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Windows 7: cannot factory reset

10 Jul 2010   #1

windows 7
cannot factory reset

hi all
have been trying to factory reset a dell xps210
with vista as op sys
when get to final stage and authorise it say
Access to \tools\ was denied
any help to get reset grateully accepted

My System SpecsSystem Spec

10 Jul 2010   #2

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium SP1, clean install, upgrade disc

If you bought the computer with Vista and upgraded to Windows 7, that restore partition may be history.
My System SpecsSystem Spec
10 Jul 2010   #3

Microsoft Community Contributor Award Recipient


Try this:

1. Click Command Prompt from the System Recovery Options window.
2. In the Administrator window, type the following lines, pressing <Enter> after each line.
path d:\windows;d:\windows\system32
CD Tools
3. In the Dell Factory Image Restore window, click Next.
4. In the Confirm Data Deletion window, click to select Yes, reformat hard drive and restore system software to factory condition, and then click Next. The message Factory image successfully restored! appears when the process is complete.
5. Click Finish to restart the system.
My System SpecsSystem Spec


 cannot factory reset

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