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| 22 Mar 2010 | #1 |
| | [HELP] when turn on my notebook, one module is missing hi guys, i'm new here.. but i want to ask something.. my notebook just installed windows 7 professional a week ago, there's no problem beginning.. but yesterday, when i turn on my notebook, just after booting, it said that folder windows\system32\schnas21.dll module can't be found. could you guys tell me, what module is it?? and how to get that module?? thank's |
My System Specs | |
| 22 Mar 2010 | #2 |
| | Looks like that is a virus or malware. Do you have anti-virus installed? Which one? |
| My System Specs |
| 22 Mar 2010 | #3 |
| | Only reference I can find is a German website (Firefox öffnet sich und schließt wieder - schnas21.dll - PCFreunde.de). According to that site, it is a trojan (TR\Fakealert.qyw.B). Run Malwarebytes and see if it helps. Kari |
| My System Specs |
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| 22 Mar 2010 | #4 |
| | Also, in MSCONFIG, disable any entry that resembles that schnas. If you're unsure, disable everything other than the antivirus app, then re-enable one by one. Run CCleaner, it'll remove any orphan entries which may be responsible for that message. |
| My System Specs |
| 22 Mar 2010 | #5 |
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Quote: Originally Posted by Desslok  Looks like that is a virus or malware. Do you have anti-virus installed? Which one?
Quote: Originally Posted by Kari Only reference I can find is a German website (Firefox öffnet sich und schließt wieder - schnas21.dll - PCFreunde.de). According to that site, it is a trojan (TR\Fakealert.qyw.B). Run Malwarebytes and see if it helps. Kari
Quote: Originally Posted by Bill2 Also, in MSCONFIG, disable any entry that resembles that schnas. If you're unsure, disable everything other than the antivirus app, then re-enable one by one. Run CCleaner, it'll remove any orphan entries which may be responsible for that message. any other suggestion?? |
| My System Specs |
| 22 Mar 2010 | #6 |
| | It seems to me that your AV partially took care of the issue. Seems like maybe it quarantined the DLL but the trojan is still launching and looking for a DLL it needs. Did you see anything in MSconfig as mentioned? |
| My System Specs |
| 22 Mar 2010 | #7 |
| | Check if you can find the Fakealert.qyw.B, it should be in your temp folder. |
| My System Specs |
| 22 Mar 2010 | #8 |
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Quote: Originally Posted by Desslok It seems to me that your AV partially took care of the issue. Seems like maybe it quarantined the DLL but the trojan is still launching and looking for a DLL it needs. Did you see anything in MSconfig as mentioned?
Quote: Originally Posted by Kari Check if you can find the Fakealert.qyw.B, it should be in your temp folder. |
| My System Specs |
| 22 Mar 2010 | #9 |
| | oh guys i already found the msconfig using run, i could see 1 start item using that module is canaveral and the manufacturer is unknown, so what could i do?? |
| My System Specs |
| 23 Mar 2010 | #10 |
| | andresse89, Canaveral is not a routine startup item. Uncheck this item in MSCONFIG. It'll give you a message about wanting to restart, do so. Before restarting, under the column "Command" in Startup tab of MSCONFIG, note down its path. Delete this file from that directory by rebooting the PC in Safe Mode. |
| My System Specs |
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