Problem with iTunes

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  1. Posts : 7
    windows 7
       #1

    Problem with iTunes


    Hi all,
    I've just installed windows 7 ultimate (32 bit) and also iTunes 9.2 32 bit version.
    The problem is that when I try to open iTunes, a new window is opened, by saying:
    iTunes has stopped working


    The "problem details" are:

    Problem signature:
    Problem Event Name: APPCRASH
    Application Name: iTunes.exe
    Application Version: 9.2.0.61
    Application Timestamp: 4c18061b
    Fault Module Name: StackHash_0a9e
    Fault Module Version: 0.0.0.0
    Fault Module Timestamp: 00000000
    Exception Code: c0000005
    Exception Offset: 000000dd
    OS Version: 6.1.7600.2.0.0.256.1
    Locale ID: 2057
    Additional Information 1: 0a9e
    Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
    Additional Information 3: 0a9e
    Additional Information 4: 0a9e372d3b4ad19135b953a78882e789

    Read our privacy statement online:
    Windows 7 Privacy Statement - Microsoft Windows

    If the online privacy statement is not available, please read our privacy statement offline:
    C:\Windows\system32\en-US\erofflps.txt
    Does someone know how to solve this kind of trouble?

    Thanks
      My Computer


  2. Posts : 1,158
    Win7 HP (x64)/Win7 Ultimate (x64)
       #2

    Hi springbok

    Welcome to Seven Forums :)
    Have you tried uninstalling and reinstalling the itunes software?
    If you do reinstall - try leaving all defaults on.
    BTW - what version of itunes are you installing?

    Regards

    Edit


    Just saw the version in your OP
      My Computer


  3. Posts : 7
    windows 7
    Thread Starter
       #3

    The iTunes version is 9.2.0.61
    I've already tried to reinstall iTunes but the problem is always the same.
    I can't open it, not even the first window where I should accept the contract license.
    So I haven't set any features. I think defauls are all on
      My Computer


  4. Posts : 7
    windows 7
    Thread Starter
       #4

    I installed and reinstalled iTunes 9.2.0.61.
    I can't open iTunes, not even the first window where I should accept the contract license.
    I think all defaults are on.
      My Computer


  5. Posts : 1,158
    Win7 HP (x64)/Win7 Ultimate (x64)
       #5

    Hi springbok

    Have a look at this link
    Could you also post your system specs?


    Regards
      My Computer


  6. Posts : 1,508
    Lion
       #6

    Do yo have quicktime installed? How did you downloaded iTunes, Using Apple website or through Apple updater?
      My Computer


  7. Posts : 7
    windows 7
    Thread Starter
       #7

    These are my system specs:
    Processor: Intel(R) Core(TM)2 Duo CPU P8600 @ 2.40GHz
    Installed memory: 2GB
    System type: 32-bit Operating System
    I installed iTunes by downloading the file from Apple Website
      My Computer


  8. Posts : 1,508
    Lion
       #8

    Uninstall both Quicktime and iTunes. Fire Apple updater, download and install iTunes+Quicktime package. Let us know the results.
      My Computer


  9. Posts : 1,158
    Win7 HP (x64)/Win7 Ultimate (x64)
       #9

    Should have no issues with that hardware at all.
    Have you tried this?
    You could also try re-downloading the itunes software just to verify that there are no issues with what you are using for the installation. Normally I would not state this given my limited bandwidth and connection speed but if you are up to it, give it a try :)

    Regards
      My Computer


  10. Posts : 1,158
    Win7 HP (x64)/Win7 Ultimate (x64)
       #10

    Opps- sorry Dreams.
    Springbok - suggest you go with Dreams on his post above.

    Regards
      My Computer


 
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