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Windows 7: Upgrade Fails on TWO PCs - Same Error


17 Feb 2010   #1

Windows 7 Home Premium
 
 
Upgrade Fails on TWO PCs - Same Error

Hello,

I have tried to upgrade to Windows 7 Home Premium (32-bit) from both my laptop and my PC. They are both on Vista Home Premium.

I get the exact same problem. The process runs all the way through to the end, gives a green tick next to each of the processes it is doing, and then finishes up by telling me that Windows 7 could not be installed on this computer and then unwinds the entire thing, putting me back on Vista again.

It is really bad that NO REASON is given whatsoever!

I tried this 4-5 times on my laptop with the same result, wasting so many hours. I tried this yesterday on my PC and the whole thing dragged on for well over 4 hours (until 2:30AM in the morning when I would much rather have been in bed) before doing the same. It is very aggravating indeed.

Yes, I did install and run the Windows 7 Advisor prior to trying the upgrade and was told on both computers that I could indeed upgrade. Yesterday, on the PC upgrade attempt, I was told the first time that certain software programs might conflict and so deinstalled all the ones listed and tried the upgrade procedure again.

This is extremely frustrating. I don't want to do a clean install from scratch because I have SO MANY programs installed, and specific configurations for each etc., not to speak of having to deinstall many of them first because of their online license codes etc.

Any help would be much appreciated.

Regards,

Asoka

My System SpecsSystem Spec
.

17 Feb 2010   #2

Windows 7 Ultimate x64
 
 

Considering how much time you've said has been wasted already, perhaps a Clean Install is the way forward, as you would have had Windows 7 on both P.C's now, and all your software reinstalled and configured.
My System SpecsSystem Spec
17 Feb 2010   #3

Windows 7 Home Premium
 
 

Thank you for your thoughts. But trust me when I tell you that the time I spent doing all this is like a drop in the ocean compared to how long it would take me to reinstall all my stuff. We're talking 1-2 weeks at least.

So, I will tend to do whatever I can possibly do to avoid this. But yes, perhaps it will be inevitable in the end.

Asoka
My System SpecsSystem Spec
.


17 Feb 2010   #4
Microsoft MVP

 

Did you download Windows 7 to burn to DVD?

Try Verifying the DVD against ISO using ImgBurn. Look for "bootable" in text at left after loading ISO, then add DVD to Verify against ISO.

If necessary burn DVD at 4x with Verify on ImgBurn - it never fails.

If you bought the Windows 7 on DVD, try extracting the files to desktop to run Setup as Admin.

Take a look at the log files from attempted upgrades. The last entry should be revealing:

C:\$WINDOWS.~BT\Sources\Panther\setuperr.log
C:\$WINDOWS.~BT\Sources\Panther\setupact.log
C:\$WINDOWS.~BT\Sources\Panther\miglog.xml
C:\$WINDOWS.~BT\Sources\Panther\setupapi\setupapi.dev.log
C:\$WINDOWS.~BT\Sources\Panther\setupapi\setupapi.app.log
C:\$WINDOWS.~BT\Sources\Panther\PreGatherPnPList.log
C:\$WINDOWS.~BT\Sources\Panther\PostGatherPnPList.log
My System SpecsSystem Spec
17 Feb 2010   #5

Windows 7 Home Premium
 
 

Hello,

Thank you for your reply.

I bought the official upgrade DVD.

I found the files you mention and have tried to attach them to this reply, without success. It keeps timing out. The PostGather one did not seem to be there; maybe because it never got to that stage.


Asoka
My System SpecsSystem Spec
17 Feb 2010   #6

windows
 
 

not to be rude, however i will be honest ALWAYS do a clean install. altogether i have about 60 programs that i install every time i reinstall the os. the main reason for a clean install in my book is that even though an upgrade install is updating and or replacing files there is still a good chance for one or more of the older files to cause problems down the road. i backup anything i cannot afford to lose and wipe the c drive at least 3 times then install the os. after some bleed through from only wiping the drive once under 98 and reinstalling 98 only to find files that should have been gone because of the drive wipe. after that happened a couple i learned to do multiple wipes. remember you have been running vista for however long it does degrade over time just like any os does. it is simply better to clean install, so you have a fresh, fast, and responsive os.

edit:

it takes no one 2 weeks to get a windows os setup. 2 days max. even with all my programs, adjusting these programs options to my liking, tweaking and installing tweaks for the os, setting all my security software settings to my liking, adding the addons to firefox and tweaking it to my liking it will take me 2 days at max and that is if i am being lazy.
My System SpecsSystem Spec
17 Feb 2010   #7

Windows 7 Home Premium
 
 

Hi,

Yes, maybe the fresh install will prove inevitable in the end and I take on board all of your practical points about OS degrading etc. You make many wise points.

You have 60 programs. I have 335 or so.

It is not correct to say that it takes "nobody" 2 weeks to reinstall software. Please remember that in many cases, it is not just the reinstall itself involved. For instance, I have several Trading programs, which means not just reinstalling the software but also recreating ALL of the templates WITHIN that program all from scratch, i.e. all the studies one normally looks at etc. Then there is software that has to be de-installed BEFORE you do the fresh OS install because there are only 2-3 keys allowed for that many PCs. You have to identify which programs they are and then do that first where possible. Then there are all the ones that you have to contact support desks for and wait a couple for days for replies, either because you forgot the activation password or because it is no longer valid. And so on.

It is all a major pain in the neck so if it is possible to avoid a fresh install, I will. Each person is different. Perhaps your 60 programs are easy to reinstall from scratch. Many of my 335 are not.

Asoka
My System SpecsSystem Spec
17 Feb 2010   #8
Microsoft MVP

 

Remember also that once you get the clean install, you can use Windows 7 backup imaging for a baseline image and then regular backups as you please.

Then you never have to reinstall again, just reimage the HD or a replacement to recent or baseline.

If there was ever a time to do a clean install, now is it with the best OS ever.

Since you bought retail, MS tech support has the fixes for these failed in-place upgrades. But I would see it as an omen since in-place Upgrade is itself a corruption path and you have a behemoth installation.
My System SpecsSystem Spec
17 Feb 2010   #9

windows
 
 

with 335 program i can see it taking a week or two to get everything to your liking, however now i can understand why the upgrade path failed. i doubt anyone with anywhere near that many programs to install will be able to get the upgrade to work regardless of what the upgrade adviser said. as for recreating templates please elaborate.
My System SpecsSystem Spec
17 Feb 2010   #10

Win7 Home Premium 64x
 
 

335? or so? wow. I cant imagine that many different types of programs. I was going to say just write them all down and then organize them in a stack of discs and then reinstall, but wow thats a lot of programs.

I probably have about 100-150 programs saved on my external HD, (Mostly freeware for specific purposes) but I dont use them all. If I need to, then I will install it, so they are available, but I cant imagine having that many programs installed on my comp at all times.
My System SpecsSystem Spec
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 Upgrade Fails on TWO PCs - Same Error




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