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Windows 7: WMC crashes upon entering the video section every time please help

27 Nov 2010   #1

windows 7
 
 
WMC crashes upon entering the video section every time please help

hi all, i have a problem that i really need fixed asap. i recently had surgery and am currently in alot of pain and not that mobile. i use my WMC via XboX to help me deal with all of it. however it now freezes every time i go into the video section. the music, movie and everyother section works fine. on the PC it freezes immediately and on the xbox it gives you about 10 seconds before freezeing. done the steps here:

http://social.answers.microsoft.com/...?prof=required

the problem persists on a clean boot.

event viewer info:
Log Name: Application
Source: Application Error
Date: 11/20/2010 2:58:54 PM
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: Deamonsbeast
Description:
Faulting application name: ehshell.exe, version: 6.1.7600.16385, time stamp: 0x4a5bd053
Faulting module name: quartz.dll, version: 6.6.7600.16490, time stamp: 0x4b2c9f54
Exception code: 0xc0000005
Fault offset: 0x000000000003ef71
Faulting process id: 0x%9
Faulting application start time: 0x%10
Faulting application path: %11
Faulting module path: %12
Report Id: %13
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2010-11-20T21:58:54.000000000Z" />
<EventRecordID>10992</EventRecordID>
<Channel>Application</Channel>
<Computer>Deamonsbeast</Computer>
<Security />
</System>
<EventData>
<Data>ehshell.exe</Data>
<Data>6.1.7600.16385</Data>
<Data>4a5bd053</Data>
<Data>quartz.dll</Data>
<Data>6.6.7600.16490</Data>
<Data>4b2c9f54</Data>
<Data>c0000005</Data>
<Data>000000000003ef71</Data>
</EventData>
</Event>


system specs:
Tech Support Guy System Info Utility version 1.0.0.1
OS Version: Microsoft Windows 7 Home Premium , 64 bit
Processor: Intel(R) Core(TM) i7 CPU 860 @ 2.80GHz, Intel64 Family 6 Model 30 Stepping 5
Processor Count: 8
RAM: 6134 Mb
Graphics Card: NVIDIA GeForce GTX 260, 896 Mb
Hard Drives: C: Total - 953766 MB, Free - 260046 MB;
Motherboard: Intel Corporation, DP55KG, AAE47218-403, AZKG94200350
Antivirus: Lavasoft Ad-Watch Live! Anti-Virus, Updated and Enabled


note: when i deleted a windows framework update WMC started to work fine for about a day then reverted back to the way it was. the update has not been reinstalled. infact i have uninstalled everything that was installed around the time before the issue started.


My System SpecsSystem Spec
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28 Nov 2010   #2

windows 7
 
 

anyone? is this problem unfixable? ive been to about 5 forums thus far done everything they asked and now i simply get crickets. am i just screwed here?
My System SpecsSystem Spec
28 Nov 2010   #3

Windows 7 Ultimate 32 Bit, Windows Developer Preview, Linux Mint 9 Gnome 32 Bit
 
 

Here are a few things you can do to reset Windows Media Center and hopefully remove some problems. Although it can also be a registry error.

1. You can try setting up Windows Media Center again. Tasks>>>Settings>>>General>>>Windows Media Center Setup>>>Run Setup Again.

2. Go to Control Panel, make sure its on the Large icons view. Go to Programs and Features, on the left hand side panel, click at "Turn windows Features on or off" look for "Media Features", expand it then uncheck Windows Media Center. Reboot the computer and this time re-enable Windows Media Center by rechecking the Windows Media Center checkbox you unchecked earlier.

3. There is also this small Utility from The Windows Club called FixWin that can make you flush Windows Media Center's database and hopefully, eliminate some errors.

FixWin screen-shots showing list of Windows fixes | The Windows Club
My System SpecsSystem Spec
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28 Nov 2010   #4

windows 7
 
 

nvm figured out u meant to go into WMC and do that. the set up had 0 effect.

my dad whos better with my computer also thinks it may be a registry issue but ive run like 3 different registry fixers and no luck with it improving. the only times it has improved even briefly was when i deleted lord of the rings online which got it working fine for about a hour. then i uninstalled a windows framework update and it was fine for about a day.

and before it it is asked no the update has not reinstalled.

edit* ran the fixwin program and it says everything is fine.
My System SpecsSystem Spec
28 Nov 2010   #5

Windows 7 Ultimate 32 Bit, Windows Developer Preview, Linux Mint 9 Gnome 32 Bit
 
 

Quote   Quote: Originally Posted by deamonomic View Post
nvm figured out u meant to go into WMC and do that. the set up had 0 effect.

my dad whos better with my computer also thinks it may be a registry issue but ive run like 3 different registry fixers and no luck with it improving. the only times it has improved even briefly was when i deleted lord of the rings online which got it working fine for about a hour. then i uninstalled a windows framework update and it was fine for about a day.

and before it it is asked no the update has not reinstalled.

edit* ran the fixwin program and it says everything is fine.
Well did you even try step no. 2???

Go to Control Panel, make sure its on the Large icons view. Go to Programs and Features, on the left hand side panel, click at "Turn windows Features on or off" look for "Media Features", expand it then uncheck Windows Media Center. Reboot the computer and this time re-enable Windows Media Center by rechecking the Windows Media Center checkbox you unchecked earlier.

FixWin on the other hand has a SPECIFIC utility that flushes Windows Media Center's database. Make sure this is the tool on FixWin you've tried.

If you don't have proper knowledge of registry cleaning procedures, don't not use registry cleaners at all because problems like this might come up. If you made any backups of those registry cleaning operations, please restore them then reboot the computer.

Or you can simply do System Restore BEFORE the day WMC started having this issue.

Those are your chances of fixing the problem.


I recommend you try all the steps I said. We'll never know unless we try.
My System SpecsSystem Spec
28 Nov 2010   #6

Windows 7 Ultimate x64
 
 

Try uninstalling any codecs or codec packs you may have installed; if that doesn't work try opening Command Prompt as Administrator and type: sfc /scannow.
My System SpecsSystem Spec
28 Nov 2010   #7

windows 7
 
 

yes i did everything you posted. i have uninstalled everything that was installed around the time of the issue start. i have already reset the registry to what it was before. i used the flush widnows media option. and i have no options for a system restore to a date before the issue was happening.

oh and did the scannow thing and it said everything is fine.
My System SpecsSystem Spec
28 Nov 2010   #8

Windows 7 Ultimate 32 Bit, Windows Developer Preview, Linux Mint 9 Gnome 32 Bit
 
 

I am on the same side as your dad. It might be a corrupted registry due to misguided use of registry cleaners. Even restoring registry backups will not guarantee to restore what went wrong. There is this website though:

The Green Button

Its dedicated for Windows Media Center. Maybe you can look for some answers by browsing there.
My System SpecsSystem Spec
29 Nov 2010   #9

windows 7
 
 

k have thread up there but as of yet no responses.
My System SpecsSystem Spec
29 Nov 2010   #10

Windows 7 Ultimate x64
 
 

Do you have the newest DirectX installed?
My System SpecsSystem Spec
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 WMC crashes upon entering the video section every time please help




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