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Windows 7: cd/dvd drivers missing error


26 Jul 2010   #1

Windows 7
 
 
cd/dvd drivers missing error

When I try to install windows 7 64 bit on my newly-built computer, it gives me the cd/dvd drivers are missing error.

I've tried everything that other people have suggested but to no avail.

-Downloaded the .iso file from the engineering department at my school. (Yay for free, legit software!)
-Tried burning two separate disks using imgburn so I thought it was just a bad burn but when I made a bootable usb, the same error occurred.
-Inserting DVD's drivers disk did not work.
-Tried booting without my usb keyboard plugged in.
-The boot device priority is in the correct order.
-DVD drive is in AHCI and USB is set to forced FDD


I am guessing one of two things:
1)Bad download of the .iso file (although Windows 7 32 bit worked perfectly on my laptop)
2)Bios needs to be updated

Any ideas of what is wrong? Thanks in advance!

Specs:
Amd Phenom II 965 BE
Asus M4A88TD-V
G-Skill Ripjaw series 4 Gb DDR3 1600
Corsair 750W psu
WD Caviar Black 640 Gb
Lite-On iHas324-98
Cooler Master Centurion 534 case


My System SpecsSystem Spec
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26 Jul 2010   #2

MS Windows 7 Ultimate SP1 64-bit
 
 

Eskimo,
Welcome to seven forums.

If you've got a friend with a known, good Win 7 DVD, then try to install from it.

If you still can't get past that msg, make sure that motherboard correctly configured and all connectors are correctly seated.

A hardware problem is the most likely source of your problem.
My System SpecsSystem Spec
26 Jul 2010   #3

Windows 7
 
 

Thanks for the reply, I will try using another Windows 7 DVD then.

As for it being a hardware problem, the motherboard manual says to place the SATA cable of the DVD drive that will be used to boot with in SATA connectors 5 or 6 and I've tried all of them. Other than that I don't know what else could be wrong.
My System SpecsSystem Spec
.


26 Jul 2010   #4

Microsoft Community Contributor Award Recipient

ME/XP/Vista/Win7
 
 

Are you using a clean HD? If NO, clean your HD first.

SSD / HDD : Optimize for Windows Reinstallation
My System SpecsSystem Spec
26 Jul 2010   #5
Microsoft MVP

 

Do you get the prompt to press any key to boot CD/DVD? Does another bootable CD work?

Try Verifying the DVD using ImgBurn by loading ISO, make sure it says "bootable" in text at left, then insert DVD to Verify against ISO. Burn another DVD at 4x with Verify if necc.

Do you have the latest BIOS version update? What is SATA controller setting?
My System SpecsSystem Spec
26 Jul 2010   #6

Windows 7
 
 

theog-I just bought this hard drive off of newegg so it is clean, and bios picks it up.

greg-When I boot the computer with the usb or DVD, it brings up the "Windows is loading files" screen, then I click "Install" and right after that is when I get the error. My bios version is what came with the mobo (so not updated) and as stated above, my SATA controller is set to AHCI.
My System SpecsSystem Spec
27 Jul 2010   #7
Microsoft MVP

 

Check your mobo model's Support Downloads webpage for a newer BIOS version then update your BIOS, from Windows preferably.

Try removing 2 gb of RAM for install, then swap RAM, test RAM using memtest86 bootable CD for 5-6 passes.
My System SpecsSystem Spec
28 Jul 2010   #8

Windows 7
 
 

I tried installing using a borrowed Windows 7 installation disk and it worked!

So it was in fact a bad .ISO file!

Thanks for the help everyone!
My System SpecsSystem Spec
28 Jul 2010   #9

Microsoft Community Contributor Award Recipient

ME/XP/Vista/Win7
 
 

You are welcome, we are here 24/7 to help.
My System SpecsSystem Spec
28 Jul 2010   #10

MS Windows 7 Ultimate SP1 64-bit
 
 

Quote   Quote: Originally Posted by Eskimo View Post
I tried installing using a borrowed Windows 7 installation disk and it worked!

So it was in fact a bad .ISO file!

Thanks for the help everyone!
Great! And many thanks for getting back to us with the resolution.
My System SpecsSystem Spec
Reply

 cd/dvd drivers missing error




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