Laptop will not boot after power cut


  1. Posts : 55
    Windows 7 Home 64-Bit
       #1

    Laptop will not boot after power cut


    Hi guys, a friend of mine has asked me to install windows hoping that it would fix a problem he has recently had

    He was updating his system and a power cut happened, and his laptop turned off.
    When he boots up, he gets to options
    Start windows Normally
    Launch Startup repair

    He asked me if i could fresh install windows as that may help
    When I try this, the system freezes at Setup is starting

    If I run startup repair, I get error 0xc00000e9 (Error communicating with device)
    If I start windows normally, goes to starting windows, then the same error

    I am guessing the hard drive failed, but I want to make sure before telling him.

    Any advice would be greatly appreciated
    Thank you
      My Computer


  2. Posts : 983
    7 x64
       #2

    I think your guess is correct, failed HDD.

    I just have to know. If this was on a notebook how could a power failure cause the system to turn off? No or dead/failed battery?
      My Computer


  3. Posts : 55
    Windows 7 Home 64-Bit
    Thread Starter
       #3

    Hi, I have not spoke to him since, but while making this topic, I did actually think, I don't know how it would have ran out of charge.

    I tested the laptop battery life, and it seemed fine enough, so I guess he just let his power run down without knowing, I am not sure
      My Computer


  4. Posts : 11,408
    ME/XP/Vista/Win7
       #4
      My Computer

  5.    #5

    First check if the HD is detected in BIOS setup.

    If so run the HD maker's diagnostics extended CD scan from above links.
      My Computer


 

  Related Discussions
Our Sites
Site Links
About Us
Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

© Designer Media Ltd
All times are GMT -5. The time now is 13:39.
Find Us