Windows 7 Forums

Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.

Windows 7: Windows 7 upgrade setup error: ntdll.dll

25 Mar 2010   #1

Windows 7 upgrade setup error: ntdll.dll

Hi All,

I searched the forum and found a lot a references to issues related to the ntdll.dll, but nothing related to running the setup.exe for Windows 7 upgrade (from Vista).

When I run the setup for my upgrade to Windows 7 the setup application crashes early in the process and I get this error:
Problem signature:
Problem Event Name: APPCRASH
Application Name: setup.exe_Microsoft® Windows® Operating System
Application Version: 6.1.7600.16385
Application Timestamp: 4a5bc07e
Fault Module Name: ntdll.dll
Fault Module Version: 6.0.6002.18005
Fault Module Timestamp: 49e03821
Exception Code: c0000005
Exception Offset: 000399ae
OS Version: 6.0.6002.
Locale ID: 1033
Additional Information 1: bfef
Additional Information 2: e8adce1c2b9e7be834b4063ac3c53863
Additional Information 3: bfef
Additional Information 4: e8adce1c2b9e7be834b4063ac3c53863

I could not find any thing on google that got me any closer on resolving this issue. Thanks!


My System SpecsSystem Spec

26 Mar 2010   #2

Windows 7 Professional x64


You may try testing your system files. Open an elevated command prompt and enter sfc /scannow.

If that doesn't work, you may need to boot from the DVD or other installation source, and do a clean install. Be sure to backup your data first. You can use the Easy
My System SpecsSystem Spec
26 Mar 2010   #3


Thanks Jonathan, I did perform the suggested sfc /scannow and it did find some issues that it could not fix and it ask me to check the log file for further information. I did that too, but I was not able to understand the file enough for me to take any real action. I think I will need to boot from the CD and do a fresh install, which is always provide the best install anyway.

Thanks for your help.
My System SpecsSystem Spec


 Windows 7 upgrade setup error: ntdll.dll

Thread Tools

Similar help and support threads for2: Windows 7 upgrade setup error: ntdll.dll
Thread Forum
Solved ntdll.dll driver error with executing applications Drivers
Ntdll.dll error BSOD Help and Support
GTA SA ntdll.dll error Gaming
Solved Running cmd as admin crashes Explorer ntdll.dll error General Discussion
Memory upgrade 2GB stick windows reboot loop/ setup stuck Hardware & Devices
ntdll.dll error when trying to choose a folder for a program BSOD Help and Support
ntdll.dll error with Windows Live software Software

Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

© Designer Media Ltd

All times are GMT -5. The time now is 08:30 PM.
Twitter Facebook Google+

Windows 7 Forums

Seven Forums Android App Seven Forums IOS App

1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33