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Windows 7: Problem with iTunes

05 Jul 2010   #1

windows 7
 
 
Problem with iTunes

Hi all,
I've just installed windows 7 ultimate (32 bit) and also iTunes 9.2 32 bit version.
The problem is that when I try to open iTunes, a new window is opened, by saying:
Quote:
iTunes has stopped working


The "problem details" are:

Quote:
Problem signature:
Problem Event Name: APPCRASH
Application Name: iTunes.exe
Application Version: 9.2.0.61
Application Timestamp: 4c18061b
Fault Module Name: StackHash_0a9e
Fault Module Version: 0.0.0.0
Fault Module Timestamp: 00000000
Exception Code: c0000005
Exception Offset: 000000dd
OS Version: 6.1.7600.2.0.0.256.1
Locale ID: 2057
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789

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Does someone know how to solve this kind of trouble?

Thanks

My System SpecsSystem Spec
.

05 Jul 2010   #2

Win7 HP (x64)/Win7 Ultimate (x64)
 
 

Hi springbok

Welcome to Seven Forums
Have you tried uninstalling and reinstalling the itunes software?
If you do reinstall - try leaving all defaults on.
BTW - what version of itunes are you installing?

Regards

Edit


Just saw the version in your OP
My System SpecsSystem Spec
05 Jul 2010   #3

windows 7
 
 

The iTunes version is 9.2.0.61
I've already tried to reinstall iTunes but the problem is always the same.
I can't open it, not even the first window where I should accept the contract license.
So I haven't set any features. I think defauls are all on
My System SpecsSystem Spec
.


05 Jul 2010   #4

windows 7
 
 

I installed and reinstalled iTunes 9.2.0.61.
I can't open iTunes, not even the first window where I should accept the contract license.
I think all defaults are on.
My System SpecsSystem Spec
05 Jul 2010   #5

Win7 HP (x64)/Win7 Ultimate (x64)
 
 

Hi springbok

Have a look at this link
Could you also post your system specs?


Regards
My System SpecsSystem Spec
05 Jul 2010   #6

 

Do yo have quicktime installed? How did you downloaded iTunes, Using Apple website or through Apple updater?
My System SpecsSystem Spec
05 Jul 2010   #7

windows 7
 
 

These are my system specs:
Quote:
Processor: Intel(R) Core(TM)2 Duo CPU P8600 @ 2.40GHz
Installed memory: 2GB
System type: 32-bit Operating System
I installed iTunes by downloading the file from Apple Website
My System SpecsSystem Spec
05 Jul 2010   #8

 

Uninstall both Quicktime and iTunes. Fire Apple updater, download and install iTunes+Quicktime package. Let us know the results.
My System SpecsSystem Spec
05 Jul 2010   #9

Win7 HP (x64)/Win7 Ultimate (x64)
 
 

Should have no issues with that hardware at all.
Have you tried this?
You could also try re-downloading the itunes software just to verify that there are no issues with what you are using for the installation. Normally I would not state this given my limited bandwidth and connection speed but if you are up to it, give it a try

Regards
My System SpecsSystem Spec
05 Jul 2010   #10

Win7 HP (x64)/Win7 Ultimate (x64)
 
 

Opps- sorry Dreams.
Springbok - suggest you go with Dreams on his post above.

Regards
My System SpecsSystem Spec
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 Problem with iTunes




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