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Windows 7: [HELP] when turn on my notebook, one module is missing


22 Mar 2010   #1

windows 7 professional
 
 
[HELP] when turn on my notebook, one module is missing

hi guys, i'm new here.. but i want to ask something.. my notebook just installed windows 7 professional a week ago, there's no problem beginning..

but yesterday, when i turn on my notebook, just after booting, it said that folder windows\system32\schnas21.dll module can't be found.

could you guys tell me, what module is it?? and how to get that module??
thank's

My System SpecsSystem Spec
.

22 Mar 2010   #2

Windows 7
 
 

Looks like that is a virus or malware. Do you have anti-virus installed? Which one?
My System SpecsSystem Spec
22 Mar 2010   #3

Microsoft Community Contributor Award Recipient

Windows 8.1 Pro with Media Center
 
 

Only reference I can find is a German website (Firefox öffnet sich und schließt wieder - schnas21.dll - PCFreunde.de). According to that site, it is a trojan (TR\Fakealert.qyw.B).

Run Malwarebytes and see if it helps.

Kari
My System SpecsSystem Spec
.


22 Mar 2010   #4

Windows 7 x64 pro/ Windows 7 x86 Pro/ XP SP3 x86
 
 

Also, in MSCONFIG, disable any entry that resembles that schnas. If you're unsure, disable everything other than the antivirus app, then re-enable one by one.
Run CCleaner, it'll remove any orphan entries which may be responsible for that message.
My System SpecsSystem Spec
22 Mar 2010   #5

windows 7 professional
 
 

Quote   Quote: Originally Posted by Desslok View Post
Looks like that is a virus or malware. Do you have anti-virus installed? Which one?
yes, i use the last avast free antivirus, i know there are 2 viruses(nzyqea.exe and nzyqeb.exe), and i already delete it, but now still nothing changes.. still like that when i turn on my notebook

Quote   Quote: Originally Posted by Kari View Post
Only reference I can find is a German website (Firefox öffnet sich und schließt wieder - schnas21.dll - PCFreunde.de). According to that site, it is a trojan (TR\Fakealert.qyw.B).

Run Malwarebytes and see if it helps.

Kari
i don't know why, it said this module can't be found.. i'll try that malwarebytes..

Quote   Quote: Originally Posted by Bill2 View Post
Also, in MSCONFIG, disable any entry that resembles that schnas. If you're unsure, disable everything other than the antivirus app, then re-enable one by one.
Run CCleaner, it'll remove any orphan entries which may be responsible for that message.
i'll try CCleaner too guys, thanks..

any other suggestion??
My System SpecsSystem Spec
22 Mar 2010   #6

Windows 7
 
 

It seems to me that your AV partially took care of the issue. Seems like maybe it quarantined the DLL but the trojan is still launching and looking for a DLL it needs. Did you see anything in MSconfig as mentioned?
My System SpecsSystem Spec
22 Mar 2010   #7

Microsoft Community Contributor Award Recipient

Windows 8.1 Pro with Media Center
 
 

Check if you can find the Fakealert.qyw.B, it should be in your temp folder.
My System SpecsSystem Spec
22 Mar 2010   #8

windows 7 professional
 
 

Quote   Quote: Originally Posted by Desslok View Post
It seems to me that your AV partially took care of the issue. Seems like maybe it quarantined the DLL but the trojan is still launching and looking for a DLL it needs. Did you see anything in MSconfig as mentioned?
sory, i'm beginner with this notebook and windows 7, where could i see the MSconfig??

Quote   Quote: Originally Posted by Kari View Post
Check if you can find the Fakealert.qyw.B, it should be in your temp folder.
where could i see the temp folder??
My System SpecsSystem Spec
22 Mar 2010   #9

windows 7 professional
 
 

oh guys i already found the msconfig using run, i could see 1 start item using that module is canaveral and the manufacturer is unknown, so what could i do??
My System SpecsSystem Spec
23 Mar 2010   #10

Windows 7 x64 pro/ Windows 7 x86 Pro/ XP SP3 x86
 
 

andresse89,
Canaveral is not a routine startup item. Uncheck this item in MSCONFIG. It'll give you a message about wanting to restart, do so.
Before restarting, under the column "Command" in Startup tab of MSCONFIG, note down its path. Delete this file from that directory by rebooting the PC in Safe Mode.
My System SpecsSystem Spec
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 [HELP] when turn on my notebook, one module is missing




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