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#1
WMC crashes upon entering the video section every time please help
hi all, i have a problem that i really need fixed asap. i recently had surgery and am currently in alot of pain and not that mobile. i use my WMC via XboX to help me deal with all of it. however it now freezes every time i go into the video section. the music, movie and everyother section works fine. on the PC it freezes immediately and on the xbox it gives you about 10 seconds before freezeing. done the steps here:
http://social.answers.microsoft.com/...?prof=required
the problem persists on a clean boot.
event viewer info:
Log Name: Application
Source: Application Error
Date: 11/20/2010 2:58:54 PM
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: Deamonsbeast
Description:
Faulting application name: ehshell.exe, version: 6.1.7600.16385, time stamp: 0x4a5bd053
Faulting module name: quartz.dll, version: 6.6.7600.16490, time stamp: 0x4b2c9f54
Exception code: 0xc0000005
Fault offset: 0x000000000003ef71
Faulting process id: 0x%9
Faulting application start time: 0x%10
Faulting application path: %11
Faulting module path: %12
Report Id: %13
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2010-11-20T21:58:54.000000000Z" />
<EventRecordID>10992</EventRecordID>
<Channel>Application</Channel>
<Computer>Deamonsbeast</Computer>
<Security />
</System>
<EventData>
<Data>ehshell.exe</Data>
<Data>6.1.7600.16385</Data>
<Data>4a5bd053</Data>
<Data>quartz.dll</Data>
<Data>6.6.7600.16490</Data>
<Data>4b2c9f54</Data>
<Data>c0000005</Data>
<Data>000000000003ef71</Data>
</EventData>
</Event>
system specs:
Tech Support Guy System Info Utility version 1.0.0.1
OS Version: Microsoft Windows 7 Home Premium , 64 bit
Processor: Intel(R) Core(TM) i7 CPU 860 @ 2.80GHz, Intel64 Family 6 Model 30 Stepping 5
Processor Count: 8
RAM: 6134 Mb
Graphics Card: NVIDIA GeForce GTX 260, 896 Mb
Hard Drives: C: Total - 953766 MB, Free - 260046 MB;
Motherboard: Intel Corporation, DP55KG, AAE47218-403, AZKG94200350
Antivirus: Lavasoft Ad-Watch Live! Anti-Virus, Updated and Enabled
note: when i deleted a windows framework update WMC started to work fine for about a day then reverted back to the way it was. the update has not been reinstalled. infact i have uninstalled everything that was installed around the time before the issue started.