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Windows 7: Installation Problems

29 Dec 2009   #1

 
 
Installation Problems

Under my maintenance contract I had a new screen and motherboard installed on my Inspiron 6400 Laptop. That was followed a week later by my hard drive. On the new hard drive I installed Vista followed by an upgrade to Windows 7. I'm now having problems with my laptop keyboard not working. I've downloaded the drivers, but nothing seems to help.

Should I reformat and start over as I believe I failed to install the drivers in the proper order.

If so, how do I reformat my hard drive with Windows 7 now installed?

My System SpecsSystem Spec
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29 Dec 2009   #2

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium SP1, clean install, upgrade disc
 
 

Quote   Quote: Originally Posted by DennisAk View Post
Under my maintenance contract I had a new screen and motherboard installed on my Inspiron 6400 Laptop. That was followed a week later by my hard drive. On the new hard drive I installed Vista followed by an upgrade to Windows 7. I'm now having problems with my laptop keyboard not working. I've downloaded the drivers, but nothing seems to help.

Should I reformat and start over as I believe I failed to install the drivers in the proper order.

If so, how do I reformat my hard drive with Windows 7 now installed?
If you want to start over, you must boot up with the DVD,choose custom/clean install. Then you choose the advanced option and choose format.
My System SpecsSystem Spec
29 Dec 2009   #3

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium SP1, clean install, upgrade disc
 
 

Thank you for contacting me. What went wrong with the install. If you do a clean install it should have worked. Tell me what happened.
My System SpecsSystem Spec
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29 Dec 2009   #4
Microsoft MVP

 

Can you do a Repair Install with the keyboard functionality you have?

It will refresh the installation of all drivers.

It just takes inserting the DVD and running an Upgrade install from Windows 7 desktop.

You can use the onscreen keyboard if necessary to get it started: Type without using the keyboard (On-Screen Keyboard)
My System SpecsSystem Spec
29 Dec 2009   #5

Windows 7 x64
 
 

If you had all this stuff replaced, make sure the connector for the motherboard was reinstalled correctly. They probably took it out to replace some items and perhaps did not plug it back in correctly...

If you do not know how to remove it to check, there is probably a diagram on the dell site explaining how to remove the keyboard.

Of course, whatever happened to your screen and motherboard may have damaged your keyboard.
My System SpecsSystem Spec
04 Jan 2010   #6

 
 
Problem solved

The connected for my keyboard and touchscreen had come loose
My System SpecsSystem Spec
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