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Windows 7: Windows 7 Install cannot load RAID drivers


03 Apr 2010   #1

Windows 7 Professional x64
 
 
Windows 7 Install cannot load RAID drivers

I recently built a new computer using the Asus Rampage II Gene motherboard, which uses the ICH10R southbridge and the Intel Matrix Storage Raid controller. Something happened in transport where the setting in the BIOS got reset from RAID mode to IDE mode and now after switching it back to RAID mode the boot process cannot find a bootable device. I checked the bootup priority manager to make sure that was not the issue. I have been trying to use Windows 7 startup repair to fix this problem, but when I attempt to load the x64 RAID drivers for the Intel Matrix Storage controller, Windows install attempts to load them, but then errors out saying "Failed to load driver". I am almost 100% certain these are the correct drivers since I downloaded them from my motherboard's product webpage. I have also tried the most recent drivers directly from Intel. I have tried the other drivers that come with the download for other southbridge's, and I have also tried running Windows 7 x86 install and using the 32-bit drivers, all with the same result. Does anyone have any idea what might be going wrong or how to get around this? My computer is essentially unusable in this state and I would really like to avoid having to reinstall Windows.

Thanks

My System SpecsSystem Spec
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04 Apr 2010   #2

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by nerdBrain View Post
I recently built a new computer using the Asus Rampage II Gene motherboard, which uses the ICH10R southbridge and the Intel Matrix Storage Raid controller. Something happened in transport where the setting in the BIOS got reset from RAID mode to IDE mode and now after switching it back to RAID mode the boot process cannot find a bootable device. I checked the bootup priority manager to make sure that was not the issue. I have been trying to use Windows 7 startup repair to fix this problem, but when I attempt to load the x64 RAID drivers for the Intel Matrix Storage controller, Windows install attempts to load them, but then errors out saying "Failed to load driver". I am almost 100% certain these are the correct drivers since I downloaded them from my motherboard's product webpage. I have also tried the most recent drivers directly from Intel. I have tried the other drivers that come with the download for other southbridge's, and I have also tried running Windows 7 x86 install and using the 32-bit drivers, all with the same result. Does anyone have any idea what might be going wrong or how to get around this? My computer is essentially unusable in this state and I would really like to avoid having to reinstall Windows.

Thanks
Can you boot from the win 7 dvd to bios, or safe boot (F8)?

Ken
My System SpecsSystem Spec
04 Apr 2010   #3

Windows 7 Professional x64
 
 

I can get into the BIOS and I can boot to the Windows 7 dvd, but the computer does not recognize any other boot device besides the CD-ROM drive. Basically, it cannot find the Windows 7 boot loader since the BIOS screwup. Is there some other BIOS that I am unaware of that you can access through the Windows 7 dvd?
My System SpecsSystem Spec
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04 Apr 2010   #4

Microsoft Community Contributor Award Recipient

ME/XP/Vista/Win7
 
 

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04 Apr 2010   #5

Windows 7 Professional x64
 
 

Yes, this is exactly what I have been trying to do. Right after it gets to the image at stage 6 "Adding drivers" it errors out saying that "Drivers failed to load". The drivers are on a thumb drive. Could that be the problem?
My System SpecsSystem Spec
04 Apr 2010   #6

Windows 7 Enterprise (x64); Windows Server 2008 R2 (x64)
 
 

Quote   Quote: Originally Posted by nerdBrain View Post
Yes, this is exactly what I have been trying to do. Right after it gets to the image at stage 6 "Adding drivers" it errors out saying that "Drivers failed to load". The drivers are on a thumb drive. Could that be the problem?
Have you checked the cables to the SATA controller? Make sure one did not come lose. You did by chance swap the cables around? If you did the machine will not be able to access the RAID because information is written to each drive telling it where it is in the RAID.
My System SpecsSystem Spec
04 Apr 2010   #7

Microsoft Community Contributor Award Recipient

ME/XP/Vista/Win7
 
 

Quote   Quote: Originally Posted by nerdBrain View Post
Yes, this is exactly what I have been trying to do. Right after it gets to the image at stage 6 "Adding drivers" it errors out saying that "Drivers failed to load". The drivers are on a thumb drive. Could that be the problem?
Do you unzip the driver download file.
My System SpecsSystem Spec
04 Apr 2010   #8

Windows 7 Professional x64
 
 

The drives are properly connected and both show up as healthy drives in the RAID configuration utility as well as the BIOS. I have not switched the physical connections. Yes the drivers are unzipped. When I click on the inf file I can select the specified driver for the ICH10R southbridge and it begins to install properly, but then fails about half way through and gives me the message "Drivers failed to load". Thanks.
My System SpecsSystem Spec
10 May 2010   #9

windows 7 x64
 
 

Have you resolved this issue?
I have a similar situation where I'm trying to do a repair installation, but get the same "The installation has failed" in the Add Drivers step.
My System SpecsSystem Spec
11 May 2010   #10

Microsoft Community Contributor Award Recipient

ME/XP/Vista/Win7
 
 

Quote   Quote: Originally Posted by ainuke View Post
Have you resolved this issue?
I have a similar situation where I'm trying to do a repair installation, but get the same "The installation has failed" in the Add Drivers step.
Check to see if your HD show in Diskpart.
SATA Drivers - Load Using Shift+F10 to Open CMD

If no,
Check with a hard drive diagnostic tools.
Hard Drive Diagnostics Tools and Utilities (Storage) - TACKtech Corp.
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 Windows 7 Install cannot load RAID drivers




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