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Windows 7: Windows 7 freezes after upgrade install

10 Apr 2010   #1

windows 7 upgrade as stand alone 64bit
 
 
Windows 7 freezes after upgrade install

Hi everyone.
4 months ago I purchased a Toshiba Satellite laptop (model U500) with Vista pre-installed. The guys at Best Buy / Geek Squad offered me the Windows Seven upgrade and in-store installation. I accepted.
They initially had some difficulties during the install (froze after Windows 7 installation) but after a delay, it all seemed to be working fine (but they did not tell me how they fixed the problem). However upon returning home, I found that the keyboard showed some randomised response lag and I had no time to address this as I was leaving the country (Canada) for the UK. I never dealt with this frustrating issue.
The reason why I mention this is because I think it might relate specifically to my current problem, which is:
Four days ago I was hit by a pop-up virus (Trojan.FakeAV), after running Norton 360 the problem was identified and, I thought, fixed. However after Norton had removed the virus I found none of my executable programs would launch and instead I was greeted by window asking which program I would like to use to run the program (I would like to point out that at this point my keyboard suddenly started working perfectly for first time since I purchased it). This was diagnosed as a registry /file association issue and I followed all suggested steps to fix this but none of them worked. My only option was a clean re-install.
I ran my Geek Squad supplied recovery discs and re-installed Vista before installing all available updates. I then re-started, inserted my official Windows 7 upgrade disc (64-bit edition) and followed the instructions, including loading all available updates. After many hours the process finished and my computer began to boot Windows 7 for the first time. Everything seemed OK as the desktop, icons and task bar all appeared.
Then it seemed to freeze and the trackpad and keyboard were no longer responding. A pop-up from the taskbar and mentioned either 'a failure to install drivers' or 'drivers failed to install',I don't remember exactly and I'm now working in safe-mode where the keyboard and trackpad are working fine. As I am now living in a different country I can't go back to the store (Best Buy/Geek Squad) and ask the guy what he did to fix it the first time.
I am no computer novice but all this has left me stumped and I would really appreciate all or any suggestions to this maddening problem! I know that among all the clever people on this forum there has to be a solution. Now I have had a taste of a fully functioning keyboard I am reluctant to go back the way it was before and obviously don't want to live in safe mode. There has to be some way to have both Windows 7 and my keyboard/mouse working at the same time. I have posted my specs at the bottom of this message.
Please help!!
Thanks for reading.

Pentium dual core T4200@2.00ghz
4.00 GB Ram
Mobile intel 4 series express chipset family
286GB Hard drive

My System SpecsSystem Spec
.

10 Apr 2010   #2
Microsoft MVP

 

You need to clean reinstall Windows 7 by itself, after deep cleaning the HD.

Back up your files including the Windows/System32/drivers and driverstore folders so you can find any missing drivers after install. The Windows 7 installer is mostly driver-complete, with newer arriving quickly via Windows Update.

Now boot Windows 7 DVD, press SHIFT F10 to access a Command Line or select Repair My Computer and click through to open one, type:

DISKPART
LIST DISK
SELECT DISK # (replace # with Windows 7 HD #)
CLEAN ALL (zeros HD for deepest clean, may take hours for large HD)
EXIT

Now boot back in to Custom install, using Drive Tools to create New Partition(s) and format before install. If upgrade key is rejected, follow one of the workarounds here to install to blank HD: Clean Install with a Upgrade Windows 7 Version

Do yourself a favor and use free Microsoft Security Essentials for the lightest weight most effective AV instead of a bloated infection like Norton.
My System SpecsSystem Spec
10 Apr 2010   #3

windows 7 upgrade as stand alone 64bit
 
 

Thanks for your reply. I sounds complicated (for a non I.T person like me!), but I'll give it a go. When you say that I need to install Win 7 by itself, are you saying that I don't have to use my vista recovery discs at all? Do you think if I do this that my previous keyboard issues will be resolved? I TOTALLY agree about Norton and think you described the program perfectly.
My System SpecsSystem Spec
.


10 Apr 2010   #4
Microsoft MVP

 

It depends if they did an in-place Upgrade of your Vista to Windows 7, which keeps all of your programs in place but also transfers corruption from Vista into Windows 7.

A clean install is always better. If you have keyboard issues then, we can help you sort them out as necessary.

No it is not necessary to pre-install Vista to use Windows 7 upgrade version as there are workarounds to avoid this given in the tutorial I linked.
My System SpecsSystem Spec
10 Apr 2010   #5

MS Windows 7 Ultimate SP1 64-bit
 
 

Quote   Quote: Originally Posted by gregrocker View Post
You need to clean reinstall Windows 7 by itself, after deep cleaning the HD.

Back up your files including the Windows/System32/drivers and driverstore folders so you can find any missing drivers after install. The Windows 7 installer is mostly driver-complete, with newer arriving quickly via Windows Update.

Now boot Windows 7 DVD, press F10 to access a Command Line or select Repair My Computer and click through to open one, type:

DISKPART
LIST DISK
SELECT DISK # (replace # with Windows 7 HD #)
CLEAN ALL (zeros HD for deepest clean, may take hours for large HD)
EXIT

Now boot back in to Custom install, using Drive Tools to create New Partition(s) and format before install. If upgrade key is rejected, follow one of the workarounds here to install to blank HD: Clean Install with a Upgrade Windows 7 Version

Do yourself a favor and use free Microsoft Security Essentials for the lightest weight most effective AV instead of a bloated infection like Norton.
Greg,
I've never tried using simply F10. I've always used SHIFT + F10. Don't have a Win 7 DVD with me at the moment to try using simply F10.
My System SpecsSystem Spec
10 Apr 2010   #6
Microsoft MVP

 

Quote   Quote: Originally Posted by karlsnooks View Post

Greg,
I've never tried using simply F10. I've always used SHIFT + F10. Don't have a Win 7 DVD with me at the moment to try using simply F10.
My bad, thanks Karl for noticing the omission.
My System SpecsSystem Spec
10 Apr 2010   #7

windows 7 upgrade as stand alone 64bit
 
 

Thanks again!
I don't know what the geeks/best buy people did exactly but they were very specific about my needing vista & vista back up discs should anything go wrong. It was one of the reasons they gave for having them do the upgrade - these recovery discs.

When I did the upgrade to Windows 7 myself, I believe there were two options at the start, one of which was I think a 'clean' install. I was unsure if this was possible from an upgrade disc, because much of the online info seems to say that I need a 'full' operating system when using the upgrade.

I don't mean to sound stupid or repetitive, but is there a way to install 7 from an upgrade disc without using the recovery discs first? I would prefer to have nothing to do with Vista if possible but I also don't want to attempt something that because of my limited knowledge could make the problem worse or damage my computer!

I really appreciate your help with this. Thanks!
My System SpecsSystem Spec
10 Apr 2010   #8

windows 7 upgrade as stand alone 64bit
 
 

PS I forgot to mention that I did not choose the 'clean install' option during my upgrade. Sorry!
My System SpecsSystem Spec
10 Apr 2010   #9
Microsoft MVP

 

Yes, you can install Windows 7 Upgrade version without having Vista installed first.

Follow the steps given in my first post to clean the disk first to remove all traces of infection, then boot back into the Windows 7 DVD to Custom install, using Drive tools to Create new partition(s) as you wish, format before install.

If installer rejects Upgrade key, continue with upgrade anyway and use one of the workarounds given in the tutorial linked earlier. Clean Install with a Upgrade Windows 7 Version

Let us know as any issues arise so we can help you.
My System SpecsSystem Spec
10 Apr 2010   #10

windows 7 upgrade as stand alone 64bit
 
 

it's late here in the U.K so I'm going to try it in the a.m.
I'll let you know how it goes. I'm sure I'll have more questions.....(sorry)
REALLY apprieciate your time and knowledge.

Thanks

Liv
My System SpecsSystem Spec
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