Mismatch: C:\Windows\system32\wat\watadminsvc.exe[Hr = 0x80070003]
File Mismatch: C:\Windows\system32\wat\npwatweb.dll[Hr = 0x80070003]
File Mismatch: C:\Windows\system32\wat\watux.exe[Hr = 0x80070003]
File Mismatch: C:\Windows\system32\wat\watweb.dll[Hr = 0x80070003]

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{11C0881D-9294-45C6-BBE7-4FE9DF4833A3}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-B324D</PKey><PID>00371-178-6093584-85826</PID><PIDType>5</PIDType><SID>S-1-5-21-1036992354-1152850049-1899934051</SID><SYSTEM><Manufacturer>MSI</Manufacturer><Model>MS-7978</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>A.40</Version><SMBIOSVersion major="3" minor="0"/><Date>20160122000000.000000+000</Date></BIOS><HWID>47243B07018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7601.17514

Name: Windows(R) 7, Professional edition
Description: Windows Operating System - Windows(R) 7, RETAIL channel
Activation ID: e838d943-63ed-4a0b-9fb1-47152908acc9
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00371-00170-178-609358-00-1033-7600.0000-1892016
Installation ID: 018036627554936985358722839644646962750970468510271660
Processor Certificate URL: SpcService Web Service
Machine Certificate URL: RacService Web Service
Use License URL: UseLicenseService Web Service
Product Key Certificate URL: PkcService Web Service
Partial Product Key: B324D
License Status: Licensed
Remaining Windows rearm count: 4
Trusted time: 7/8/2016 3:37:48 PM

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: N/A
HealthStatus: 0x0000000000000000
Event Time Stamp: N/A
ActiveX: Not Registered - 0x80040154
Admin Service: Not Registered - 0x80040154
HealthStatus Bitmask Output:


HWID Data-->
HWID Hash Current: MAAAAAEAAgABAAEAAAACAAAAAgABAAEAHKIMNaw3WjmOBqQSbHCINjJYaAYK5PRS

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes, but no SLIC table
Windows marker version: N/A
OEMID and OEMTableID Consistent: N/A
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC ALASKA A M I
FACP ALASKA A M I
DBGP INTEL
HPET ALASKA A M I
MCFG ALASKA A M I
FPDT ALASKA A M I
FIDT ALASKA A M I
SSDT SataRe SataTabl
LPIT INTEL SKL
SSDT SataRe SataTabl
SSDT SataRe SataTabl
SSDT SataRe SataTabl
DBG2 INTEL
SSDT SataRe SataTabl
SSDT SataRe SataTabl
UEFI
SSDT SataRe SataTabl


And here's the last days update log entries but since Iv'e tried to do this several times it's big so I'm going to attach it as a txt file to this post.

**Note** WSUS is running at this time to see if it progresses but still stuck on KB2533623


Attached Files
File Type: log WindowsUpdate.log (970.2 KB, 1 views)
My System SpecsSystem Spec
.

08 Jul 2016   #4
AddRAM

Windows 7 Pro x64 Windows 10 Pro x64
 
 

A new install could take a day to update, just leave it on overnight

They should be there in the morning
My System SpecsSystem Spec
08 Jul 2016   #5
Microbell

Windows 7 Pro 64bit SP1+Updates
 
 

Quote   Quote: Originally Posted by AddRAM View Post
A new install could take a day to update, just leave it on overnight

They should be there in the morning

Using which method? Right now I have WSUS running and installing but should I continue or close and use Windows update or Autopatcher?
My System SpecsSystem Spec
08 Jul 2016   #6
torchwood

W7 home premium 32bit/W7HP 64bit/w10 tp insider ring
 
 

Hi MicroBell,
Your licenced but NOT registered

Please run KB971033

Reboot

rerun the tool the file mismatch's will be gone ActiveX and Admin services will be registered then you'll be good to go

File Scan Data-->
File Mismatch: C:\Windows\system32\wat\watadminsvc.exe[Hr = 0x80070003]
File Mismatch: C:\Windows\system32\wat\npwatweb.dll[Hr = 0x80070003]
File Mismatch: C:\Windows\system32\wat\watux.exe[Hr = 0x80070003]
File Mismatch: C:\Windows\system32\wat\watweb.dll[Hr = 0x80070003]

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: N/A
HealthStatus: 0x0000000000000000
Event Time Stamp: N/A
ActiveX: Not Registered - 0x80040154
Admin Service: Not Registered - 0x80040154

Roy
My System SpecsSystem Spec
08 Jul 2016   #7
Microbell

Windows 7 Pro 64bit SP1+Updates
 
 

Roy,

Ok. I download KB971033 but I'm going to wait to run it as I seamed to take a step forward but I don't know if that's good or not. As I was still running WSUS a pop up window said "Windows Update Found Updates" please reboot. I did.....Windows did it's thing and when I checked in Installed updates it installed 4 updates, KB3045685, KB2993651, KB2729094, and KB2813430.

And all show "Failed" in status. But what DID appear were the other updates (210 of them) so I weeded out (unchecked) the Windows 10 few and selected "Install Updates". So now instead of the looping "Checking for Updates" I have a looping "Preparing to Install" for the last 3 hours.

So will running KB971033 do anything to fix this issue with the updates as I can now see them but am stuck on installing them? I don't want to stop that "Preparing to install" if it has a chance of completing the task of installing the updates however if your sure it won't complete without that KB then I'll do that next.
My System SpecsSystem Spec
08 Jul 2016   #8
Microbell

Windows 7 Pro 64bit SP1+Updates
 
 
Solved (mostly)

Thanks for all your help guys. I was finally able to solve this issue after a few tries and I still have 1 of 4 updates left that is causing "configuring windows" to hang but I got 241 of the 245 updates with only 2 that failed.

Failed: KB2861208
KB2742631 (Both .Net Framework4.5 related)

Don't remember the other 4 but one was IE11 so really only 1 of the other 3 was causing the hang.


Thanks again!
My System SpecsSystem Spec
10 Jul 2016   #9
AddRAM

Windows 7 Pro x64 Windows 10 Pro x64
 
 

Told ya, new installs are a real pain anymore.

Do not forget to create a disk image when you`re all done with the updates, drivers and programs etc.

Macrium Reflect Free

Backup Complete Computer - Create an Image Backup
My System SpecsSystem Spec
10 Jul 2016   #10
Microbell

Windows 7 Pro 64bit SP1+Updates
 
 

"Do not forget to create a disk image when you`re all done with the updates, drivers and programs etc."

Already did. Do NOT want to go though this again so as long as I have no new main hardware failures I can restore from the image.
My System SpecsSystem Spec
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 New Install of Windows 7 and can't Update it.




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