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#1
"Not responding!"
A friend of mine are having some serious problems on his Gateway notebook! Because they refrain from giving us any technical assistance I am resorting to this forum where I have recieved so much help in the past.
He is experiencing the same problem over and over again, and nothing we do seems to resolve the problem. We intalled Vista, Windows 7 7022, then XP, and then Windows 7 7057, but the same thing keeps on happening.
He constantly gets a "non responding" issue when opening programs. Sometimes they open normally and sometimes not. It also just happens randomly with random programs.
This is what he has already tried, but to no avail!!:
We have done the following to try and stop the problem of "Not Responding":
1. Hardware:
a) We have changed the memory and the problem is still there.
b) We took out the battery and re-inserted it again. Still the same.
c) We removed the harddrive and re-inserted it again. Still the same.
d) We checked the fan. There is no dirt and it is working just fine.
2. Software:
a) Vista
b) Windows 7
c) XP Home
d) Windows 7
We have tried all of the software above, but the problem of "not responding" is still there.
d) We removed Norton Internet Security anti-virus and replaced it with Kaspersky.
e) We deleted some add-ons.
f) We have done a Windows System Generator Health Report. There it gives an error ( Symantec Network Security Intermediate Filter driver: tv.ConfigMgrErr24)
g) We have run "Regedit" and deleted some Windows Keys
h) We have uninstalled Nero.
i) We have uninstalled iTunes.
j) We have updated the BIOS from the Gateway website. ( Flashed the BIOS )
QUESTIONS:
1. Is this M-6847 Gateway product compatible with Windows7 or not?
2. Which BIOS version will work if Windows7 is the Operating System?
3. Which BIOS version will be the best for M-6847?
4. Which Registry Cleaner is compatible with Windows7 on Gateway?
I also insert an Everest report on his system specs.
We truly hope and believe there is someone out there that can provide us with some help on this matter!!
Thanks in advance!!!