Blank Screen at start of installation

zigzag3143 · 09 Sep 2009

JohnnyZenith said:

Hi,

No I cannot go into safe mode. You mean into Windows 7 safe mode? No I can't do that during the installion process obviously and certainly not after it has installed as I just get the black screen and cannot get any boot options. I'm not sure what a repair install is but I think I may have tried it. Hmm how do I do that if not? I expect it won't work.

Thanks zigzag

CAn you boot from the win 7 dvd? If so you could do a repair, or a clean re-install

Ken

wallyinnc · 09 Sep 2009

JZ, not so obvious. If you hit F8 when asked to press a key to but from DVD (I usually hold it just in case) it will start the installation in safe mode. It will show you the drivers' names as they load and you can see where it stops. Big chances it is at the next one to disk.sys (usualy classpnp.sys, but you can't actually see it).
In the safe mode otions you can also choose to write a dump file. If your installation goes far enough it might generate one and there are people here that can interpret those very well and help further.
The repair install will work if you have installed Win7 (or sometimes gone far enough in the install process). When you start the Win7 install it will ask you to do a repair, or you can choose it from the options on the first screen. Again, if you can get there.
let us know

Tews · 09 Sep 2009

This is looking more and more like a clean reinstall to me....

wallyinnc · 09 Sep 2009

Good Point
Johnny, are you trying a clean install or an upgrade?
And yes, the USB mouse can cause trouble, this weekend I had a similar problem. It was stuck at a background screen with the pointer and nothing else. I replaced with a PS2 mouse and still had to wait at least half an hour (how long have you waited?) until something happened. But then it went on.

JohnnyZenith · 09 Sep 2009

Clean reinstall only. I do not want to upgrade. My clean install attempts do not work. I'm just trying to figure out what the other posts are saying at the moment. Actually I think I waited about 20 minutes on the black screen. You think it might actually go on to load? Some people are saying it stays permanently like it. I didn't realise the mouse could cause trouble. It all sounds ridiculous to me. I'll try to work out this dump file stuff and get back to you. Last time I tried to install it wouldn't let me install in safe mode.

Thanks guys.

JohnnyZenith · 09 Sep 2009

wallyinnc said:

JZ, not so obvious. If you hit F8 when asked to press a key to but from DVD (I usually hold it just in case) it will start the installation in safe mode. It will show you the drivers' names as they load and you can see where it stops. Big chances it is at the next one to disk.sys (usualy classpnp.sys, but you can't actually see it).
In the safe mode otions you can also choose to write a dump file. If your installation goes far enough it might generate one and there are people here that can interpret those very well and help further.
The repair install will work if you have installed Win7 (or sometimes gone far enough in the install process). When you start the Win7 install it will ask you to do a repair, or you can choose it from the options on the first screen. Again, if you can get there.
let us know

Thanks Wally, I'll look into this and get back to you.

wallyinnc · 09 Sep 2009

JohnnyZenith said:

Clean reinstall only. I do not want to upgrade. My clean install attempts do not work. I'm just trying to figure out what the other posts are saying at the moment. Actually I think I waited about 20 minutes on the black screen. You think it might actually go on to load? Some people are saying it stays permanently like it. I didn't realise the mouse could cause trouble. It all sounds ridiculous to me. I'll try to work out this dump file stuff and get back to you. Last time I tried to install it wouldn't let me install in safe mode.

Thanks guys.

I have had both situations. ONce when Win7 wouldn't install because of my processor, it stayed at the logo screen forever (well, at least 24 hours).
Then installing on a different computer, it took a somewhat long time but it did go on. From what I have read, it is not predictable.
Yes, it is annoying. I am hoping they fixed it in the final version.

JohnnyZenith · 10 Sep 2009

wallyinnc said:

JZ, not so obvious. If you hit F8 when asked to press a key to but from DVD (I usually hold it just in case) it will start the installation in safe mode. It will show you the drivers' names as they load and you can see where it stops. Big chances it is at the next one to disk.sys (usualy classpnp.sys, but you can't actually see it).
In the safe mode otions you can also choose to write a dump file. If your installation goes far enough it might generate one and there are people here that can interpret those very well and help further.
The repair install will work if you have installed Win7 (or sometimes gone far enough in the install process). When you start the Win7 install it will ask you to do a repair, or you can choose it from the options on the first screen. Again, if you can get there.
let us know

Hello well I guess you mean pressing f8 after the boot from disc option (pressing f8 during didn't work) and I have tried booting all the way in safe mode which doesn't work. I got a list of files yes when it tried to boot it up as far as possible in safe mode.

mvp.sys (or is it mup)
then
hwpolicy.sys
fvevol.sys
disk.sys
classpnp.sys

This is as far as it gets.

As to creating a dump file, I saw no option for that whatsoever and I wouldn't know how else to make one. Doing a repair didn't work either, even at the latest stage of the installation. I also unplugged every device including my mouse. I still get the welcome then suddenly the shutdown and from then on black screen with cursor.

wallyinnc · 10 Sep 2009

Hi JZ, you did what I meant, thanks. You won't be able to create a dmp file, the installation does not go far enough for that. You seem to have a classpnp.sys problem, which is bad news. It is usually finicky. It should be related to hardware access. Can you go into Vista and update your BIOS (or via any BIOS update tool)? Latest from Acer is 3813 please check if your is outdated then check here: Step5

Miond their warning, it is for real: Flashing the wrong BIOS can cause harm to the system. Acer recommends that you should only upgrade your firmware/drivers if you have been instructed to do so by an Acer Customer Care representative. By using these firmware/drivers you agree to accept the possibility of product failure.

Please ask for help if unsure.
Our network is a pain today, I don't know if I will be able to post anymore until the afternoon.

JohnnyZenith · 10 Sep 2009

wallyinnc said:

Hi JZ, you did what I meant, thanks. You won't be able to create a dmp file, the installation does not go far enough for that. You seem to have a classpnp.sys problem, which is bad news. It is usually finicky. It should be related to hardware access. Can you go into Vista and update your BIOS (or via any BIOS update tool)? Latest from Acer is 3813 please check if your is outdated then check here: Step5

Miond their warning, it is for real: Flashing the wrong BIOS can cause harm to the system. Acer recommends that you should only upgrade your firmware/drivers if you have been instructed to do so by an Acer Customer Care representative. By using these firmware/drivers you agree to accept the possibility of product failure.

Please ask for help if unsure.
Our network is a pain today, I don't know if I will be able to post anymore until the afternoon.

Really appreciate your time here :) Well my bios is V1.3811, 3/14/2008. So I guess i'm out of date. Bit scared to touch the bios though! Will it be ok?

I hear so many bad things about it and don't know how to do it safely.

By the way is my laptop 32bit or 64bit?