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Windows 7: Error C00D11B1 when playing M4V files in WMP12/WMC6


20 Sep 2011   #1

Windows 7 x64 Home Premium / Ubuntu 9.10 x64
 
 
Error C00D11B1 when playing M4V files in WMP12/WMC6

I'm at my wit's end. When playing back certain files in Windows Media Player on my HTPC, I keep getting errors that it can't play the file. These errors always happen in the same place (that is, when I play a certain file it errors at the same location each time). When I click Web Help, it takes me to the Win7 page for error C00D11B1. Since the file is stored locally, only the first three bullet points apply, and all check out.

Here's what I've done so far:
  • Gone to this page and updated a security component, restarted WMP, then rebooted computer
  • Checked to see if the sound card was operating
  • Checked all sound devices for driver updates (none found)
  • Checked WMP to see if my M4V codecs were enabled (not sure if I found the right entry, but I think they are...other M4Vs play fine)
  • Googled the problem to no avail

I'm not sure what else to do, so I'm coming here. Here are my HTPC stats:
  • Files in MP4 format (.m4v files) with either AAC (faac) Dolby Pro Logic II 160 kbps or that plus AC3 Passthru auto bitrate, large file size, ripped from DVDs using Handbrake 0.9.5
  • HTPC running Windows 7 Home Premium 32-bit
  • WMP version 12.0.7601.17514
  • WMC version 6.1.7601.17514
  • Sound devices are NVIDIA High Definition Audio (4 entries), PlayOn Virtual Audio Device, and Realtek High Definition Audio

The odd things is that I can play the files in VLC player, so I don't think the file itself is corrupted. Who knows at this point. Maybe I need new MP4 codecs? Or somehow play VLC straight from WMC? Does anyone have any ideas?

My System SpecsSystem Spec
.

20 Sep 2011   #2

Windows 7 Ultimate 64bit
 
 

What codecs have you installed?
My System SpecsSystem Spec
20 Sep 2011   #3

Windows 7 x64 Home Premium / Ubuntu 9.10 x64
 
 

Just libavcodec, which is enabled by default. I have a couple of codec packages in mind (ffdshow, k-lite) but am not sure which entry under WMP's Options -> DVD -> Advanced I need to modify to make it work for M4V's.
My System SpecsSystem Spec
.


20 Sep 2011   #4

Windows 7 Ultimate 64bit
 
 

A default installation of the Win7codecs with the x64Components addon should get those files playing in the Windows players. After installation, start each of the Settings Applications with a rightclick on the shortcut, choosing 'Run as Administrator' and select the button on the Help TAB to associate filetypes to the Windows players.
My System SpecsSystem Spec
20 Sep 2011   #5

Windows 7 x64 Home Premium / Ubuntu 9.10 x64
 
 

The computer I'm running this fix on is Windows 7 32-bit. Is there an x86Components I need to use instead?
My System SpecsSystem Spec
20 Sep 2011   #6

Windows 7 Ultimate 64bit
 
 

Nope. All you need to install is the Win7codecs.
My System SpecsSystem Spec
21 Sep 2011   #7

Windows 7 x64 Home Premium / Ubuntu 9.10 x64
 
 

Hmm...I installed the codecs, ran the Settings application as an administrator, used the recommended settings, opened WMP and played the file. Same error: "Windows Media Player encountered a problem while playing the file." VLC plays it fine at the same part of the file.
My System SpecsSystem Spec
21 Sep 2011   #8

Windows 7 Ultimate 64bit
 
 

On the Misc TAB is a button to analyze a media file
use that tool to have a look inside that video file to determine what it needs to be played.
post the output here so I can have a look.
My System SpecsSystem Spec
21 Sep 2011   #9

Windows 7 x64 Home Premium / Ubuntu 9.10 x64
 
 

Code:
General
Complete name                            : T:\TV Shows\True Blood\Season 02\S02E01 Nothing but the Blood.m4v
Format                                   : MPEG-4
Format profile                           : Base Media / Version 2
Codec ID                                 : mp42
File size                                : 8.97 GiB
Duration                                 : 57mn 55s
Overall bit rate                         : 22.2 Mbps
Encoded date                             : UTC 2011-09-10 22:37:45
Tagged date                              : UTC 2011-09-11 04:49:01
Writing application                      : HandBrake 0.9.5 2011010300

Video
ID                                       : 1
Format                                   : AVC
Format/Info                              : Advanced Video Codec
Format profile                           : High@L3.0
Format settings, CABAC                   : Yes
Format settings, ReFrames                : 4 frames
Codec ID                                 : avc1
Codec ID/Info                            : Advanced Video Coding
Duration                                 : 57mn 55s
Bit rate mode                            : Variable
Bit rate                                 : 22.0 Mbps
Width                                    : 720 pixels
Height                                   : 480 pixels
Display aspect ratio                     : 16:9
Frame rate mode                          : Variable
Frame rate                               : 23.976 fps
Minimum frame rate                       : 19.965 fps
Maximum frame rate                       : 29.970 fps
Standard                                 : NTSC
Color space                              : YUV
Chroma subsampling                       : 4:2:0
Bit depth                                : 8 bits
Scan type                                : Progressive
Bits/(Pixel*Frame)                       : 2.655
Stream size                              : 8.90 GiB (99%)
Writing library                          : x264 core 112
Encoding settings                        : cabac=1 / ref=3 / deblock=1:0:0 / analyse=0x3:0x113 / me=hex / subme=7 / psy=1 / psy_rd=1.00:0.00 / mixed_ref=1 / me_range=16 / chroma_me=1 / trellis=1 / 8x8dct=1 / cqm=0 / deadzone=21,11 / fast_pskip=1 / chroma_qp_offset=-2 / threads=3 / sliced_threads=0 / nr=0 / decimate=1 / interlaced=0 / constrained_intra=0 / bframes=3 / b_pyramid=2 / b_adapt=1 / b_bias=0 / direct=1 / weightb=1 / open_gop=0 / weightp=2 / keyint=240 / keyint_min=23 / scenecut=40 / intra_refresh=0 / rc_lookahead=40 / rc=crf / mbtree=1 / crf=3.0 / qcomp=0.60 / qpmin=3 / qpmax=51 / qpstep=4 / ip_ratio=1.40 / aq=1:1.00
Encoded date                             : UTC 2011-09-10 22:37:45
Tagged date                              : UTC 2011-09-11 04:49:01
Color primaries                          : BT.601-6 525, BT.1358 525, BT.1700 NTSC, SMPTE 170M
Transfer characteristics                 : BT.709-5, BT.1361
Matrix coefficients                      : BT.601-6 525, BT.1358 525, BT.1700 NTSC, SMPTE 170M

Audio
ID                                       : 2
Format                                   : AAC
Format/Info                              : Advanced Audio Codec
Format profile                           : LC
Codec ID                                 : 40
Duration                                 : 57mn 55s
Bit rate mode                            : Variable
Bit rate                                 : 160 Kbps
Maximum bit rate                         : 305 Kbps
Channel(s)                               : 2 channels
Channel positions                        : Front: L R
Sampling rate                            : 48.0 KHz
Compression mode                         : Lossy
Stream size                              : 66.3 MiB (1%)
Language                                 : English
Encoded date                             : UTC 2011-09-10 22:37:45
Tagged date                              : UTC 2011-09-11 04:49:00

Text
ID                                       : 3
Format                                   : Apple text
Codec ID                                 : text
Duration                                 : 57mn 55s
Bit rate mode                            : Constant
Bit rate                                 : 0
Stream size                              : 184 Bytes (0%)
Encoded date                             : UTC 2011-09-10 22:37:45
Tagged date                              : UTC 2011-09-11 04:49:01
Edit: I saw that the format was MP42, so I looked in WMP to see if I could change the codec to something else from libavcodec. The only other option was "disabled". The same thing goes for AVC1 (listed under H.264/AVC in WMP).
My System SpecsSystem Spec
21 Sep 2011   #10

Windows 7 Ultimate 64bit
 
 

Try manually changing the extension from M4V to MP4.
My System SpecsSystem Spec
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 Error C00D11B1 when playing M4V files in WMP12/WMC6




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