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Windows 7: Help!! win & install error, "the computer restarted unexpectedly or.."

26 Jun 2010   #1

Windows 7 Ultimate
 
 
Help!! win & install error, "the computer restarted unexpectedly or.."

I was installing Win 7 Ultimate 32 bit onto my PC, and it went great at first, but when it came to "starting services", it popped up a box and said "the computer restared unexpectedly or encountered an unexpected error..." so I pressed "OK" then, the computer restarted and resumed to "starting services" and wants me to click ok for restarting.... i have no idea,, please help

i can do nothing, cuz when the PC starts it shows only the DELL thing and straight into the installation....

My System SpecsSystem Spec
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26 Jun 2010   #2

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

If you complete your System details we might be able to help. Your Spec shows your present operating system as "Dell" This as you will know is a PC manufacturer not an Operating system. What OS have you now and how are you trying to install Windows 7, from a retail disc a download or what means. please give as much detail as possible. Have you checked to see if you PC is man enough for Windows 7? Go here to check;
Windows 7 Upgrade Advisor
My System SpecsSystem Spec
26 Jun 2010   #3

win 7 ultimate32bit, Win8.1pro wmc 32bit
 
 

Hi samtrue, welcome to the forums , as mitchell65 stated , we really nedd more info on your pc for us to be able to assist you further,
in the meantime have a look at this thread and see if there is anything there to help Common Installation Problems and Their Solutions
My System SpecsSystem Spec
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26 Jun 2010   #5
Microsoft MVP

 

Try cleaning the HD using DISKPART from Install DVD>Repair My Computer>Command line: Disk - Clean and Clean All with Diskpart Command Then create New partitions and format during Install process.

From the DVD command line, also run "chkdsk /r /f" to check the HD file system

What is your HD SATA controller setting? Try AHCI, then IDE if neccessary.

Try resetting the CMOS: Clear CMOS - 3 Ways to Clear the CMOS - Reset BIOS Check to be sure you have latest BIOS version.

Try removing all but 2gb of RAM, test your RAM.

Test your HD with maker's full diag/repair CD scan: Hard Drive Diagnostics Tools and Utilities (Storage) - TACKtech Corp.
My System SpecsSystem Spec
26 Jun 2010   #6

Windows 7 Ultimate
 
 

Guys thanks for you r help, I just solved my problem by booting my old vista cd and install Windows 7 again. my apologies on my details, ill update them now
My System SpecsSystem Spec
22 Jun 2012   #7

Windows7 Home Premiumd
 
 

1) On the same error screen press SHIFT+F10 and it will open up a black Window. (a command prompt window)
2) In the black windows type the word "regedit"(without the inverted commas and hit enter. That will open the registry editor.
In the Registry Editor..
Browse to....
HKLocal machine/SYSTEM/SETUP/STATUS/ChildCompletion, and after highliting childcompletion,on the right hand side check for setup.exe. if the value is 1 change it to 3.(by double clicking on setup.exe and changing the value shown in the box).
Then close the registry editor and then also close the black window.
Then click on OK for the error and the computer will restart and the installation may complete. just try it and let me know if it worked.




ORIGINALLY POSTED BY:Error message "The Computer Restarted unexpectedly or encountered - Microsoft Answers
My System SpecsSystem Spec
30 Jun 2012   #8

Windows 7 Home Premium 64bit
 
 

Quote   Quote: Originally Posted by v4sp View Post
1) On the same error screen press SHIFT+F10 and it will open up a black Window. (a command prompt window)
2) In the black windows type the word "regedit"(without the inverted commas and hit enter. That will open the registry editor.
In the Registry Editor..
Browse to....
HKLocal machine/SYSTEM/SETUP/STATUS/ChildCompletion, and after highliting childcompletion,on the right hand side check for setup.exe. if the value is 1 change it to 3.(by double clicking on setup.exe and changing the value shown in the box).
Then close the registry editor and then also close the black window.
Then click on OK for the error and the computer will restart and the installation may complete. just try it and let me know if it worked.


ORIGINALLY POSTED BY:Error message "The Computer Restarted unexpectedly or encountered - Microsoft Answers
Thanks v4sp, worked like a charm and got me out of a really unhappy situation.
My System SpecsSystem Spec
07 Jun 2014   #9

Windows 7 32 bit
 
 

I realize this is an old post but it has just occurred on a computer I purchased. Set the setup.exe to 3 etc. The computer then installed Windows 7 just fine but when it restarted it went into a reboot cycle after the restart and would not finish loading windows 7. Is there another setting to make in the registry or BIOS to allow this thing to continue to load Windows and not enter the reboot cycle. Installed Windows 7 on 3 HDD's and had the same problem all three times. This seems to be a common problem after searching the internet for a solution to this problem. I sent the computer back but the problem is still giving me nightmares.
My System SpecsSystem Spec
07 Jun 2014   #10
Microsoft MVP

 

It would help if you'd tell us if you used DVD or Flash stick installer, and what is meant by setting the .exe to 3, etc? Hello?

Set the hard drive first to boot in BIOS setup, then trigger the installer using One-time BIOS Boot Menu key. At reboots obviously do not start the install over again, and if it interferes unplug the installer.

Other steps here for Overcoming Windows 7 Installation Failures - Windows 7 Help Forums .

If these don't work start a new thread and explain your problem so that we can understand it.
My System SpecsSystem Spec
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 Help!! win & install error, "the computer restarted unexpectedly or.."




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